Jobs at Accor

Job Description
We are looking to grow our team and engage a highly motivated and passionate Hygiene Supervisor who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.
Reporting to the Executive Chef, the Hygiene Supervisor will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels

• To ensure the effectiveness of the HACCP food safety system and practices by consolidating food safety data, customer complaints, etc. and communicate the same to management and concerned HOD’s
• In accordance with business needs, food division support and permanent control, the Hygiene Supervisor will lead and implement a bi-monthly self-audit in accordance with the HACCP standards for best practice implementation
• The Hygiene Supervisor will be responsible for the hygiene implementation best practice and corrective action.
• Ensuring the best practice through team training and permanent fundamental awareness through spot check and team support and guidance.
• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of record documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standard Plans and schedules work of his section and personnel taking into consideration such things as workloads and events orders.
• Responsible for both hotel and catering division.
• Coordinate with various department heads and provide necessary support on hygiene related issues across the organization
• Assist in the implementation of corrective actions, and ensure verification and closure of all findings related to inspections, audits and microbiological sampling results
• Conduct training for food handlers in conjunction with departmental heads / process owners and improve overall competence of food handlers

Qualifications

• Diploma/Bachelors of Food Science or related studies
• 2 years’ work experience in a similar capacity in the Hospitality Industry-Food production manufacture
• HACCP & Food Safety certifications
• Responsible self-starter, capable of handling multi-faceted projects
• Proactive problem solver
• Able to communicate effectively with all levels of team members
• Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards
• Innovator

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Job Description

• We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.
• First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities
Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications
Qualifications

• Proficient in the English Language (verbal & written), second language is an asset
• Previous experience and knowledge of Property Manager is an asset
• Required knowledge of Windows' Office Suite
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Able to stand for long periods, at least 8 hours per shift