Job Vacancies at Kenya Airways

Job description

Brief Posting Description

Identify opportunities, implement and maintain viable airline partnership arrangements in liaison with all stake holders for maximum business and network opportunities.

Detailed Description

• Develop and implement the programme for KQ’s Competitive Strategy
• Determine, type, level of co-operation in line with the Competitive strategy
• Identify, initiate and steer viable potential partner agreements to expand and improve the KQ Network
• Establish and maintain up-to-date profiles of network airlines and potential codeshare partners to guide on choice of Partners.
• Evaluate and review of existing partnership agreement to determine value to KQ.
• Establish a Partnership Protocol that ensures codeshare agreements are responsive to need, user friendly and managed openly and effectively and work within KQ objectives
• Develop systems/reports for the collection of data for performance monitoring and stakeholders information.
• Develop and maintain strong working relationships with key stakeholders to ensure their buy-in and support of codeshare projects
• Develop, establish and implement codeshare infrastructure and communication processes within KQ & and with codeshare Partners
• Manage the Codeshare Projects budget, act as Budget holder and ensure the projects are carried out in accordance to the budget and timescales.
• Participate in, and contribute to, codeshare seminars, reports & Partner events as appropriate
• Maintain records of commercial and financial performance of the Codeshare Agreements
• Willingness and ability to spend blocks of time away from home as required attending meetings and events.
• Manage, coach and mentor a team to achieve team goals.

Job Requirements

Knowledge, Skills, Experience

• University graduate with minimum 3 years experience in relationship and Partnership management.
• Graduate work or master degree in related field desirable
• Demonstrable success in working in a similar technical or commercial role
• Experience negotiating, formulating and negotiating service level and cooperation agreements and contracts
• Experience in analyzing and interpreting information, statistics and financial accounts.
• Experience in project management
• Ability to understand business constraints & drivers and adapt strategies to address these
• Previous people management and Partnership experience
• Proven track record of identifying markets and marketing opportunities and delivering against this.
• Broad general knowledge of airline partnerships an added advantage.
• French or other international language an advantage.

Competencies

• Strategic thinker
• Strong leadership skills
• Strong negotiation skills
• Excellent communication & presentation skills
• Strong interdisciplinary & team working skills
• Proactive and self motivator
• Strong analytical skills
• Cross cultural sensitivity

Additional Details

• Codeshare City-pairs
• Codeshare Revenue
• Interline revenue
• Effective SPA’s
• Regular communication and timely responses to Codeshare partners
• Monthly Codeshare Projects Working Group meeting
• Quarterly Codeshare meetings
• Up-to-date Codeshare partnership & Performance database

go to method of application »

Job description

Job Purpose Statement

A Pricing Manager is responsible for Planning, developing, communicating and implementing the pricing strategy for appointed Countries/markets to achieve budgeted Revenues.

The pricing manager leads, mentors, coaches the Pricing Analyst to maintain a competitive edge in appointed markets/countries.

Principal Accountabilities (KEY Performance Areas)

Area

Accountability (Responsibility)

• Revenue
  • Maximize revenues by developing and implementing a strategic pricing strategy through quantitative analysis of historical demand, competitive environment and consumer buying behavior to guide towards the growth of the airlines market share, passenger revenues and Revenue per Available Seat Kilometre (RASK) in the appointed Countries/Market Scope for both online and offline points to meet the appointed Countries/Market Scope budget.
  • Determine appropriate benchmark and segmentation strategy (Leader, Competitive, and Challenger) and make decisions on the company’s product pricing compared to published and competitors’ prices in the market to maintain desired competitiveness in the markets.
  • Coordinate fare audits to ensure approved fare levels are filed correctly in the booking tools to eradicate leakage of revenues.
  • Approve corporate fares, tour operator deals, consolidator packages, student programs, medical fares (pricing programs) with the sales organization to maximize revenue opportunities for the airline.
    Proactively evaluate the effectiveness of the implemented strategies
    Effectively communicate revenue performance and competitive market dynamics to field pricers, Country manager, Area of Sales.
    Supports new market development, flights and routes; create, implement, and monitor launch of routes and communicates results consistently.
• Leadership
  • Lead the pricing Analysts to implement and manage the pricing strategy to meet the revenue objectives.
  • Coach and develop Pricing Analysts to grow talent and career.
  • Lead the communication process between Revenue Management and other stakeholder on day to day execution of the business performance.
• Business performance
  • Proactively Use (MIDT, AIRPRICE, INFARE, DELOREAN, MONET) to monitor KPI’s, Industry Environment, Market share trends, booking behaviour to grow revenues on Appointed Markets/Countries.
  • Effectively challenge and support KQ’s sales organization/Field Pricers, Inventory teams, and other PRM colleagues on overall Performance through revenue performance meetings and Hit and run.
  • Improve personal development and business performance through training.
  • Develop and manage the watch and match process and ensure daily competitive positioning in the market to take advantage of emerging sale opportunities.

Knowledge And Experience

Qualification

(Minimum)

Bachelors degree with strong emphasis in a business related field e.g. Statistics, Economics, Mathematics, Business Administration or Commerce.

Additional Qualifications

• Enhanced Leadership Skills (Prioritizing delegating, coaching, planning (time management)
• Innovation (curiosity for content, process and organization improvement)
• Financial Skills (achieve financial goals set in budget for appointed scope, report progress)
• People Skills (Interpersonal Sensitivity, Empathy, Motivating Others.
• Excellent skills in analysis for high quality commercial solutions.
• Detail oriented, take ownership of work quality, and display an outstanding work ethic.
• Entrepreneurial skills
• Excellent negotiation skills.
• Strong planning and project management skills
• Excellent writing and presentation skills.
• Excellent knowledge of Kenya Airways product.
• Problem solving skills & anticipation (foresee and pro-actively)
• Work effectively in a team based environment.
• Ability and desire to meet required timelines.

Years Of Experience

(Minimum)

6 Years Working experience in commercial area with 2 years experience in pricing and revenue management.

go to method of application »

Job description

• Design, develop and implement health and safety strategy and procedures that promote provision of efficient healthcare services that ensures a healthy productive workforce and responds appropriately to aviation health issues.
• Support the Head of Medical and Occupational Health in developing and implementing the company health and safety strategy to enable achievement of set business Objectives.
• Ensure efficient provision of health care service so as to maintain a healthy workforce that can support the business.
• Delivery of health care services - preventive, curative and rehabilitative healthcare
• Liaise with Health providers/partners to ensure a comprehensive inpatient health service delivery and effective cost control (case management and outpatient cost control).
• Implement occupational health & safety programmes for proactive management of risks at the workplace and lead on implementation of issues emerging from departmental health and safety committees for a safe work environment.
• Work in close consultation and co-ordination with quality & safety division to ensure consistency of policy and practice on safety issues and to provide input as necessary on occupational safety issues.
• Ensure compliance to the Occupational health Act and regulations by DOHSS (Directorate of Health and safety).
• Implement occupational health & safety programmes for proactive management of risks at the workplace and lead on implementation of issues emerging from departmental health and safety committees for a safe work environment.
• To ensure compliance with statutory requirements, set standards and documentation and respond to emerging health trends for the professionals in the medical team.
• Liaise with regulatory bodies (KCAA, MPDB, and MOH) on all Medical and occupational Health matters to ensure compliance.

Requirements

• Bachelors in Medicine and Surgery (MBchB).
• Registration with KMPDB
• At least 5 years relevant experience with 2 years at supervisory level
• Emergency medical certifications in BLS (Basic Life Support), ACLS (Advanced Cardiac Life Support), ATLS- Advanced Trauma Life Support.
• Proficiency in ms Office
• Must have a working knowledge of CMS – clinical management system.
• Certificate in Health Management
• Knowledge in Occupational Health
• Knowledge in aviation medicine

go to method of application »

Job description

Job Purpose Statement

Screen Kenya airways Direct Online sales to detect & prevent fraudulent payments and fraudulent activities both internal and external in order to prevent financial loss to the company. Perform Daily sales reconciliation to see to it payment received is equal to ticket issued. Own and manager the credit card dispute resolution process with the card schemes

Principal Accountabilities (KEY Performance Areas)

Area

Accountability (Responsibility)

• Manual Fraud detection
• Analyse ticket reservations on possible fraudulent events to prevent revenue loss.
• Independently take operational action to prevent financial loss to KQ (cancel bookings, deny boarding etc) ;
• Interface with various internal departments and external suppliers such as CC Unit, airport handling staff, Security department
• White, Black and Grey list databases
• Build & maintain historical databases of fraudulent events as to support future screening activities to prevent recurrent.
• Maintain white list data bases for frequent and corporate customers who don’t require screening at the airport
• Maintain Blacklist of all reported commercial fraud and non commercial fraud data.
• Maintain grey list from other airline fraud units and financial institution as shared.
• Relationship
• Build relationship with different airline fraud units, financial institution, payment gateways etc.
• Collaborate with different airline fraud unit and financial institution which will aid in manual fraud screening
• Research
• Gather knowledge to keep abreast of new developments in financial fraud in order to identify developing trends and initiate appropriate action with least cost.
• Chargeback Management
• Engage in chargeback dispute process in good time and send any request for information to the acquiring bank and card schemes to prevent revenue leakage
• Identify any commercial chargeback and initiate corrective measure to avoid such e.g Cleary defined condition of courage and fare rule conditions
• Avoid double debit on all chargeback cases e.g refund and chargeback of the same transaction

Automated Fraud Prevention

Analyze structural patterns of fraudulent behaviour using automated fraud detection module and initiate alternative solutions to prevent any revenue leakages.
Conduct a periodic change of automated fraud detection business rules based on the market dynamic to present loss of revenues associated with fraud
Maintain the fraud threshold level before the industry standards to avoid fines from the card scheme.

Reports

Report both verbally and in writing on fraud to sales ration on all payment options. Report chargeback dispute success and failures on a weekly basis

Knowledge And Experience

Qualification

(Minimum)

• Bachelor degree in related field
• Proficiency in MS office, Internet, Database
• Fluent in written and spoken English
• Proficiency in the usage of airline passenger systems.
• Excellent analytical skills
• Excellent judgment skills

Additional Qualifications

(Technical)

Database management

Years of Experience

(Minimum)

3-5 years experience in the Aviation Industry as a fraud prevention analyst or related field.

go to method of application »

Job Description

The ideal candidate would be responsible for managing and continuously developing the Customer Experience across all touch-points while concurrently overseeing and promoting Kenya Airways brand, products and service.

Key Accountabilities/Responsibilities

• Build best in class passenger experience goals and roadmaps. Additionally, deliver a business-wide passenger experience journey that aligns to passenger value and needs.
• Ensure there is brand consistency throughout Kenya Airways.
• Define brand and customer service business objectives
• Work closely with the agency to develop and implement brand and advertising strategies for new and existing products and services.
• Manage brand assets and maintain brand quality standards
• Prepare and implement brand/advertising budgets as well as monitor to ensure expenditure is in line with the company business plan.
• Perform regular market research to gain brand data.
• Work with the leadership teams to define and launch Kenya Airways’ next generation product and service solutions
• Recruit, nurture and develop/retain quality team members.

KEY PERFORMANCE INDICATORS

• Brand attributes (perception, share of voice and brand health)
• Marketing campaign effectiveness

Knowledge, Skills, Experience

• Advertising and Media Training
• Minimum of 5 years experience in related Customer Experience and/or Brand Management roles with a Bachelor’s degree.
• A Master’s degree would be an advantage.
• Track record of driving and delivering multiple brand projects simultaneously with demonstrated organizational, planning and time management skills
• Excellent verbal and report presentation abilities.
• Strong relationship and negotiation skills with both internal and external partners.