Jobs at Absa Bank Limited

Job Summary

1. Delivering of exceptional business performance through working as part of a team, which undertakes a wide range of processing and servicing activities.
2. Working closely with the team manager to influence consistent achievement of agreed service level standards. 
3. Adhere to the standards set under Payments rules as per the current procedures and processes for documents examination.
4. Manage the document examination processes, ensuring that all documents are accurately and timely examined.
5. Ensure documents are handled as per bank procedures.
6. Provide leadership to the back office and customer facing team members
7. championing a strong culture of performance development.
8. Sign off all document examined up to approved delegated limit or foreign currency equivalent, or as may be allocated from time to time for all Payments transactions.
9. Team Leadership.

Job Description

Key accountabilities:

Accountability:  Business activities: 50%

1. Operational and Service.
2. Ensuring that processing of all instructions received is in accordance with set procedures.
3. Ensure that all system related issues are escalated and resolved in a timely manner.
4. Action all customer recall requests, queries and complaints received in accordance with procedures.
5. Checking, verifying and authorizing all processed inbound payments, Pesalink transactions and manual entries on various systems.
6. Receiving and allocating work, and monitoring workflow within the team and ensure adherence to service level agreements (SLA).
7. Reconcile work delivery schedules against batches/ items in registers to check for accuracy, validity and not posted/unauthorized payments.
8. Inspire and communicate to staff on the bank’s key objectives, goals and policies.
9. Achieve individual operational performance targets and drive the achievement of team targets.
10. Achieve individual customer service targets (both internal and external) and enable the achievement of team targets by ensuring that team members work within relevant service level agreements.
11. Clear understanding of the team performance objectives – service level agreements and customer service targets.
12. Accurately record and update all data processed and ensure daily submission of MI accurately in order to reflect status of workload.
13. Report issues and concerns as soon as possible to seniors/ team managers /Team Managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage.

Accountability:  People activities: 20%

1. Promote teamwork at Payments.
2. Provide ways and means of challenging the way we have always done our things. Challenge the status quo. Support an empowering climate within the team. Share knowledge, experience, best practice and provision of constructive feedback as required and when necessary.
3. Support and adopt the implementation of change initiatives.
4. Participate in local events to support local needs, develop individual and team skills and raise Absa Bank Kenya profile in the local community.

Accountability:  Operational risk and rigour: 30%

1. Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
2. Understand own role in the end-to-end processes, including applicable risks and controls.
3. Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
4. Report all risk events / incidents / issues using the defined process for my business area and proactively look for ways to improve the control environment by considering what could go wrong in the processes undertaken and how errors could be prevented help to understand why these happened and how to prevent them in future.
5. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal bank Policies and Standards. Understand and manage risks and risk events (incidents) relevant to the role.
6. Support Audits, and other reviews being carried out in the Centre and Support in timely closure of any issues picked during the reviews.
7. Carry out duties in alignment with the Bank controls processes and procedure manual.
8. Sound understanding of payment systems.
9. In-depth knowledge of operational risk and rigour requirements and standards applicable to the relevant processes and procedures.
10. A working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
11. Comply with Operational risk and rigour in respect to protecting our people, customers, assets and the organization.
12. Carry out snap-checks in a timely manner.

Education

1. Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

Delivering exceptional business performance through working as part of a team, which undertakes a wide range of Trade Finance processing and servicing activities.

Job Description

Key accountabilities:

Business execution and performance (50%)

1. Transactional processes:
2. Vetting, processing and verifying import and export Guarantees as per delegated matrix through the bank approved applications.
3. Review of all closed trade transactions to confirm all is in place before filing is done.
4. Performing sanctions screening and AML checks as per sanctions policy.
5. Query and complaint resolution within policy specified timelines.
6. Ensure all customer instructions are logged on the workflow tool and actioned as per SLA.
7. Ensure all requests are properly authorized, signatures verified and they meet the International trade rules before processing.
8. Ensure revenue is collected as per current/approved tariff Ensure all errors are captured and resolved within the SLA.
9. Ensure daily reconciliation of liability accounts is done.
10. Managing the reporting needs as required to all stakeholders including Finance, FI teams Daily action on relevant product reports.
11. Daily action on the Swifts, memos, Failed Payments and NOSTRO reports.
12. Updating and follow up on any adverse incidences raised on systems or transactions until resolution.
13. Timely management of UAT testing as required.
14. Ensure Franking of Trade documents as required.

Innovation and Change (10%)

1. Support and adopt the implementation of change initiatives.
2. Share knowledge, experience, best practice, and provision of constructive feedback as required and when necessary.
3. Support ideation on improvements and solutions based on knowledge of the trade value chain.

Controls (15%)

1. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards.
2. Understand and manage risks and risk events (incidents) relevant to the role.
3. Ensure adherence to the Group IT security policy and controls in accessing the system.
4. Comply with Operational risk and rigour in respect to protecting our people, customers, assets and the organization.
5. Carry out snap-checks allocated in a timely manner.
6. Ensure adherence to the delegated matrix.
7. Timely update and verification of daily activities to ensure correct MI is reporting on the department’s productivity levels.
8. Escalation of risk issues in a timely manner and logging on ORMS.
9. Ensure handover processes are adhered to before proceeding on leave: update of the key register, handover certificate in place.
10. Services (20%)
11. Provide a high quality of service to all clients within agreed SLAs.
12. Ensure high quality of communication to internal and external clients, both verbal and written.
13. Ensure that all compliments and complaints are logged on the required system.
14. Take ownership when dealing with queries or requests, offer suggestions and conclude constructively by investigating and resolving whilst protecting the banks reputation.

Individual Development (5%)

1. Set personal management (PM) objectives in line with the bank strategy and personal aspirations.
2. Pursue self-development to increase personal effectiveness, acknowledge strengths and areas for development.
3. Obtain constant feedback on Personal Development from your line manager and other team leaders.
4. Ensure all leave is captured on the relevant system/application.

Education

1. Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

To deliver human resources administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Job Title: Resource Coordinator

Overall Job purpose: 

To ensure effective people management within the RBB/LGT through focused resource planning, selection and recruitment, performance development and succession planning, staff movement, organization design, employee relations, and relationship management, recognition, and employee separation in line with RBB strategy

Key Accountabilities

People Development   -        25%

1. Pro-actively educate and advise Sales Managers to ensure they are technically developed and coached in all aspects of resource management.
2. Build effective relationships, influence, and motivate the Senior Direct Sales Managers to ensure their wholehearted commitment to effective resource management.
3. Share Best Practice via the Business partner

Resource Management -50%

1. Collate the monthly LGT manpower plan against the strategic manpower plan; ensuring it is updated on a regular basis to reflect current and future requirements against business needs.
2. Collate attendance information as supplied by sales managers monthly and complete absence trend analysis for the Direct Sales business unit.  Such analysis would include all types of leave, absence due to training days, suspension, and all other types of absence.  Provide feedback to sales managers, and the LGT Leadership when required.
3. Ensure that data is available and regularly updated on resource movements (joiners, leavers, and temporary contracts).
4. In liaison with the HR Advisor, ensure all new recruits are taken through induction training.
5. Act as local expert on resource trends and business requirements for LGT to ensure that resource plans reflect local conditions.
6. Work with the HR Advisor, LGT on the development of resource tools with which to manage headcount, absence, training, and development initiatives.
7. Ensure the production of rosters, on a predetermined basis, allocating resource against business needs and liaising with Sales Managers and Area Managers as necessary to manage unplanned absence with minimal disruption.

Co-ordinating Requirements - 15%

1. Ensure that LGT staff database remains updated on all prescribed fields
2. Co-ordinate the distribution of internal communications
3. Co-ordinate LGT events as and when scheduled against prescribed budget.
4. Co-ordinate corporate wear orders and feed into central procurement point for processing.
5. Liaise with the HR Advisor on resourcing requirements and support recruitment activity as required.
6. Liaise with the HR Advisor on medical benefits administration and co-ordinate issue of AAR medical cards.

Teamwork   - 10%      

1. Work together with Head of DST, Area and Sales Managers, and the LGT Support team to deliver performance.
2. Work closely with other Retail Resource Co-ordinators (including via the Performance Consultant/ L&D Manager) to share best practice and improve resource management effectiveness.

Preferred Experience

1. Resource management
2. Commercial awareness
3. Communication
4. Team working
5. People Management
6. Numerical and Analytical
7. PC Literate
8. Attention to detail
9. Relationship management
10. Performance management

Knowledge and Skills

1. Detailed knowledge of Resource Management, rostering tools and practices.
2. Detailed knowledge of Performance Development Process
3. Detailed knowledge of Learning and Development training resource available
4. Detailed knowledge of recruitment practices and lead times
5. Sound knowledge of Absa Africa people policies and procedures.
6. Knowledge of external agency arrangement.
7. Understanding of cost center budgeting, monitoring, and reporting.
8. Knowledge of local manpower conditions.
9. A minimum of 3 years successful retail business experience gained internally or externally.
10. Previous experience within a Resource Management function including the achievement of the optimal mix for staff costs and numbers.
11. Experience on training needs analysis and delivery
12. Experience in the application of Performance Development tools
13. Proven track record of applying data collection and information gathering techniques to establish future business trends and inform decision-making.
14. Previous experience of recruitment and assessment techniques

Education

1. Further Education and Training Certificate (FETC): Human and Social Studies (Required)