Job Recruitment at CDL Human Resource

Key Duties and Responsibilities:

• Achieve Total Sales Revenue Targets
• Identify, implement a strategy/plan that delivers revenue growth, enhances market share, and strong customer service for assigned region.
• Achieve total value of bread sold daily, weekly and monthly to achieve gross sales revenue targets:
• Review and plan cost effective route coverage.
• Implement sound sales strategies.
• Ensure product presentation and availability to the customers.
• Co-ordinate the van man operations, propose and implement sound to identify, acquire and close sales opportunities.
• Manage direct sales -bike sales activities to achieve sales plans.
• Sales Forecasting, Planning and Execution
• Accurately forecast product needs for each account based on data collected from depots, shops, and all dealers on market trends, and quantifiable from past years’ sales.
• Conduct daily, weekly and monthly demand forecasting and liaise with the Sales Manager and production department to implement the plans to match up with the sales growth strategies.
• Interrogate the current and historical sales figures to inform future sales decisions.
• Plan, review and report on the effects of marketing programmes.
• Management Sales Returns
• Enforce company policy on zero (0) sales returns.
• Hold accountable those violating this policy on daily, bi-weekly and monthly basis.
• Crates Management
• Account for all crates in the market and provide reports of the same.
• Customer Relationship Management – (Distributor, institutional, and General trade customers).
• Build and maintain strong relationships with the Key customers and clients
• Maintain a deep understanding of customer needs and monitor their SKU preferences.
• Assist in dealers with bike sales to close
• Resolve escalated customer issues and customer complaints regarding sales and service.
• Provide expertise when setting and adjusting pricing plans and discount rates.
• Assist the dealers to achieve sales goals, review orders and deliver goods to them.
• Market Development/ sales growth
• Initiate sales activities, strategies and sales plans to build company brand visibility
• Analyze national bread market trends and discover new opportunities for sales growth.
• Grow our market by 5% annually by recruitment of more distributors and harmonising stock movement.
• Marketing Intelligence
• Monitor and provide information to the Sales manager regarding competitor activity on marketing initiatives, pricing, industry trends, and report as necessary for quick action
• Collect market data and prepare reports on market perceptions and response in relation to our products, our team and activities.
• Sales Cost controls
• Enforce proper usage of sales vehicles, fuel, and other resources.
• Manage sales budget.
• Quality Control
• Implement quality assurance procedures to maintain product and regulatory standards and report / manage customer complaints.
• Conduct regular inspections, address quality issues, expiry dates and propose corrective actions to the production department.
• Sales Team management, Training and Development
• Supervisor the activities of the sales team
• Lead and motivate the sales team to consistently meet/exceed and close sales targets/ deals.
• On board and train new hires and provide ongoing skills development opportunities.
• Foster a culture of continuous learning and professional growth.
• Conduct regular sales meeting and performance reviews to ensure the team is on track to meet the sales targets
• Sales Reporting and Documentation
• Generate and analyse sales reports, track progress, identify trends, and provide insights to management for informed decisions.

Education and Key qualification Requirements:

Education:

• Degree in Business Administration, Sales & Marketing or a related course
• Must have at least 5 years’ experience in selling bread

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• As the Pharmacist-in-Charge (PIC) and Qualified Person for Pharmacovigilance (QPPV), you will ensure product safety, regulatory excellence, and operational efficiency. You will also lead a multidisciplinary team across warehousing, dispatch, invoicing, administration, commercial sales and pharmacovigilance, delivering service in line with the mission of Harley's to be the preferred provider of healthcare and well-being solutions in the region.

KEY RESPONSIBILITIES

• Branch Operations Management: Lead and oversee all daily branch activities including warehousing, dispatch, inventory, customer service and administration, ensuring efficient operations, budget adherence, inventory integrity and alignment with the company's performance targets and governance standards.
• Regulatory Compliance: Ensure full compliance with PPB and WHO GDP/GSP standards by implementing quality protocols, conducting internal inspections, managing audits, training staff, maintaining environmental controls and enforcing the company's SOPs and regulatory policies.
• Pharmacovigilance & Drug Safety: Serve as the branch-level Qualified Person for Pharmacovigilance (QPPV), responsible for monitoring and reporting adverse drug events, coordinating with the Head Office QPPV, and fostering a culture of safety and compliance in line with national and internal drug safety requirements.
• Coordination & Communication: Facilitate timely and effective communication across internal teams, regulatory departments and external partners, while escalating operational or compliance issues as needed, and supporting senior leadership in executing branch and corporate priorities.

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Pharmacy (BPharm) or equivalent from a recognized institution.
• Must be a registered Pharmacist with a valid PPB practicing license.
• Minimum of 8 years in the pharmaceutical distribution or operations, with 3+ years in a managerial or supervisory role.
• Proven experience in pharmacovigilance and regulatory compliance is required.
• Solid understanding of PPB regulations, WHO GDP/GSP, and pharmacovigilance reporting frameworks.
• Familiarity with inventory management systems (ERPs/WMS), quality assurance and internal audit procedures.
• Exceptional communication and presentation skills as well as strong analytical skills.
• Proficient in CRM tools, Microsoft Office, ERPs and data reporting systems.
• Only the best candidates will be shortlisted and contacted for an interview.

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The Finance & Payment Operations Associate will be responsible for handling all financial operations related to payments, reconciliation, and expense tracking. This role ensures timely, accurate transactions and transparent reporting, playing a key role in maintaining landlord relationships, managing operational expenses, and reconciling guest and partner payments. This support is critical for the financial stability and day-to-day operations

Key Responsibilities

• Financial Operations & Payment Management
• Manage the monthly payment schedule and ensure all rent and utility payments are made accurately and on time.
• Coordinate with landlords to send Proof of Payments (POPs) and handle any payment-related follow-ups.
• Review new lease agreements to determine payment terms, deposit structures, and due dates.
• Monitor and follow up on utility bills (electricity, water, internet) and process them promptly to avoid service interruptions.
• Update and maintain the Operational Expense Tracker to monitor spending and flag unusual activity.
• Financial Tracking & Reconciliation
• Reconcile guest payments from M-Pesa, DTB, Mercury, and PesaPal with internal records to ensure accuracy.
• Calculate Gross Booking Revenue (GB) for both long term and short term rentals and analyze monthly gross profit.
• Generate and send invoices for both short-term and long-term clients.
• Track miscellaneous income such as transport fees, storage, and third-party bookings.
• Monitor platform commissions and ensure payment confirmations are recorded and followed up.
• Monitor client payments on the Reservation Tracker and ensure all payments are received on time.
• Others
• Monthly report on all income summarized
• Monthly report on expenses summarizes
• Manage invoices collections and storage for expenses across all channels
• Liaise with accounting firm with VAT filing
• Liaise with accounting firm on tax filing and other tax matters

Required Qualifications

• Bachelor’s degree in Commerce or related field
• 3-5 years of experience 
• Industry Experience: Prior experience in real estate will be an added advantage

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What You’ll Do:

• Caption live phone conversations in real-time using smart software
• Ensure speed, accuracy, and clear grammar at all times
• Adapt to different speaking styles, accents, and call types
• Ensure flow of the conversation including all nuances
• Keep all data 100% confidential
• Contribute to a critical communication service for vulnerable communities

Requirements

Who We’re Looking For:

• Typing speed of at least 40-60 WPM with 90%+ accuracy
• Excellent English and grammar (minimum C1)
• Strong computer navigation and digital literacy
• Great focus, listening and comprehension skills
• Previous experience in transcription, captioning, or customer support is an added advantage.