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  • Posted: Feb 17, 2020
    Deadline: Not specified
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    At Moko Furniture, we serve Africa’s rising class as they create homes that reflect their aspirations and desires. By developing original products and serving our customers in novel ways, we deliver unmatched value and a superior experience.
    Read more about this company

     

    Credit Officer

    WHAT YOU’LL DO

    We’re looking to add an analytical Credit Control Officer to our Customer Engagement team who will be responsible for overseeing the collection of customer accounts while maintaining a good customer experience and loyalty. You’ll be an excellent communicator with strong negotiating skills, able to stand your ground but still maintain friendly interactions with our customers. The credit function plays a vital role in the B2B department to ensure that Moko maintains steady and healthy cashflows and you’ll take pride in keeping everyone’s accounts in order – making sure you stay on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.

    THE ROLE IN BRIEF

    Credit policy management

    • Enforce credit policy, ensuring orders are placed in accordance with the credit rules and credit limits
    • Manage customers’ payment schedules and ensure that customers adhere to credit limits
    • Review customers’ credit applications and references to ensure creditworthiness
    • Set customers’ credit limits and support the Customer Engagement Team in negotiating repayment plans when necessary
    •  Asses company business risk considering a dynamic regulatory environment and keep the management well informed and advised

    Customer support and issues resolution

    • Ensure timely and effective resolution to customers’ credit terms and reconciliation issues and maintain long-term relationships with them
    • Resolve all issues raised internally and externally around outstanding invoices
    • Provide account information to internal departments i.e. Finance & Admin, Operations & Logistics and Customer Engagement regularly and as requested
    • Keep customers updated on their account balances by issuing monthly statements

    Debt Collection and recovery

    • Conduct regular follow-ups on overdue payments via telephone, emails, and visits
    • Manage the timely and effective collection of all debts and ensure customers’ payment are consistently  on-time
    • Manage receipting, allocation, and reconciliation of customers’ accounts as payments are received
    • Generate weekly Aging Receivables Reports and flag problematic cases to the management for intervention
    •  When necessary, advise the management on when debts are liable to the intervention of third-party collection agencies

    CAREER GROWTH + COMPENSATION

    Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

    ARE YOU OUR DREAM CANDIDATE?

    • Preference for 3 years’ experience in credit control and debt collection role
    • You have a good understanding of the end to end Accounts Receivables and Credit Control processes
    • You have strong interpersonal skills and the ability to build relationships with internal and external stakeholders 
    • You are highly organized with outstanding time management skills and the ability to prioritize a demanding workload
    • You have strong analytical skills with the ability to analyze data and make data-backed decisions
    • You are tenacious, able to hold your ground and do not shy away from difficult conversations
    • You have working experience of Excel and Accounting packages and you are proficient at QuickBooks

    go to method of application »

    Retail Operations Officer

    WHAT YOU’LL DO

    Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Retail Operations Officer aka Operations Ninja who will be responsible for running Moko's day-to-day logistical operations and demand planning. You'll put into use your relationship building skills to establish relationships and manage partners and service providers alike, as we expand our reach. Finally, you'll be an excellent people manager, who can motivate and grow the team.

    Demand Planning

    • Ensure we fulfill our customers’ orders (aka dreams) by coordinating with the production team to ensure that inventory and production is aligned with sales trend
    • Implement set initiatives to achieve infinity-ready delivery and order fulfillment
    • Address demand-related issues in a timely and effective manner
    • Propose and implement solutions to improve demand planning accuracy

    Lead, inspire and continuously improve your team

    • Lead & inspire the delivery team to complete their day-to-day tasks and achieve their set KPIs. Some of the rhythms you will use to do this include:
    • Help your team make daily and weekly checklists to plan their time effectively
    • Run team meetings with the broader delivery team
    • Join the team in the ‘front line’ e.g. going on deliveries
    • With support from your supervisor, identify and implement systems and processes to improve the productivity of the team (e.g. review + bonus systems)Contribute to the success of the broader retail team and the company in general through collaboration with colleagues

    Continuous improvement

    • Foster cross-team collaboration and act as a bridge so that relevant information is communicated across all teams: retail, customer care, operations, and manufacturing 
    • Work with your team and your supervisor to identify opportunities to continuously improve the delivery and payment reconciliation process
    • Continuously identify areas of improvements and recommend action plans to ensure we keep delivering the biggest smiles to our customers

     

    CAREER GROWTH + COMPENSATION

     

    Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

     

    ARE YOU OUR DREAM CANDIDATE?

    • You are an analytical thinker and problem solver with the ability to make decisions based on data
    • You are an exceptional project manager who pays extra attention to details when developing and executing a plan 
    • You have strong process management skills with the ability to execute work plans with limited to no supervision 
    • You have the ability to develop and implement continuous improvements to the operational systems and processes that you manage
    • You collaborate well with colleagues, achieving positive reviews from peers, supervisors, and direct reports
    • You have strong leadership skills, with the ability to relate well with direct reports, customers, and colleagues.
    • Candidates with at least 2 years’ experience supervising a team preferable 

    Method of Application

    Interested and qualified? Go to Moko Furniture on docs.google.com to apply

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