Jobs at CDL Human Resource

The Role:

• We are seeking an experienced and hands-on finance professional to support the leadership and execution of the Finance & Accounting function, ensuring strong financial reporting, controls, compliance and effective business support.

Duties:

• Support accurate and timely financial reporting and accounting operations
• Strengthen financial controls, reconciliations and compliance
• Support budgeting, forecasting and performance analysis
• Review financial information and provide actionable business insights
• Support effective financial governance and documentation
• Partner with operational teams on financial and business requirements
• Support process improvement and greater efficiency within finance
• Guide and support the Finance & Accounting team in day-to-day execution

Requirements

Key Requirements:

• Bachelor's degree in Finance, Accounting, Commerce, or a related discipline.
• Professional accounting qualification such as CPA or ACCA.
• Strong hands-on financial management, reporting, and budgeting experience.
• Experience within FMCG, manufacturing, or a similar complex operating environment is an advantage.
• Demonstrated experience supervising or leading teams

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Role Overview:

• As the Pharmaceutical Technologist, you are expected to professionally operate the pharmacy in accordance with best pharmaceutical practices, internal Standard Operating Procedures (SOPs), and quality standards, while delivering excellent patient care, ensuring inventory accuracy, and upholding the organization’s brand and commercial objectives.

Key Responsibilities:

Pharmacy Operations & Compliance

• Run the pharmacy professionally in line with approved SOPs, regulatory requirements, and quality standards.
• Verify the quality, quantity, and integrity of all pharmaceutical products delivered.
• Ensure all required pharmacy records and licenses are accurate, complete, and up to date, including:
• DDA (Dangerous Drugs Act) registers
• Hygrometer and temperature monitoring charts
• Any other statutory or internal documentation
• Enforce FEFO (First-Expiry-First-Out) principles during storage, dispensing, and billing.
• Represent the organization’s brand professionally at all times, including wearing approved branded attire.
• Adhere to infection prevention and control standards and protocols to maintain a clean and safe workspace.

Inventory & HMIS Management

• Maintain 100% accuracy of inventory records within the HMIS.
• Ensure all sales are correctly and fully billed through the HMIS system.
• Monitor stock levels to ensure the right products are always available on the shelf.
• Place supplemental orders in a timely manner to mitigate routine supply shortages.
• Consistently capture and record missed sales within the provided channels for analysis and follow-up.

Sales, Cash Handling & Pricing

• Apply responsible and approved price discounting in line with company policy.
• Ensure all cash sales are deposited promptly after each shift or as per company policy.
• Ensure revenue amounts reported in the sales report tally with the paybill report at the end of every shift.
• Safeguard pharmacy assets and ensure transparency in all financial transactions.

Patient Care & Experience

• Provide clear, accurate, and patient-friendly instructions on medication use as per our Standard Operating Procedure.
• Accurately dispense prescription medications in accordance with physician orders after conducting appropriate patient history assessments through the HMIS.
• Deliver preventive healthcare advice and counseling where appropriate.
• Ensure an excellent patient experience by:
• Keeping patient waiting times to a minimum
• Engaging patients courteously, respectfully, and professionally
• Responding promptly to patient needs and concerns
• Wearing provided branded company lab coats and name tags for easy identification by patients

Communication, Feedback & Reporting

• Deliver timely, accurate, and actionable feedback to headquarters (HQ) every week on matters related to procurement, inventory and pricing.
• Report relevant operational and market insights, including:
• Collaboration with clinical staff
• Competitive activity
• Seasonal trends affecting demand
• Any factors impacting commercial or clinical performance
• Actively contribute to continuous improvement of pharmacy operations and service delivery.

Qualifications & Requirements:

• Education: Diploma in Pharmaceutical Technology from a recognized and accredited institution. A Bachelor’s degree in Pharmacy or Pharmaceutical Sciences is an added advantage.
• Certification: Must hold a valid and current license issued by the Pharmacy and Poisons Board (PPB) of Kenya, with no history of disciplinary action or suspension.
• Experience: Minimum of 2 years of hands-on experience in a busy retail, clinic-based, or hospital pharmacy setting. Experience working with an HMIS is strongly preferred.
• Technical Skills: Proficiency in computer-based pharmacy management and billing systems is an added advantage. Working knowledge of Google Sheets or Microsoft Excel is required for inventory tracking and reporting. Familiarity with digital health tools is an added advantage.

Soft Skills:

• Uncompromising integrity and honesty, particularly in cash handling, inventory management, and patient interactions.
• Strong attention to detail, particularly in dispensing accuracy, documentation, and stock reconciliation.
• Ability to work independently and take ownership of pharmacy operations with minimal supervision.
• Excellent communication and interpersonal skills, with a patient-first attitude and the ability to explain medical information clearly and empathetically.
• Adaptability and composure under pressure, with the ability to manage high patient volumes while maintaining quality and professionalism.
   

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 Role Purpose

• The Head of Business Development & Growth will lead the company’s growth strategy across Marketing, Revenue & Data, and Business Development. The role oversees the full sales and revenue funnel, from lead generation and conversion to revenue growth, strategic partnerships, client retention, and property portfolio expansion.

Key Responsibilities

Growth Strategy & Planning

• Develop annual and quarterly growth plans aligned with company priorities and budgets.
• Set and monitor targets for revenue, occupancy, leads, conversions, partnerships, and portfolio growth.
• Oversee the sales funnel from lead generation through conversion and retention.
• Review performance, identify gaps, and present forecasts and recommendations to the CEO.

 Marketing & Customer Acquisition

• Lead brand visibility, lead generation, and customer acquisition strategies.
• Oversee SEO implementation and marketing campaigns.
• Ensure marketing activities support bookings, occupancy, client acquisition, and portfolio growth.
• Monitor campaign performance, lead conversion rates, and customer acquisition costs.

Revenue & Commercial Performance

• Set and monitor revenue, occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and distribution channel targets.
• Ensure pricing strategies respond to demand, seasonality, and market conditions.
• Review revenue forecasts, booking trends, promotions, and portfolio performance.
• Develop recovery plans for underperforming units and improve portfolio returns.

Business Development, Strategic Partnerships & Market Expansion

• Build relationships with corporates, NGOs, relocation agencies, property agents, landlords, developers, and other strategic partners.
• Develop strategies to acquire viable properties, new clients, additional units, and commercial partnerships.
• Identify opportunities to expand into new locations, property segments, and customer markets.
• Lead strategic pitches, negotiations, and high-value commercial engagements.
• Set and monitor targets for leads, partnerships, signed agreements, and portfolio growth.

Client Retention & Revenue Expansion

• Develop strategies to increase client retention, repeat bookings, referrals, renewals, and additional revenue.
• Use client feedback and lost opportunities to improve the company’s offering.
• Align the growth functions around shared targets and priorities.
• Resolve cross-departmental challenges and escalate significant commercial risks to the CEO.

 Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Sales, Commerce, Hospitality, Real Estate, or a related field.
• At least 8 years of overall professional experience, including 3–4 years working within a marketing agency 
• Demonstrated leadership experience in business development, commercial growth, sales, marketing, revenue management, or related functions.
• Strong capabilities in business development, strategic partnerships, commercial growth, and translating marketing and commercial strategies into measurable business results.
• Proven ability to manage sales pipelines, interpret performance data, develop practical growth plans, and drive revenue growth.
• Experience in hospitality, property management, real estate, or serviced apartments is an advantage.
• Proven ability to negotiate, influence stakeholders, and secure high-value commercial agreements.

Core Competencies

• Strategic thinking and business planning
• Commercial judgement and revenue growth
• Sales funnel and pipeline management
• Data analysis, forecasting, and performance reporting
• Marketing strategy and customer acquisition
• Leadership and cross-functional team management
• Business development and strategic partnership building
• Negotiation and stakeholder management
• Client relationship management and retention
• Problem-solving and data-driven decision-making

FEMALES ARE ENCOURAGED TO APPLY