Job Recruitment at MGallery Hotel Collection

We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

• Manage inventory levels and stock control to optimize resources and minimize waste
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, implementing corrective actions as necessary
• Oversee and optimize staffing levels to meet operational demands and special events
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
• Proven track record in team leadership and staff development
• Strong financial acumen with experience in budgeting and financial reporting
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in inventory management and point-of-sale systems
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Fluency in English and Swahili
• Strong problem-solving skills and ability to make quick, informed decisions
• Proficiency in Microsoft Office suite and restaurant management software

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Job Description

• Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following: 
• Actively share ideas, opinion and suggestions to improve the environment and menus 
• Ensure consistency in the preparation of all Butchery items for a la carte and/or buffet menus according to property recipes and standards 
• Communicate effectively with the rest of the team and thrive for guest feedback. 
• Maintain cleanliness and proper rotation of product in Butcher chillers 
• Minimize wastage/ spoilage  
• Daily attendance at BEO meeting and proper distribution & adjustments to culinary BEOs. 
• Liaison daily with Outlet Chefs to keep open lines of communication & guest feedback 
• Strives to maintain & improve all Colleague cafeteria food offerings, preparations & presentations 
• Personally inspect all Butchery items entering Gem Forest  for quality & hygiene standards 
• Ensures proper portion control to minimize wastage in the Butcher Shop 
• Complete daily Meat, Fish & Poultry market lists based on hotel volume 
• Ensure daily rotation of all Butchery items from the outlets to maintain quality 
• Liaison with purchaser to communicate quality for money ratio 
• Maintain consistency for all items leaving the Butcher Shop 
• Yield testing of all products 
• Keep inventory of red meats to ensure proper aging of meats 
• Performs any other reasonable duties as required by the department head 
• Ensure storeroom requisitions are accurate to minimize repeat visits 

Qualifications

• Reading, writing and oral proficiency in the English language. 
• High School and culinary school training. 
• HACCAP knowledge. 
• Ability to work well under pressure in a fast paced environment. 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times. 

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We are seeking a friendly and customer-focused Guest Experience Curator to join our team. As a GEC, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to ensure guest needs are met
• Provide information about hotel services, local attractions, and activities in Nairobi
• Maintain accurate guest records and update information in the hotel management system
• Anticipate guest needs and proactively offer assistance
• Resolve guest issues and concerns in a timely and satisfactory manner
• Promote hotel services and amenities to enhance guest experience and increase revenue
• Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
• Curate moments for the guests

Qualifications

• Excellent communication skills with fluency in English; additional languages are a plus
• Previous experience in hospitality or customer service
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• Strong problem-solving abilities and attention to detail
• Computer literacy, including proficiency in MS Office and hotel management software
• Familiarity with hotel operations and guest service standards
• Knowledge of local attractions and services in Nairobi
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and friendly demeanor
• Empathetic and supportive attitude towards guests
• Ability to work well under pressure and handle multiple tasks simultaneously
• Must be able to work in NAIROBI

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Job Description

• Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
• Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
• Update the event database (e.g. in RMS).
• Analyze the hotel performance in the RMS as a basis for strategy decisions;
• Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
• Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
• Ability to look into trends and give recommendations
• Act as a support in the preparation of the annual revenue budget.
• Proficient in the Microsoft Suite (Word, Excel, Powerpoint)

Qualifications

• Bachelor Degree in Hotel Management or a Business course.
• Minimum of 1 year of relevant experience in the industry

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Job Description

• Provide coordination and administrative service for the hotel sales team to assist with revenue generation of the hotel.
• Assist Director of Sales in administrative work.
• Maintenance and management of data base.
• Maintain stock of printed materials, supply of corporate gifts and promotional items.
• Assist in the development and implementation of the Hotel sales / marketing plan to ensure all revenue goals will be met and exceeded.
• Handle incoming inquiries of guests on rates, products and coordinate these with sales team.
• BEO preparation
• Coordinate all familiarization and site inspections as required.
• Maintain filing systems – manual and electronic.
• Perform telemarketing to designated clients and receive clients coming to the hotel for business inquiries.
• Takeover / sell rooms and meeting facilities in the absence of sales team.
• Provide added value to the team by providing strong support both to sales and marketing department.
• Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.
• Maintains professional business confidentiality.
• Work in line with business requirements.

Qualifications

• To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
• To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff, and employees.
• Maintains professional business confidentiality.
• Good knowledge of Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
• Flexible to adapt to sudden increase in working hours as per business needs