Job Vacancies at Villa Rosa Kempinski

Under the guidance of the Front Office Manager/Assistant Front Office Manager assess, evaluate and ensure that long-term and short-term goals of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.

Direct and manage Front Office in absence of the Front Office Manager/Assistant Front Office Manager, Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved, Financial Policies and Procedures are strictly followed.

Responsibilities

• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establish accountability for guests departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy.  Follow up and resolve
• related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects guestrooms on a daily basis.
• Co-ordinates/Assists security personnel in all related matters.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

The incumbent will report to the Laundry Supervisor. He or she will supervise the efficient and economical process of all guests and in-house/outside laundry or dry cleaning requirements. Ensure laundry & terry are cleaned, folded and stored in time and according to standard and linen & terry par stocks are well maintained.

Responsibilities

• Operate laundry machinery such as washers, driers and ironers.
• Load articles into machinery and ensure correct cleaning agents & detergents.
• Sort dried articles according to type e.g. separate white cloth and colorful cloth.
• Fold, hang and place linen and terry in appropriate storage area.
• Sort/segregate and fold all items that need to be sorted/folded ensuring quality standards.
• Maintain the daily production report and submit to Supervisor at every end of the day.
• Clean the lint trap compartment of the Dryer Machine before starting the operation and as often as required.
• Ensure the cleanliness of the assigned machinery and equipment all the time.  Report to supervisor any unusual function of the equipment.
• Ensure cleanliness of entire laundry area all the time.
• Sort torn and stained articles for reporting purposes.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Report for duty punctually wearing the correct uniform and name tag at all times.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.