Job Vacancies at Kwale Water & Sewerage Company Ltd

Duties and Responsibilities

• Develop and implement, policies, and operational plans aligned with the Company's strategic objectives.
• Lead and oversee revenue generation, customer billing, debt collection, and customer relationship management.
• Oversee customer registration, account management, and the maintenance of an accurate and up-to-date customer database.
• Oversee and ensure timely, accurate, and complete meter reading, billing, and revenue collection.
• Coordinate with the Technical Department to resolve meter faults, billing anomalies, and other service-related issues.
• Develop and implement strategies to improve revenue collection, reduce Non-Revenue Water (NRW), through commercial losses
• Promote high standards of customer service and ensure the timely resolution of customer complaints.
• Conduct customer satisfaction surveys and implement service improvement initiatives based on customer feedback.
• Develop and manage departmental budgets, annual work plans, and performance targets.
• Prepare and submit periodic commercial performance reports to the Managing Director
• Ensure compliance with Company policies, regulatory requirements, and the Water Services Regulatory Board (WASREB) standards, regarding Licence and Tariff implementation
• Monitor departmental performance and implement continuous improvement initiatives to enhance operational efficiency and service delivery.
• Perform any other duties as may be assigned by the Managing Director.

Requirements for Appointment

Qualifications

• Be a Kenyan Citizen
• Bachelor’s degree in Finance, Accounting, or any other Business-related field from a recognized institution
• Master’s Degree in Finance, Economics, Strategic Management, or any other business-related field will be an added advantage.
• Member of relevant professional body with good standing.
• 8 years’ relevant experience with a minimum of 3 years in a managerial or supervisory position, Preferable in water sector added advantage.
• Be able to demonstrate Data analytical skills
• Excellent communication skills
• Excellent planning and organizational skills
• Strong leadership and problem-solving skills
• Must fulfill requirements of chapter six of the Kenyan Constitution
• Shown outstanding capability in Business strategy.

Personal Qualities, Skills and Competencies

• Business analytical skills, attention to the detail.
• Proficiency in ICT with strong MS office
• Leadership and Managerial skills.
• Proficiency in MS office suite, and contemporary accounting systems and practices.
• Experience working the Enterprise Resource Planning (ERP) is preferred.
• Excellent interpersonal, communication and public relation skills.
• Strong risk analysis and risk management skills.
• A team player and change driver.
• Ability to uphold collective responsibility.
• High levels of integrity and ethical conduct.

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Duties and Responsibilities

• Implement strategies as guided by the company’s strategic plan
• Proactively develop and implement technical proposals and strategy for continuous growth and development of the water and wastewater network and delivery
• Oversees planning and coordination of development of quality infrastructure, maintenance of engineering installations (capacity works) and related works.
• Safeguard against Non-Revenue Water (NRW) through prompt repairs and maintenance.
• Ensures that water and wastewater services infrastructure is operated and maintained to the required technical and regulatory standards.
• Provides overall supervision of staff, contractors and consultants for all major works.
• Guarantees quality and safety of water supplied to consumers.
• Offers professional advice to management on the acquisition of capital assets and related issues.
• Facilitate timely initiation and completion of technical audits and implementation of corrective actions as may be necessary.
• Oversees preparation of departmental reports and budgets to facilitate decision
• Executes performance management and review of staff within the technical division through performance contracts, appraisals and reviews.
• Any other duties that maybe assigned by the Managing Director

Requirements for appointment

•  Be a Kenyan citizen
•  Bachelor’s degree in Civil/Mechanical /Water Engineering or related disciplines from a recognized institution.
•  Master’s Degree in the related field is an added advantage.
•  Registered Engineer/eligible for registration with EBK/IEK or equivalent professional body; in a good
•  Have at least eight (8) years' relevant experience, five (5) of which must have been in a Water utility

Personal Qualities, Skills and Competencies

• Understanding of/experience in technical dimensions related to Water Engineering technology
• Ability to leverage emerging technology including ICT, Engineering and other emerging innovations to improve operational efficiency, cost management and service
• Understanding laws, regulations and standards applicable to water harvesting, treatment and distribution and able to put in place sound compliance framework.
• Certified training in Operational Health and Safety (OHS) is preferred.
• Sound knowledge of standards for water quality, sanitation etc.
• Excellent interpersonal, communication, conflict resolution skills.
• Flexibility to work in a field-based setup
• Project management skills
• Water CAD, Arch CAD, and Auto CAD Knowledge.
• Proficient in MS office suite and Enterprise Resource Planning (ERP)
• High level of integrity and ethical conduct

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Duties and Responsibilities

Assist in Regulatory Compliance:

• Keep abreast of local, state, and national environmental, social, health, and safety regulations.
• Support the ESHS Officer in ensuring compliance with all relevant laws and regulations.

Documentation and Reporting:

• Maintain accurate records and documentation related to ESHS activities.
• Assist in preparing reports and presentations for internal and external stakeholders.

Environment Health & Safety Training and Awareness:

• Assist in organizing and conducting training sessions for employees on safety and environmental practices.
• Conduct Safety Awareness Talks to employees ranging from use of PPEs to operation of the water treatment plants,
• Promote awareness of ESHS policies and guidelines throughout the organization.

Health and Safety Incident Response:

• Participate in the development and implementation of emergency response and incident management procedures.
• Assist in investigating and documenting incidents, accidents, or near-miss events.

Environmental Management:

• Support in the development and execution of environmental programs, including waste management and pollution control.
• Monitor and report on environmental performance metrics.

Social Responsibility:

• Assist in managing community and stakeholder relations related to ESHS matters.
• Engage in corporate social responsibility (CSR) initiatives when applicable.

GIS Data Collection

• Work with GIS Expert to collect and collate all digital data for the company,
• Use of the Kobo Collect Tool to update ongoing project to ensure remote supervision by the World Bank
• Any other duties that may be assigned by the supervisor from time to time.

Requirements for Appointment

• Be a Kenyan Citizen
• Bachelor's degree in a relevant field such as environmental science, occupational health and safety, or a related discipline.
• Knowledge of environmental, social, health, and safety regulations and best practices.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to maintain accurate records and documentation.
• Good organizational and multitasking abilities.
• Have at least three (3) years' experience in ESHS programs and experience in Doner funded projects.
• Knowledge of relevant software tools for data analysis and reporting.
• Ability to work as part of a team and independently when required.
• Registration as Associate Member to the National Environment Management Authority and the Environment Institute of Kenya is an added advantage,
• Commitment to promoting a culture of safety and sustainability within the organization.

Personal Qualities, Skills and Competencies

• Integrity and professionalism.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving skills.
• Strong planning and organizational skills.
• Attention to detail.
• Ability to work under pressure and meet deadlines.
• Team player with a high level of initiative.
• High ethical standards and accountability.

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Duties and Responsibilities

• Coordinate and supervise the day-to-day operations and administration of assigned field station.
• Ensure continuous, equitable, and efficient water supply and distribution within the assigned area.
• Supervise the maintenance and repair of water distribution networks.
• Monitor water production, distribution, pressure management, and water quality to ensure compliance with established standards.
• Oversee customer service operations, including customer registration, meter connections and disconnections, complaint resolution, and public relations.
• Ensure accurate customer billing, revenue collection, debt collection and achievement of revenue targets.
• Monitor Non-Revenue Water (NRW) reduction initiatives within the assigned station.
• Coordinate timely requisition and proper utilization of pipes, fittings, meters, chemicals, and other operational materials/tools.
• Prepare and submit daily, monthly, quarterly, and annual operational and commercial reports to the Commercial Manager
• Supervise station staff, monitor performance, identify training needs, and promote a culture of teamwork, accountability, and excellent customer service.
• Ensure compliance with occupational safety and health requirements, environmental standards, Company policies, and the KWAWASCO service charter.
• Perform any other duties as may be assigned by the Commercial Manager.

Requirements for Appointment

Qualifications

• Be a Kenyan citizen.
• Hold a minimum Diploma in Water Engineering or related field from a recognized institution.
• A Bachelor's Degree in Water Engineering, or a related field will be an added advantage.
• Have at least three (3) years' relevant work experience in a Water Utility
• Be proficient in Microsoft Office applications, particularly MS Word and MS Excel.
• Demonstrate good leadership, communication, interpersonal, and problem-solving skills.
• Have knowledge of water distribution systems, customer service, and revenue management.
• Demonstrate integrity, initiative, and the ability to work under minimum supervision.

Personal Qualities, Skills and Competencies

• High integrity and professionalism.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Planning, organizational, and report-writing skills.
• Analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Team player with a high sense of accountability