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  • Posted: Sep 6, 2021
    Deadline: Not specified
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  • Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company

     

    Senior Manager

    Job Summary

    Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction.

    Job Description

    This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents and team leaders. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world. Your working hours will be from 4 pm to midnight EAT.

    What We’re Looking for

    • Ability to work from 4 pm to 12 am EAT
    • Success story in managing 15+ people, preferably in the service industry
    • Prior experience managing a complex team containing various roles
    • Prior experience working in a B2B environment
    • Takes initiative and performs autonomously
    • Ability to form effective plans and roadmaps
    • A team player, able to work with various stakeholders
    • Good communication skills, including written and spoken English

    What We Offer

    • A work-from-home arrangement, which provides some flexibility to a degree
    • An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
    • A set of international clients with high standards of excellence
    • A growing company (and industry), which poses challenges as well as opportunities.

    go to method of application »

    Customer Support Agent (German Speaking)

    Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data, and insights.

    We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Benefits

    • The flexibility of working from home without having to go to the office
    • Work with clients in the USA, EU, and elsewhere
    • Extensive opportunities to learn from, and work with, high-performing colleagues

    Skills

    • Excellent written and verbal German communication skills
    • Strong problem-solving skills
    • Sense of humor

    Duties

    • Diagnose and solve the customer’s’ problems
    • Communicate effectively via email and chat with our customer
    • Coordinate effectively with peers and your manager
    • Contribute to a high-performance and friendly workplace culture

    Attributes

    • Personal integrity
    • Can-do attitude
    • Team player
    • Continuous learner

    Method of Application

    Use the link(s) below to apply on company website.

     

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