Jobs at Caritas MFB

JOB PURPOSE

Responsible for administration across the full employee life-cycle including support with the recruitment process, manage and maintain employee data and general correspondences.

KEY RESPONSIBILITIES

• Serve as the employees first point of contact for advice, guidance on HR related matters, and responding to employee queries and requests
• Assist in compliance to Legal/Statutory and HR policies and guidelines within agreed standards and legislation
• Carry out HR transactional processes and procedures in recruitment, employee orientation and induction, payroll administration, leave administration, and employee relations to ensure efficiency and effectiveness
• Post all the job advert on relevant platforms, download all Cvs and provide the first long list of applicants to the manager.
• To ensure a smooth process of induction through preparation of induction file, filling of all necessary bio-data documents, staff sitting space, equipments and all other tools are ready.
• To ensure that all staff have been registered on the biometric system.
• Generation of staff attendance reports from the system and share with managers for relevant action to be taken.
• Track confirmations and contract renewal and share with HR manager
• Ensure up to date and accurate HR related data in all staff files
• Administration of staff benefits including the medical scheme and pension through reviewing invoices.
• Assist the HR manager to attend to minor staff grievances and disputes
• Coordinate staff training logistics, motivation and welfare activities
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A bachelor’s degree in human resource management or a degree from any other discipline.
• Higher Diploma in Human Resources Management
• Member of IHRM
• CHRP will be an added advantage
• 3 years’ work experience in a bank will be added advantage.
• Possess a high degree of emotional intelligence and interpersonal skills
• Be adept at problem solving, including being able to identify issues and resolve programs in a timely manner.
• A person of high level of confidentiality and integrity
• People management Skills
• Attention to details
• Conscious of data accuracy and completeness
   

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JOB PURPOSE

To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis

KEY RESPONSIBILITIES

• Keep tracking outstanding debts.
• Plan course of action to recover owed money.
• Locate and contact debtors through structured field visits.
• Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
• Handle customers' questions or complaints.
• Identify gaps in the system and recommend solutions.
• Build trust with debtors.
• Update account status and database regularly.
• Comply with requirements when legal action is unavoidable.
• Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage.
• 2 years’ work experience in a bank as a debt collector will be added advantage.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements
• Good knowledge of MS Office and databases
• Good negotiation and persuasion skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills.
• High integrity.

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JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

• Receiving customers at the branch and attending to enquiries
• Receiving customers emails and phone calls and providing prompt feedback
• Engage customers with inactive accounts to activate them
• Assist customers in the account opening procedures
• Conduct KYC and AML verify customers’ credentials and information shared
• Report any fraudulent or questionable potential customers
• Share the bank product flyer and introduce the features to the customer for future follow up.
• Cross sell bank products to existing customers to increase product usage level
• Processing of deposit and withdrawal transactions
• Efficient execution client’s instructions and follow up
• Provide service feedback form to the customers
• Ensure the banking is well stocked with promo material and necessary stationery
• Authenticate all outward cheques and post in the system
• Cash management by tracking the level of cash in your till and the demand levels
• Keep the cash tills secure
• Management of turnaround time on customer queries
• Queue management in the banking hall
• Ensure the customer experience is commendable at all times.
• Monitor the ambience and cleanliness of the banking hall through the day
• Facilitate applications of ATMs and mobile banking services
• Coordinate the postage of parcels from branch to designated recipients and back
• Coordinate the branch meeting logistics
• Responsible for basic office supplies such as stationery, water etc
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
• Professional banking qualifications will be added advantage.
• 2 years’ work experience in a bank will be added advantage.
• Excellent customer service skills
• Able to multitask.
• A fast learner
• Good communication and interpersonal skills
• Good marketing and People management skills
• Must be self-driven; possess excellent administrative, communication and interpersonal
• skills, strong organization, and negotiation skills.