Job Vacancies at Flexi-Personnel

JOB PURPOSE

The role involves troubleshooting, installation support, user training, and coordination with development or service teams to resolve issues quickly and effectively.

ROLES & RESPONSIBILITIES

• Provide first-line and second-level technical support for equipment, systems, and software applications.
• Troubleshoot and resolve technical issues related to hardware and application errors.
• Assist in the setup, configuration, and testing of new equipment and systems at customer sites or remotely.
• Maintain a detailed log of customer issues, actions taken, and resolution status using ticketing
• Collaborate with engineering, QA, or vendor teams for complex problem resolution or escalations.
• Deliver remote or on-site training to users on proper equipment handling and software usage.
• Support periodic updates, patches, or upgrades of systems and applications as required.
• Monitor performance and health of deployed equipment and proactively identify faults or failures.
• Follow service-level agreements (SLAs) for response and resolution time and ensure customer satisfaction.
• Prepare technical documentation, FAQs, and support materials for recurring issues.
• Participate in product testing, feedback gathering, and improvement suggestions for better user experience.
• Maintain awareness of the full portfolio of supported systems and stay updated on new feature releases or system changes.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

• Degree or Diploma in Electronics, Mechanical & Electrical engineering or a related technical field.
• 2–5 years of experience in technical support for both hardware equipment and software applications.
• Familiarity with common diagnostic tools, remote support platforms, and service management tools
• Working knowledge of operating systems (Windows, Linux, Android), networking, and system integration.
• Ability to read and interpret technical manuals, circuit diagrams, or API documentation.
• Strong communication and problem-solving skills to support both technical and non-technical users.
• Willingness to travel to client locations when required and work in a team-oriented support environment.

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JOB PURPOSE

This role involves coordinating end-to-end service and maintenance workflows, managing spares and inventory, resolving field complaints, and ensuring smooth AMC execution and high customer satisfaction.

ROLES AND RESPONSIBILITIES

• Lead and manage day-to-day workshop operations for the repair of EVs, batteries, and related components.
• Supervise stores and warehouse functions including inward/outward material movement, stock accuracy, and part availability.
• Monitor the performance and uptime of QIS (Quick Interchange Stations), ensuring regular maintenance and fault response.
• Plan and execute BP AMC service schedules, battery health checks, and preventive maintenance.
• Handle customer complaints and field issues by deploying service teams and ensuring timely resolution.
• Coordinate between workshop, field service engineers, and QIS technicians for seamless service delivery.
• Track inventory levels, generate requisitions, and ensure proper documentation of parts and consumables.
• Maintain service records, AMC logs, and QIS fault/repair history for reporting and audits.
• Conduct root cause analysis of recurring complaints and implement corrective actions.
• Ensure SOPs and safety protocols are strictly followed in all service and handling operations.
• Mentor and manage service technicians, warehouse assistants, and field engineers.
• Provide regular updates to the operations head on service metrics, field performance, and AMC status.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• Degree or Diploma in Mechanical, Electrical, or Automobile Engineering.
• 4–8 years of experience in service operations, warehouse supervision, or AMC handling
• Strong technical knowledge of EVs, batteries, QIS systems, and basic diagnostics.
• Experience managing teams across workshop, field, and stores operations.
• Familiarity with service documentation, warranty processes, and inventory control systems.
• Good communication, team leadership, and problem-solving skills.
• Proficient in using Excel, ERP/service management software, and mobile reporting tools
• Proficient in English and local language for field coordination

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JOB PURPOSE.

The ideal candidate will have deep knowledge of cross-border logistics, Kenyan import regulations, automotive or EV-related products, and on-ground warehousing and distribution. The role holder will play a mission-critical role in enabling operations to launch and scale efficiently. This includes full responsibility for import documentation, customs clearance, freight management, warehousing, last-mile logistics, and inventory coordination.

ROLES & RESPONSIBILITIES

• Lead the complete import process of EV vehicles, batteries and QIS infrastructure from India to Kenya—including compliance, permits, and documentation.
• Manage coordination with freight forwarders, customs agents, shipping lines, and inspection agencies.
• Ensure timely customs clearance and delivery of cargo from port to warehouses or operational sites.
• Oversee warehouse planning, inbound receipt, safe handling, and proper storage of batteries and equipment.
• Develop and implement routing plans for delivery from warehouse to deployment locations across Nairobi or other regions.
• Monitor inventory levels and track movements across the supply chain; align with deployment and field teams.
• Coordinate packaging, labelling, handling, and logistics SOPs in compliance with hazardous goods regulations where applicable.
• Forecast import schedules based on demand planning and operational rollout.
• Optimize cost, transit time, and reliability of logistics processes; maintain updated documentation and MIS for reporting.
• Liaise with government and port authorities when required to troubleshoot delays or regulatory challenges.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• Bachelor's degree in procurement, logistics, supply chain management or related fields. MBA is a plus.
• Minimum 7 years of experience in import, export, or logistics operations, preferably in the automotive, energy, or EV sector.
• Deep familiarity with Kenyan customs procedures, HS codes, port logistics, and regulatory compliance relating to EVs and associated components (two-wheeler and three-wheeler 2W/3W) in the country.
• Prior experience managing imports of complex or regulated equipment such as batteries or industrial electronics.
• Proven track record in working with freight forwarders, customs agents, local warehouses, and transport vendors – existing relationships with relevant agencies and personnel is key.
• Knowledge of inventory systems, customs documentation, and routing optimization tools is highly preferred.

KEY SKILLS & ATTRIBUTES

• Strong understanding of international logistics, INCOTERMS, customs laws, and shipping documentation
• Operational knowledge of port operations, warehousing, and local transport in Kenya
• Detail-oriented and process-driven with excellent organizational skills
• Strong communication and negotiation skills for vendor and stakeholder management
• High sense of ownership, urgency, and accountability to deliver mission-critical logistics
• Ability to manage logistics in startup conditions—where systems are being built and scaled

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JOB PURPOSE

The incumbent will be the first point of contact for addressing technical and operational concerns raised by users. They will support internal teams to ensure smooth onboarding, day-to-day operations, and sustained satisfaction for both individual and enterprise customers. The individual’s attention to detail, responsiveness, and ability to calmly troubleshoot issues will be critical in shaping the user experience during  the early launch phase.

KEY ROLES & RESPONSIBILITIES

• Handle all inbound queries and concerns from riders, drivers, and fleet operators via phone, chat, email, or other channels.
• Provide real-time technical support and guidance for battery swapping, app issues, charging station access, or payment errors.
• Proactively follow up on unresolved cases to ensure closure and maintain user satisfaction.
• Escalate complex or recurring issues to operations, engineering, or product teams as needed.
• Coordinate with field teams to dispatch assistance in case of rider or station-related breakdowns.
• Maintain comprehensive logs of interactions, complaints, and resolutions using CRM or support tools.
• Contribute to knowledge base documentation and FAQs to improve self-service support.
• Support onboarding teams by resolving queries related to account setup, documentation, and system access.
• Analyze trends in queries and complaints to suggest improvements in product, process, or communication.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or Diploma in business administration, information technology or equivalent.
• Minimum 5 years of experience in customer support, technical service desk, or helpdesk operations.
• Background in IT, systems support, or technical troubleshooting preferred.
• Prior experience in supporting hardware/software products or services, ideally in mobility, EV, or B2B platforms.
• Experience handling customer interactions across multiple platforms (chat, voice, email, ticketing tools).
• Exposure to startup environments or new market launches will be an added advantage.
• Excellent communication skills - must be fluent in both English and Swahili.

KEY SKILLS & ATTRIBUTES

• Excellent written and verbal communication in English and Swahili.
• Strong customer empathy, active listening, and conflict-resolution abilities.
• Technical troubleshooting mindset with a basic understanding of mobile apps/hardware workflows.
• Organized and detail-oriented; capable of managing multiple tickets or issues concurrently.
• Calm and composed under pressure; can respond constructively in real-time customer scenarios.
• High accountability and ownership—committed to providing timely, high-quality support.
• Familiarity with CRM systems, support platforms (e.g., Freshdesk, Zendesk), and ticket management tools is a plus.

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JOB PURPOSE.

The incumbent’s mission is to ensure a smooth, confident, and successful onboarding experience for every new customer, helping them understand and embrace the battery swapping platform. They will conduct on-ground demonstrations, provide training, assist with documentation, resolve operational issues, and work closely with internal teams to enable seamless activations. The individual’s work will directly impact adoption, retention, and satisfaction among early users—driving both trust and rapid growth in the market.

KEY RESPONSIBILITIES

• Collaborate with various internal teams and local partners to ensure smooth onboarding of the new customers including individual owners, fleet partners, fleet drivers, etc.
• Conduct rider and fleet training sessions on battery-swapping usage, safety, app functionality, and service procedures.
• Deliver live product demos and onboarding sessions in the field—at hubs, partner locations, or fleet offices.
• Support the customer in the onboarding documentation, registration, smart network onboarding, and account activation.
• Coordinate with various troubleshoot and resolve technical issues encountered during early usage with support from field and engineering teams.
• Ensure customer comfort and confidence during onboarding them to the company’s batteries, stations and swap process; monitor early usage and guide riders as needed.
• Collaborate with OEM partners, fleet managers, and internal teams to align onboarding with deployment timelines.
• Collect user feedback and insights to improve onboarding flows and inform product enhancements.
• Maintain detailed records of activations, issues, and follow-ups, report key metrics regularly.
• Champion user success and act as a bridge between customer needs and internal operations.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE.

• Bachelor's degree or Diploma in Automobile Engineering, Mechanical Engineering, or a related field.
• 4+ years of experience in customer onboarding, field service, EV operations, or customer-facing technical roles.
• Prior experience working with riders, drivers, mechanics, or fleet operators is a strong advantage.
• Familiarity with EVs, battery tech, or 2W/3W vehicle systems is highly desirable.
• Demonstrated ability to manage field activations and train users on technical products.

KEY SKILLS & ATTRIBUTES

• Strong communication and teaching skills—able to simplify technical concepts for diverse users.
• Hands-on, field-oriented mindset with high attention to detail and customer empathy.
• Quick problem-solving ability with a “get-it-done” attitude.
• Self-driven and highly accountable—comfortable with ambiguity in a startup environment.
• Collaborative and adaptable; able to work across teams, locations, and partner ecosystems.
• Passionate about clean mobility and enabling sustainable impact through technology.

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JOB PURPOSE

This role involves identifying and onboarding strategic partners (fleet operators, OEMs, financiers, dealers), driving 2W/3W EV adoption, shaping Go-To-Market (GTM) execution, negotiating commercial agreements, and building a local Kenya team from the ground up.

ROLES & RESPONSIBILITIES

• Lead GTM strategy tailored to Kenya through market sizing, segmentation, competitor analysis, and local adaptation.
• Identify, engage and onboard partners: fleet operators, OEMs, financiers, regulators, and government stakeholders.
• Drive negotiations with partners to secure the best possible commercial model. Coordinate with various internal teams to drive the contracts to a closure and execute the contracts.
• Manage sales pipeline including lead generation, deal closures, adoption targets, and revenue growth for 2W/3W EV segments.
• Own partner success by ensuring operational onboarding, training, support, and issue resolution.
• Gather insights and refine GTM playbook based on feedback and market trends. Build and mentor a compact local team, coaching for execution excellence and accountability.
• Coordinate cross‑functional collaboration with operations, product, marketing to ensure seamless delivery.
• Represent the company externally at industry forums, events, and government engagements to build visibility and influence. Conduct local market research and align product roadmaps to Kenya‑specific needs. Partner with product/OEM teams to customize offerings and integrate with local OEM models.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Sales, Marketing or other business-related fields.
• Postgraduate Business degree (MBA or equivalent) preferred.
•  7+ years in business development, partnerships or sales—preferably in EV infrastructure, battery swapping, mobility, automotive or related industries.
• Experience in launching new markets, especially early‑stage/0‑1 environments.
• Track record of leading partnerships with fleet operators, OEMs and financial institutions.
• Excellent negotiation, analytical and relationship‑management skills.
• Hands‑on problem solver: go‑getter attitude, self‑starter, comfortable with ambiguity.
• Demonstrated leadership and ability to build and lead high‑impact local teams.

KEY SKILLS & ATTRIBUTES

• Strong leadership skills – should be able to lead the team in 0-1 environment of a startup
• Quick problem-solving ability with a “get-it-done” attitude
• Self-driven and highly accountable—comfortable with ambiguity in a startup environment
• Collaborative and adaptable; able to work across teams, locations, and partner ecosystems
• Passionate about clean mobility and enabling sustainable impact through technology