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Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Job Summary
Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction.
Job Description
This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents and team leaders. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world. Your working hours will be from 4 pm to midnight EAT.
What We’re Looking for
What We Offer
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data, and insights.
We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Benefits
Skills
Duties
Attributes
Use the link(s) below to apply on company website.
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