The Regional Humanitarian Coordinator (RHC) provides critical coordination and support to CARE International’s humanitarian & emergency preparedness and response. In-between rapid onset emergencies she/he works with country offices (with a focus on high priority/risk countries), lead members’ management, members and affiliates to strengthen CARE’s humanitarian capabilities across the region in line with the Regional Road Map. This includes strengthening capacity for preparedness, emergency response, integration of emergency/humanitarian programming within CARE’s program approach, strengthening our gender in emergency capacity, humanitarian policy, and other related priority areas. She/he also represents CARE externally at regional level in the humanitarian field with key forums, partners and donors, develops a contextual understanding of the region, and undertakes appropriate humanitarian policy and analysis.
- Support country offices, members and affiliates initiate responses to emergencies, in consultation with CEG (Care Emergency Group) and the lead member (as appropriate), including advising on start-up, assessments, and mobilization of resources.
- Represent the region internally on behalf of CEG and in crisis coordination meetings/calls, CI conference calls, and with lead members as appropriate; ensure information flow among country offices, CEG, lead members (line management and emergency units), and with other CI members.
- Establish strong and close relationships with CDs and Regional / deputy regional directors and emergency directors at CI (Care International) levels and plays an active advisory, supportive and coordination role in order to facilitate clear communication and coordination, integration of humanitarian and long-term development, contextual analysis, and address any potential issues related to our humanitarian work, emergency preparedness and response.
- Promote and guide quality in humanitarian & emergency programmes throughout the region. This includes promoting and guiding CARE offices in their adherence to our humanitarian aspirations (scale, size, timeliness, quality) and regional priorities identified in the road map, to minimum standards, including CARE’s Humanitarian Accountability Framework (including, program principles and its humanitarian mandate, policies, procedures & guidance as contained within CARE’s emergency toolkit), incorporation of gender and partnership approaches.
- Important stakeholder in contributing to the development and implementation of the humanitarian aspects of the Regional Road Map as part of the Regional team
- Support and advise lead members, country offices, members and partners on Emergency Preparedness Planning (EPP)
- Represent CARE International in regional forums and meetings in the humanitarian area including with regional entities, UN humanitarian agencies, other NGOs, partners, region-based emergency donors, inter-agency working groups etc. and coordinate with CEG and CI members as appropriate
- Monitor and develop understanding of ongoing regional contexts and vulnerabilities and produce occasional updates/sit reps and support country offices to develop their own updates/sit reps when needed
- Work with country offices, CEG’s HR(Human Resource) coordinator, lead members’ HR departments and technical specialists to support the staffing of the RED (Record of Emergency Data) and the Horn of Africa emergency roster with qualified and skilled staff within the region readily available to participate in CARE responses to our humanitarian and emergencies work within and outside the region
- Master’s degree or relevant combination of qualification and experience
- English essential French, Portuguese or Arabic desirable
- At minimum 5-10 years’ experience in humanitarian preparedness, risk reduction and response
- Experience and knowledge of the region
- Experience in programme design, management, implementation, monitoring and evaluation, including SPHERE standards, gender, donor relations, security and protection considerations
- Experience in scale-up emergency response, gender and women’s empowerment programming and humanitarian accountability.
- Excellent training, coaching and mentoring skills
- High level of writing and communication skills
- Willingness to spend high proportion of time travelling away from home (approx 60%) and be deployed with limited notice period
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CARE USA Core Values Commitment:
The core Values Commitment describes who we are, what we do, and how we do it. It reflects our core values of TRANSFORMATION, INTEGRITY, DIVERSITY, EQUALITY, and EXCELLENCE, which serve as a foundation for all what we do. The core Values Commitment articulates our shared expectations of each other including our board, staff, volunteers, interns, partners and contractors globally.
The Regional Human Resources Officer will support the Global HR Generalists on all administrative related matters and responsible for supporting the core HR functions within CARE East, Central and Southern Africa Region. The position may also require providing occasional back-up support for Country Offices.
Duties and Responsibilities
Job Responsibility #1-Country Office Support
- In-Country special projects/assignment support as requested by Country Offices
- Work with the Global HR Generalist to ensure application of Global HR policies and procedures in the COs to promote equal opportunities
- When necessary conduct field visits to COs to review human resources and administrative procedures and support COs in their needs or ascertain human resources requirements.
- Constantly review CO local labour laws and ensure compliance in those Countries.
- Reviews the HR template documents being used in each office to ensure compliance and standardization, including employment agreements, contract agreements, staff policies and handbooks.
- Serves as point of contact and initial escalation point for questions about policy, procedure, and requirements for local HR representatives in each office.
Job Responsibility #2-Delivery on Regional HR Priorities
- With support from the HR Generalist
- Provide Support on the East Central & Southern Africa Regional Strategic HR priorities
- Develop metric measurement and reporting tools for Regional Management Team discussions on key identified areas; including regional monthly reporting
- Provide support to the Regional Management Team and Regional Leadership Team on HR related issues
- Provide support in tracking key HR Metrics in the Region
Job Responsibility #3- Resourcing
Support the Global HG Generalist in the administrative recruitment for international posting ensuring compliance to CARE recruitment procedures and best practices:
- Review all the Requisition Forms and Job descriptions to accuracy
- Coordinate with the Compensation and Benefits team to ensure all new positions are correctly graded through the online system
- Coordinate with HR Services Center for job posting of all international positions
Job Responsibility #4-Performance & Talent Management
- Coordinate with CO HR team and Line Managers to ensure onboarding processes for all new international staff and key senior staff is completed including mandatory online training.
- Coordinate the administration of the performance management process for international staff in ECSA Country Offices.
- Support the Global HR Generalist in managing Global Talent Management Initiatives in Country Offices
- Champion CARE training and learning sites like CARE Academy and CARE Shares
- Ensure all International staff have completed all mandatory training like PSHEA, Security etc.
Job Responsibility #5-Administrative
- Support in conducting surveys and benchmarks that will ensure ECSA stays competitive
- Establish networks with Key International NGOs at the national and international level to keep update with external environment
- Work with the Regional Security Manager to ensure staff visiting the Regional Office receives briefing on Country and Regional security threats, medical and emergency evacuation procedures.
- Support the Global HR Generalists in ensuring effective rollout of global HR initiatives in COs in the region
- Ensure organograms, contact lists and information flow lines are constantly updated and shared appropriately.
- Provides monthly staff census reports for each Country Office.
- Coordinates the development and completion of quarterly Global reports for each office for delivery to HQ HR.
- Develops and implements additional components of the HR toolkit and templates for use in local offices.
Customer Focus - Internal & External; Problem Solving; Functional technical skills; Planning; Informing; Listening; Managing and Measuring Work; Maintaining Confidentiality, Negotiating; Process Management; Written communication.
Qualifications and Experience
- Bachelor’s Degree preferably in Human Resource Management, Business Administration or similar field
- Valid Institute of Human Resources Management (IHRM) Membership
- Minimum three (5) years’ experience in general HR management in a similar role. Previous work experience with an international NGO is an advantage.
- Experience working in a regional HR position, preferred.
- Ability to travel internationally as needed.
- Ability to take direction, yet work independently complete tasks on time.
- Familiarity with Employment Laws in the COs within the region.
- Demonstrated ability to work in multi-cultural situations
- Proven ability to handle challenging work load
- Cross-cultural experience, understanding and sensitivity;
- Excellent interpersonal and written and oral communication skills;
- Positive attitude and service oriented.
Travel - Expected to travel at least 40%
This job description is intended as a guide and should not be viewed as an inflexible specification as it may be varied from time to time in the light of strategic developments and following discussion with the post holder