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  • Posted: Jun 11, 2020
    Deadline: Jun 22, 2020
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    The Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. All people, no matter where their starting point in life, should have an equal chance to succeed. We believe that with access to education, financial services, and skills training, people can have that chance.
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    Monitoring & Insights Partner




    We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

    The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment. Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

    We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.


    If you are an experienced monitoring and insight professional ready to build something new and increase your impact, read on!


    The Foundation has developed a comprehensive strategy for understanding and measuring Impact through a more holistic approach. In this context, Impact spans from the effects that our investments trigger directly in creating work opportunities, upwards to the significant changes and outcomes derived from the influence that the Mastercard Foundation Programs have on the institutional and system level changes in policies, practices and larger investments that open-up for expanded impact, at scale, on youth employment.

    Working with young women and men in Africa represents a unique opportunity to develop, implement, and learn from programming and influencing activities in ways that value African and Indigenous ways of being and knowing. Impact measurement and the associated narratives will be guided by youth-focused lenses and located within the nexus of nationally owned strategies and global best practices and thought leadership. The methodologies, tools and insights throughout this journey will be determined and co-created in partnership with youth and other Indigenous vectors of knowledge in communities and countries where we work.


    Reporting to the Regional Head, the Monitoring & Partner Insights (MPI) will work in collaboration with the in-Country Impact Team; and receive guidance and support from the enterprise-wide Impact Team. In this role, you are the point person responsible for collating progress, monitoring data, insights and agreed KPIs from the implementing Partners, as well as serving as a liaison for generating insights that have implications for learning and adaptive management of the relationships between implementing partners and MCF. The MPI will also support Country Program Teams, Partners and other Stakeholders in data collection, report writing, and documentation of best practices achieved as a result of the MCF Partnership.

    The MPI will also support the Partners to develop robust monitoring tools and collate quality reports that will contribute to Progress Reporting and change stories on Partner implementation following established guidelines, as well as conducting audits and verification of project data.




    • Coordinate the process of developing a robust, Partner-level M&E plan and frameworks including developing indicators and tools for measuring progress in MCF-funded investments, cognizant of the needs for Partners to up-scale their investments to contribute towards outcomes.
    • Supports MCF Partners and their stakeholder community of young women and men to streamline their M&E systems with the emerging shifts in Impact strategies and measurement at the Foundation level.
    • Implements the MCF investment tracking systems and monitoring framework and coordinate tasks and processes for monitoring progress on key agreed indicators.
    • Coordinate the surfacing of key insights, especially from young women and men, lead and manage documentation of the data emerging from these insights.
    • Provides technical support and training to Partner staff and stakeholders on use of the monitoring framework, participatory monitoring methodologies and documentation tools, as they relate to the new data, knowledge and technology architecture within the Foundation.
    • Records and analyses Partner monitoring data to support effective progress reporting and decision making.


    • Bachelor’s in Development Studies/Social Sciences/Economics/Statistics or its equivalent. Post-graduate degree in any of the above will be an added advantage.
    • Minimum of 5 years’ experience ideally from roles that required collecting, collating, analyzing and reporting data, in either public, private and non-government institutions.
    • Experience leading and/or working directly in M&E functions of development projects as well as supporting Partner organizations and other stakeholders to conduct data collection and M&E activities.
    • Experience in using and/or training others on relevant M&E software (MS office, in design, Acrobat, Internet, web).
    • In-depth knowledge of current issues in youth-focused challenges and perspectives particularly in work opportunities, the tech sector, agriculture, medium and small-scale enterprises.
    • Current effective practice on M&E; membership of any M&E associations in-country and internationally.
    • Good understanding of gender and gender transformative programming as well as significant MER experience working in an emergency response context.
    • Pro-active and highly committed to monitoring and sharing the results of M&E studies and activities for purposes of adaptive management and learning.
    • Excellent interpersonal skills with the capacity to relate to young women and men, and the ability to facilitate sessions with youth learning and development groups.
    • Fluency in English is required. Ability to speak local Kenyan languages is highly preferred.
    • Dexterity in the development and experience using online tools for data collection, collation, analysis; as well as use of social media platforms including Facebook, Twitter, writing blogs and transcribing youth-focused narratives and indigenous knowledge.
    • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
    • Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
    • Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
    • You have a commitment to Mastercard Foundation’s values and vision.

    Deadline for Applications is June 22, 2020

    The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

    Completion of satisfactory business references and background checks are essential conditions of employment.

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    Lead, Performance Management & Recognition


    Reporting to the Head, Total Rewards, Mobility & Performance Management, the Lead Performance Management and Recognition is responsible for executing the HR strategy for reward and performance management as well as implementing employee benefits schemes. This person will be a trusted advisor and will work closely with other HR team members and staff to suggest solutions and provide best practice and thinking around programs. This person will represent the Foundation and will have to be results oriented, agile, creative and a team player. This position will be responsible for the day-to-day rewards and recognition programs and the overall performance management program.


    • Responsible for building relationships amongst staff and leaders to ensure strong employee relations. Provide guidance, professional advice and partner with the HR Partners as required.
    • Advise, coach and provide support to managers and HR Business Partners with compensation, benefits and performance management.
    • Accountable for designing of the performance management and recognition strategy.
    • Supports in the cascade of Foundation goals to the team.
    • Responsible for the full cycle performance management process to include communications, coaching, training, etc. for all levels of employees to support the Foundation’s performance process including for annual goal setting, mid-year check-in’s and year-end reviews.
    • Responsible for implementation and communication of all reward and recognition policies, practices and procedures to keep programs alive, energetic and drive high usage.
    • Accountable to manage and analyze the outcomes of the performance management process and identifies skills gaps to be addressed through skills upgrading programs.
    • Responsible for management reporting on Employee performance, progress/completion of process milestones such as goal setting completion, mid-year check-in completion and year-end review completion and conducting goal audits.
    • Responsible for the design and implementation of the Performance Improvement Plan (PIP) while working closely with the HR Business Partners to ensure these are well executed and monitored.
    • Responsible for bench-marking and recommends policy and practice reviews and recognition programs to the Head Total Rewards and Mobility.
    • Responsible for leading the development & roll out of a recognition framework
    • Partners with the Head of Total Rewards and Mobility to create an atmosphere of appreciation within the Foundation.
    • Lead the Foundation’s annual Succession Planning program.
    • Build relationships with external support.


    • You have a University Degree and/or Graduate Degree preferably in Human Resources, Business or a related field and/or equivalent combination.
    • Minimum of 10 years' experience leading a rewards and/or performance management function.
    • Previous experience designing, implementing and managing recognition, performance management and/or motivational programs with proven results, strongly preferred.
    • Knowledge required to analyze, design, develop, implement and evaluate performance management systems.
    • Ability to facilitate teams to accomplish performance -related objectives
    • Strong knowledge of local market regulations affecting rewards and benefits.
    • Strong knowledge of industry trends and best practices in rewards, benefits and performance management.
    • Strong numerical and advanced analytical skills with strong attention to detail is a must.
    • Ability to influence others, including senior leaders and able to work under pressure with tight deadlines.
    • Technical skills (e.g., Excellent technical skills in MS Office (Excel, PowerPoint, Word, and SharePoint & Yammer).
    • You are humble and have in depth ability to understand different situations but with ability to interpret and give recommendation towards positive resolution
    • Language Skills Fluent in both English and French.
    • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
    • Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
    • You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values. 
    • You have a commitment to Mastercard Foundation’s values and vision.

    Deadline for Applications is June 12, 2020.

    The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

    go to method of application »

    Vice President, Head of Nairobi Lab, Mastercard Labs

    Our Purpose

    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

    Job Title

    Vice President, Head of Nairobi Lab, Mastercard Labs


    The Nairobi Lab is the cornerstone of Mastercard’s financial inclusion innovation agenda. With a particular focus on Africa and developing markets, the Nairobi Lab will lead Mastercard’s work on developing and delivering products and services that address major social and economic issues in a commercially sustainable way, requiring our team to develop novel approaches to serve new verticals and segments and become an indispensable partner to financial institutions, private sector partners, governments, and nongovernmental organizations around the world.

    The Nairobi Lab is part of the Mastercard Labs organization. Mastercard Labs is the innovation engine of Mastercard, responsible for investigating emerging technology trends and de-risking the introduction of new products and services for the company.

    Key Questions For An Ideal Candidate Include

    • Are you passionate about using innovation to drive societal impact at scale?
    • Do you want to work for a world-class technology company with a focus on “doing well by doing good”?
    • Do you want to a lead a team of high-performing innovation and delivery professionals?

    As the Head of the Nairobi Lab, you will play a pivotal role in directing our innovation and delivery work and overall management of the Lab. You will lead, empower and motivate a team with a wealth of experience in innovation, product, and technology who are passionate about making a difference.

    Key Responsibilities Include

    • Provide day-to-day leadership of the Nairobi Lab, including its team, objectives and outputs
    • Manage and evolve the innovation program, leveraging best practices and learnings to ensure we are maintaining a healthy pipeline of new concepts
    • Lead teams in the robust and structured piloting of new products / services with customers in the field
    • Lead the transition of products from the Nairobi Lab to the appropriate Mastercard product team responsible for commercializing the product
    • Represent the Nairobi Lab at internal and external events, including with senior private and public sector stakeholders
    • Oversee and manage the Nairobi Lab’s budget and resources
    • Anticipate, define and help capture opportunities for Lab to partner with local start-up companies or other external entities to drive financial inclusion focused solutions.

    All About You

    • Strong management skills: Experience providing guidance and growth opportunities to a high-performing cross-functional team.
    • Deep understanding of new product development and innovation: Experience developing and delivering innovative scalable products in emerging markets by de-risking technology, client value props, and business cases
    • Strong people skills and effective communication skills: Experience presenting internally and externally to senior stakeholders.
    • Strong organizational skills: Experience working effectively work across a matrixed organization and ensuring alignment of focus and objectives.
    • Experience working in Africa is required
    • Bachelor's degree required
    • MBA or other relevant advanced degree is desirable.

    Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

    Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

    If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

    Method of Application

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