Job Opportunities at Telkom Kenya

Reporting to:         Manager Service Design Platforms  

Band:                        3

Department:          Technology Division (SP)

Role Purpose: 

The incumbent will be responsible for the fulfillment of business requirements on existing and new service platforms and enablers including requirements elicitation, analysis, planning and implementation in accordance with organizational objectives.

Key Duties and Responsibilities

• Leading subject matter expertise and architecting of charging, policy and VAS solutions
• Translating the business requirements into the technical and operational specifications
• Provide technical specifications and other requirements for sourcing of service platforms
• Manage Vendor and Supplier relationships to support development and implementation of new business products and offers
• Forecasting, planning, deployment and optimization of the platforms
• Handling and coordinating the services implementation and configuration on the service nodes, primarily focusing on business requests such as tariffs, brands, lifecycle management, etc.
• Developing & utilization of new products & service acceptance criteria.
• Research and testing of new features, solutions & technologies.
• Manage solution roadmap and ensure delivery in line with the business strategy and objectives.
• Development, documentation and implementation of service/business continuity plans, including coordinating regular BCP testing
• Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
• Support forecasting to prepare CAPEX budget to meet business requirements and reduce OPEX
• Provide leadership in working closely with other teams such as Customer Experience, Revenue Assurance & IT Security to deliver on customer experience KPIs and ensure prevention and minimization of revenue leakage incidents
• Receive and resolve engineering related escalations of anomalies with vendors support as per support contracts
• Participate in post incident reviews, root cause analysis and implementation of recommendations from the RCA report
• Leading in supervision and mentorship of junior engineers
• Creation and maintenance of a knowledge base and a product catalogue.

Academic/ Professional Qualifications

• Bachelors Level  Engineering Degree/Diploma or equivalent in Electrical and Electronics, telecommunications, IT/Computer Science or related Field
• 3-5 years’ experience in the design, implementation, operation and maintenance mobile money and messaging platform
• 3-5 years management experience and leading teams

Professional Knowledge

• Extensive knowledge of charging, policy, messaging, VAS and relevant standards and best practices in these domains.
• Experience working with mobile money, payments, banking and well informed about technologies in other domains.
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
• Familiarity with the Agile Software Development Methodology.
• Business analysis skills and experience.
• Working knowledge and hands-on experience on database platforms
• Working knowledge and hands-on experience on applications development & Unix/Linux shell scripting.

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines
• Good interpersonal skills

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Reporting to:   Manager –Core Network Planning

Job Grade:         3

Department:    Technology

Role Purpose: 

The Senior Engineer will be responsible for planning, Design and engineering of Circuit and Packet Switched Core Telecommunication Networks.

Key Duties and Responsibilities

• Responsible for design  and capacity planning for the GSM Circuit Switched Core Network nodes including but not limited to MSC, HRLR/HSS, MGW, STP(SPS)
• Evaluate new and existing hardware, planning & design for new solutions, implementation & integration of new hardware/Software, project management, and optimization of the CS-Core network.
• Translate marketing inputs into core network architecture and design for mobile circuit switched service.
• Configure data for new system with vendors and create work instructions for existing systems.
• Provide recommendation reports to identify opportunities for improvement and optimization of existing CS-core services.
• Manage all software and hardware configuration for the CS-Core nodes.
• Set relevant KPIs for the CS-core network and ensure they are met
• Build internal and external relationships with key customer and supplier to deliver continuous quality solutions to the business.

Academic/ Professional Qualifications

• University Degree in Telecommunication, Computer Engineering or any related Technical degree from a recognised institution.
• At least 3-5 years’ experience in a Telecommunication environment dealing with Circuit Switch Core Network and signalling systems.

Professional Knowledge

• Circuit switching design
• GSM mobile network and IP & VOlP
• Traffic engineering
• Proficient in Microsoft word, Visio, excel and PowerPoint

Professional Skills:

• Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside.
• Proactive and dynamic
• Ability to work under pressure
• Efficient and results oriented
• Self-motivated person able to work under minimum supervision
• Excellent organisation and communications kills
• Proven leadership skills.

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Reporting to     :               Chief Marketing Officer

Band                 :               4.2

Department       :               Mobile Division, Marketing

Role Purpose: 

We are looking for a dynamic individual who will ensure the development, maintenance and reporting of the relevant company wide and marketing departmental performance measurements, in order to provide guidance and relevant information for decision making across the company at a tactical level.

Key Duties and Responsibilities

• Provide reports that are inclusive of local and international market intelligence, the mapping of the geo footprint of the company and business Key Performance Indicators (KPI), objectives and intelligence.
• Manage special projects for the marketing department which generally cut across the organization.
• Monitor, measure and support the development of marketing campaigns through the mining of customer data, modelling of proposals and recommendation of solutions. To customer lifecycle management projects across Telkom.
• It is imperative for this role to have a thorough understanding of the industry, competitor business and customer requirements to guide decision making.

Academic/ Professional Qualifications

• Bachelor’s degree in Business, IT, Marketing or related field from a recognized institution 
• Minimum 7-10 years of experience in customer service and relationship management,
• Previous experience in Business Intelligence & Analytics
• Experience in Project Management
• Experience in Telecommunication / ICT industries is preferred

Professional Skills:

• Management / flexibility : Experienced in managing, developing and motivating the team
• Team-work / collaboration : must be a strong team player with a commitment to value-based leadership
• Initiative & pro-activity : must be self-driven, energetic, resourceful, creative, and possess strong leadership skills
• Influence & persuasion : ability to project a strong, positive image of him/herself and the Company