Jobs at Equity Bank Kenya

• The Benefits Realization Analyst will support the EPMO in ensuring that Equity Group’s transformational projects deliver measurable financial and strategic value. This entry-level role is ideal for a candidate with a finance background and exposure to project management who is eager to learn, execute, and deliver impact. Reporting to the Benefits Realization Manager, the analyst will provide hands-on support in tracking, analyzing, and reporting benefits while building their skills in benefits management frameworks.

Key Deliverables

• Benefits Tracking & Analysis
• Collect, validate, and maintain data on financial and non-financial benefits across projects.
• Work closely with Finance to reconcile benefits against business cases and actual performance.
• Support the Benefits Realization Manager in preparing regular benefits dashboards and reports.
• Business Case Support
• Assist project teams in quantifying and documenting expected benefits during business case development.
• Provide financial analysis (cost-benefit, ROI, payback) to support project investment decisions
• Process & Framework Execution
• Apply the benefits realization framework and tools under the guidance of the Benefits Realization Manager.
• Support governance processes by ensuring timely updates of the benefits register.
• Participate in project reviews and benefits validation sessions.
• Ensure alignment between business case assumptions and ongoing tracking mechanisms.
• Stakeholder Engagement
• Work with Project Managers, Finance teams, and business owners to capture accurate benefits data.
• Present analysis and insights clearly to both technical and non-technical stakeholders.
• Build trust through reliability, responsiveness, and accuracy in deliverables.
• Learning & Growth
• Proactively learn benefits management practices, EPMO processes, and project management approaches.
• Seek feedback, take ownership of tasks, and continuously improve execution.
• Demonstrate a “can-do” attitude, resilience, and commitment to delivering value.

Qualifications

Key Deliverables

• Benefits Tracking & Analysis
• Collect, validate, and maintain data on financial and non-financial benefits across projects.
• Work closely with Finance to reconcile benefits against business cases and actual performance.
• Support the Benefits Realization Manager in preparing regular benefits dashboards and reports.
• Business Case Support
• Assist project teams in quantifying and documenting expected benefits during business case development.
• Provide financial analysis (cost-benefit, ROI, payback) to support project investment decisions

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• This role is responsible for the day-to-day back-office management of Digital Financial Services (DFS) agents and merchants, ensuring smooth and efficient operations. It encompasses developing and implementing standardized procedures, managing second-level escalations related to customer complaints and system outages, and maintaining accurate records for retail trade partners.
• Essentially, this role acts as a critical link between the field operations, technology, and customer service teams, ensuring a seamless experience for DFS agents, merchants and end-users.

Key Responsibilities

• Implement daily routines for back-office administration of the agents/ merchants support
• Develop process and procedures to ensure efficient management of agents/ merchant’s operations
• Manage second level escalations team on issues related to Customer complaints, emerging issues on the product & services and major system outages for follow-through and feedback to all relevant teams.
• Track and maintain records for applications and other documents for retail trade partners.
• Develop SLAs with shared services sections and ensure adherence to the set standards
• Propose and implement changes to processes and procedures for DFS operations.
• Coordinate training for DFS to retail & business partners.
• Provide management updates on all customer, agents and merchants issues affecting the product/platform with action plans on the resolution.
• Liaison between different partners and parties in the resolution of all customers, agents and merchants facing issues.
• Provide effective management of all escalated issues
• Publish monthly assessment reports on all issues that affect the product, customer supporting team and the customer.
• Manage customer support systems ensuring they operate optimally.
• Drive common understanding of process initiatives across Operations through awareness & communication methodology. 

Qualifications

• A Degree
• Post-graduate will be an added advantage
• Previous Work experience in a similar role for more than 3 years
• Strong interpersonal, excellent communication and organizational skills.

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Job Summary: 

• The Technical Sales Manager is responsible for driving sales growth through the effective management of the technical sales team. This role requires a blend of technical expertise and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities: 

• Sales Strategy Development: 
• Develop and implement effective sales strategies to achieve company goals and increase market share. 
• Team Leadership: 
• Manage, mentor, and train the technical sales team, ensuring they are equipped with the necessary tools and knowledge to succeed. 
• Customer Engagement: 
• Engage with key customers to understand their technical requirements, provide product demonstrations, and deliver tailored solutions. 
• Technical Expertise: 
• Provide technical support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 
• Market Analysis: 
• Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 
• Collaboration: 
• Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 
• Reporting: 
• Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 
• Product design 
• Contribute ideas to product designs which give the organization a competitive edge. 
• Partnerships 
• Identify key partners in the industry and establish partnerships that offer value to the organization.  

Qualifications: 

• Bachelor’s degree in a relevant field. 
• Proven experience in technical sales or a related field. 
• Excellent communication and interpersonal skills. 
• Ability to analyze and solve complex technical issues. 
• Experience in managing a sales team is a plus. 
• Proficiency in CRM software and Microsoft Office Suite. 

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• The Executive Assistant (EA) will provide high-level administrative, coordination, and stakeholder support to the Group EPMO Director and the wider EPMO team. This role requires a highly organized, proactive, and resourceful individual who can handle executive-level responsibilities while also assisting Project Managers in project coordination activities. The EA will act as a central point of contact for stakeholders, support project governance processes, and ensure smooth day-to-day operations within the EPMO.

Responsibilities:

• Executive & Administrative Support
• Provide executive assistance to the Group EPMO Director, including calendar management, travel arrangements, correspondence, and meeting preparation.
• Draft, review, and format reports, presentations, and communications for senior stakeholders, EXCO, and the Board.
• Maintain confidentiality and handle sensitive information with discretion.
• Team & Stakeholder Coordination
• Serve as the first point of contact for EPMO stakeholders, ensuring clear communication and timely responses.
• Coordinate cross-functional engagements between the EPMO and business units.
• Organize workshops, governance meetings, and project steering committees, including agenda preparation and minute-taking.
• Project Coordination Support
• Support Project Managers in project tracking, documentation, and reporting.
• Assist in updating project plans, risk registers, action logs, and benefits registers under PM guidance.
• Follow up with project owners and stakeholders on deliverables to ensure timelines are met.
• Consolidate project updates into EPMO dashboards and management reports.
• Governance & Reporting
• Help prepare materials for project governance forums, ensuring accuracy and timeliness.
• Support monitoring of compliance with EPMO processes, templates, and standards.
• Coordinate the collation and submission of monthly and quarterly EPMO reports.
• Office & Knowledge Management
• Maintain EPMO knowledge repositories, documentation libraries, and SharePoint/PMO tools.
• Ensure smooth day-to-day operations of the EPMO office, including logistics and communications.
• Provide support to the broader EPMO team to drive collaboration and productivity 

Qualifications/Certifications:

• Bachelor’s degree in Business Administration, Project Management, or related field.
• 3–5 years’ experience as an Executive Assistant, Project Coordinator, or in a similar support role within a large organization.
• Exposure to project management or PMO environments is highly desirable.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and project tools (e.g., MS Project, SharePoint, Smartsheet).
• Excellent organizational, time management, and multitasking skills.

Experience:

• 3–5 years’ experience as an Executive Assistant, Project Coordinator, or in a similar support role within a large organization.
• Exposure to project management or PMO environments is highly desirable.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and project tools (e.g., MS Project, SharePoint, Smartsheet).

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• The Head of Fraud – Prevention and Detection will pinpoint opportunities for proactive fraud prevention and detection across services, products, and channels and platforms, collaborating closely with the Head of Risk for Finserve and various Group Heads of principle risks, Head of Investigations, to enforce the fraud management framework, policies, and standards in the Digital Financial Services Operation .

Job Responsibilities/  Accountabilities

• Assist the Group Director Security and Fraud Management to formulate comprehensive fraud risk management strategies for Finserve Africa Limited which are aligned with the Group's Enterprise risk management framework and fraud policy. 
• Provide expert advice to the business on fraud risk management, controls, and initiatives in line with business strategy, enterprise risk, and fraud management policies and framework. 
• Monitor Key Performance Indicators (KPIs) for fraud risk, analysing trends and their impact on the business, while measuring the effectiveness of fraud prevention and detection controls. 
• Review first-line’s fraud risk assessments for both existing and new products and services while ensuring anti-fraud controls are evaluated as part of Risk & Control Self Assessments. 
• Conduct fraud risk assessments for high-risk businesses, products, processes, and systems to identify emerging fraud trends, vulnerabilities, and areas for improvement. 
• Ensure a clear understanding, evaluation, and agreement on inherent and residual fraud risks, including their likelihood, impact, and ratings with respective subsidiary risk heads. 
• Analyze business processes to identify control failures/weaknesses and/or procedure breaks related to fraud risk events, including an evaluation of the performance of fraud risk controls, tools, and data usage across all business units and channels. 
• Implementation of the monitoring system to detect and report suspicious activity related to financial crimes and ensuring timely reporting to the Regulators as required. 
• Prepare comprehensive management and board reports on fraud risk exposure, incidents, and mitigation efforts to senior management and relevant board committees. 
• Respond to inquiries from business units regarding fraud risk management issues. 
• Collect and analyze fraud data and insights for use in fraud prevention and detection. 
• Curate and disseminate industry best practices related to fraud risk management. 
• Develop relevant anti-fraud materials for internal training and customer fraud awareness. 
• Instil a robust fraud risk awareness culture within the organization, fortifying the Group’s values and code of conduct. 
• Support the strategic direction of the enterprise databases & data and influence how the team will evolve over time, including long-range project planning, staffing, and technical architecture 

Qualifications

• Bachelor’s degree in fields such as: Computer Science, Data Science, Information Security, Finance/Accounting, Telecommunications Engineering  
• Master’s degree is a plus (e.g., in Risk Management, Data Analytics, or Cybersecurity) 
• Fraud & Risk Certifications will be an added advantage. 
• CFE (Certified Fraud Examiner) – Global standard for fraud professionals (by ACFE) or Certificates in Cyber security. e.g. CEH (Certified Ethical Hacker) – Helps in proactive fraud/threat modelling. 
• Deep knowledge n SQL and data base management technologies 
• Google Cloud or AWS Machine Learning Certifications/Data analytics and science certificate course from recognized institution 
• Microsoft Certified: Data Analyst Associate 
• Practical experience in fraud analytics tools (e.g., Tableau, Power BI, Python notebooks 
• 8+ years of progressive experience in Fraud risk management in both telecom and banking with hands on experience in Digital financial fraud and banking fraud 
• Leading fraud analytics, prevention, investigations, and recovery teams. 
• Experience with real-time fraud detection platforms, 
• Proven experience in implementing enterprise fraud management systems. 

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Job Purpose

The focus for this role is on identifying and developing new business opportunities for Finserve Services. This includes discovering new revenue streams, markets, and customer segments.

Role Responsibilities

• Identify and pursue new business opportunities and partnerships, with a focus on banks, financial institutions, and complementary fintech ecosystems.
• Creating new business models or monetization strategies to drive growth.
• Driving the adoption of Finserve services among new and existing organizations/ businesses.
• Develop and maintain relationships with key decision-makers, aligning mutual business objectives to drive collaborative growth.
• Lead negotiations, draft partnership proposals, and structure contracts that ensure long-term mutual benefits.
• Analyze market trends, competitor landscapes, and customers’ needs to uncover new areas of growth.
• Develop business cases and strategies for entering new market segments or launching new products and services.
• Work with market research teams to gather insights and refine strategies based on emerging industry dynamics.
• Drive end-to-end business development initiatives, from prospecting to closing deals, to increase customer acquisition and revenue.
• Collaborate with the sales and marketing teams to design targeted campaigns and initiatives that boost organization engagement.
• Monitor key performance indicators (KPIs) related to revenue growth, customer acquisition costs, and partner performance, and adjust strategies accordingly.
• Develop and implement strategies to nurture existing partnerships and expand service offerings to current clients.
• Provide ongoing account management and support to ensure a high level of satisfaction, trust, and retention.
• Prepare regular reports for senior management outlining progress against targets, market insights, and potential growth opportunities.
• Represent the company at industry events, conferences, and workshops to build brand presence and foster new connections.

Qualifications

Requirements

• Strong skills in sales, market research, competitive analysis, and product development.
• Ability to understand customer needs and translate them into business opportunities.
• University Degree
• 5+ years in fintech, digital financial services business development and relationship management

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• The Benefits Realization Manager is responsible for supporting the delivery of measurable value from EGH’s strategic and transformational projects. Reporting to the Senior Manager – Benefits Realization, this role ensures that benefits are clearly defined, tracked, and realized in alignment with business cases and the Group’s strategic objectives. The manager will oversee benefits identification, validation, and reporting processes, working closely with Finance and other project stakeholders to ensure accountability for value delivery. Additionally, the role provides leadership and guidance to the Benefits Analyst, ensuring accurate data, analysis, and reporting that informs decision-making.
• This role purpose balances strategic oversight (value focus), stakeholder collaboration (especially Finance & business owners), and team leadership (guiding the Benefit Realization analysts) while keeping accountability clear under the Senior Manager – Benefits Realization.

Job Responsibilities

• Benefits Planning & Definition
• Support project sponsors and business owners in defining clear, measurable benefits during business case development.
• Ensure alignment of project benefits with the Group’s strategic objectives and value drivers.
• Maintain a centralized benefits register for all assigned projects.
• Benefits Tracking & Realization
• Oversee the ongoing tracking, validation, and reporting of benefits across the project portfolio.
• Partner with Finance and project teams to ensure financial and non-financial benefits are accurately measured and recorded.
• Conduct periodic benefit realization reviews to confirm delivery against baselines and identify gaps.
• Process & Framework Implementation
• Apply and continuously improve the Group’s benefits realization framework, ensuring consistency across projects.
• Embed benefits tracking processes into project governance and performance reviews.
• Provide recommendations to the Senior Manager on process enhancements and lessons learned.
• Stakeholder Engagement & Support
• Work closely with Finance, Portfolio Managers, and Project Sponsors to ensure accountability for value delivery.
• Prepare reports and insights that communicate benefits progress to the Senior Manager and EPMO leadership.
• Facilitate workshops and sessions to build stakeholder understanding of benefits realization practices.
• Leadership & Team Oversight
• Supervise, mentor, and guide the Junior Benefits Analyst, ensuring high-quality analysis and reporting.
• Allocate work, review outputs, and build capability within the benefits realization function.
• Support a culture of value realization and continuous improvement across the EPMO.
• Reporting & Insights
• Produce timely, accurate, and insightful benefits realization reports for the Senior Manager, EXCO, and other stakeholders.
• Translate technical data and financial analysis into clear business insights.
• Highlight risks, opportunities, and corrective actions related to benefits delivery.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Project Management, or related field (Master’s degree is an advantage).
• 5–8 years of experience in project management, portfolio management, finance, or business analysis, with at least 3 years focused on benefits realization, performance tracking, or value measurement.
• Strong experience working with Finance teams on ROI, cost-benefit analysis, and financial tracking.
• Demonstrated ability to apply benefits realization frameworks, tools, and governance processes in a corporate or large-scale project environment.
• Prior experience in banking, telecoms, or large transformation projects is highly desirable.
• Professional certifications such as PMP, PRINCE2, MSP, MoP, or Managing Benefits are an added advantage

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Job Purpose:  

• The Application Security Analyst provides expertise to inform and validate the secure design and development of IT applications including changes to existing applications.

Job Responsibilities:

• Ensure that application security is an embedded and critical part of the software delivery lifecycle (including during the early stages of projects) regardless of delivery methodology and tool sets used (e.g. static code analysis)
• Train and educate developers and teams in secure coding techniques including use of supporting toolsets and enable them to self-service.
• Perform application vulnerability assessments including regular scanning and penetration testing activities in terms of post deployment security testing on Web based, Mobile, Cloud application, Robotics, IOT etc
• Perform secure code review across a variety of programming languages
• Help tune Web Application Firewalls (WAF) and modify WAF policy to virtually patch applications where required.
• Develop functional security testing scripts and procedures and identify opportunities to automate security testing and processes
• Identify inherent vulnerabilities and information security risks within systems and applications

Qualifications

• Education:
• A bachelor’s degree in IT/ Computer Science/ Telecommunications/ Engineering (Electrical or Electronic) or related field from a recognized university.
• Must possess at least one professional certification such as CEH (Certified Ethical Hacker), LPT (Licensed Penetration Tester Master), OSCP (Offensive Security Certified Professional), CompTIA PenTest+, CMWAPT (Certified Mobile & Web Application Penetration Tester).

Knowledge and Experience

• A minimum of 5 years’ supervisory experience in Information Technology; with at least:
• 3 years’ experience in Information Security.
• Preferably 2 years Banking Experience in Active Application Security Testing
• Good knowledge of Banking/ Financial Services Operations
• Excellent planning and organizing skills
• Excellent problem analysis and attention to detail.

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Role Purpose

• The role of Senior Network Engineer (DFS) to design, implement, and manage the network infrastructure that underpins our DFS platform deployed. The role requires expertise in DFS transaction flows, security, reliability, and scalability, coupled with strong knowledge of Huawei network solutions and financial-grade networking best practices.
• This engineer will play a critical role in ensuring secure, high-performance, and highly available connectivity across data centres, cloud, and service endpoints supporting our DFS ecosystem.

Key Responsibilities

• Network Design & Architecture
• Design and optimize DFS network architecture across on-premises, cloud, and containerized microservice platforms.
• Ensure resilient connectivity for DFS transaction flows (USSD, mobile apps, agent networks, APIs, payment switches).
• Work closely with application/microservice teams to provide network-aware designs for containerized deployments.
• DFS Infrastructure
• Implement and support Huawei core network elements powering DFS platforms (e.g., Huawei CBS, Wallet, Mobile Money, Payment Gateways).
• Configure and maintain Huawei firewalls, switches, load balancers, and SDN solutions in DFS contexts.
• Apply Huawei CloudCampus/Agile Controller/SR/Firewall capabilities for DFS infrastructure security and efficiency.
• Performance & Monitoring
• Build network monitoring and observability dashboards for DFS transaction performance, latency, and throughput.
• Proactively troubleshoot and resolve network-related bottlenecks in DFS microservices and container environments.
• Conduct capacity planning to handle DFS transaction growth.
• Security & Compliance
• Implement DFS security standards (PCI DSS, ISO 27001) with focus on data-in-motion encryption and secure channeling.
• Configure and maintain firewall rules, VPNs, and API gateway connectivity for DFS integrations with banks, telcos, and third parties.
• Enforce segmentation and zero-trust networking for microservices and APIs.
• Collaboration & Leadership
• Work with DevOps, Application, and Security teams to integrate networking into CI/CD pipelines for DFS deployments.
• Mentor junior engineers and provide technical leadership for network operations in DFS projects.
• Contribute to DFS network roadmap and modernization initiatives. 

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, Telecommunications, or related field.
• CCNP (Mandatory), ITIL v4 Foundation (Preferred), CCIE (Added Advantage), Security Certifications (e.g., CCSA, NSE, or Cisco Security).
• Huawei HCIE or HCNP in Routing & Switching, Security, or Cloud will be an added advantage.
• Minimum of 10+ years in IP Network operations, with at least 3+ years in a senior Engineering role handling complex enterprise network environments.

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Purpose of the Role:

The Business Manager acts as the strategic partner and right hand to the EPMO Director, ensuring portfolio oversight, executive reporting, and smooth coordination across the EPMO. This role strengthens decision-making, governance, and delivery discipline.

Key Responsibilities / Deliverables:

Executive Support to EPMO Director 

• Act as the EPMO Director’s business partner and “shadow,” ensuring timely flow of information and decisions.
• Provide insights, data, and recommendations to support executive decision-making.
• Prepare and review executive-level reports, dashboards, and presentations for ExCo, CEO, and Board. 

Portfolio Oversight & Reporting.

• Consolidate project and portfolio status updates from EPMO leads into accurate, executive-ready reports.
• Design and maintain reporting templates for portfolio health, risks, benefits realization, and financials. 
• Anticipate critical issues and provide recommended solutions before escalation to the Director or ExCo. 

Stakeholder Engagement & Communication.

•  Serve as a point of contact for senior stakeholders when the Director is unavailable.
• Ensure consistent communication between the EPMO and business units, vendors, and executive leadership.
•  Draft executive communications, briefing notes, and strategy updates on behalf of the EPMO Director. 

Operational Excellence. 

• Track follow-ups and decisions from the EPMO team, ExCo and Board sessions related to EPMO initiatives. 
• Support continuous improvement of portfolio management processes, templates, and governance models. 
• Manage special projects and cross-functional initiatives as delegated by the EPMO Director

Qualifications

Qualification / Certifications:

• Bachelor’s degree in business, Finance, IT, or related discipline (Master’s preferred).
• 7–10 years’ experience in project/portfolio management, business management, or strategy roles.
• Strong exposure to executive-level reporting, governance, and performance management.
• Knowledge of P3M frameworks (Portfolio, Program, Project) and financial tracking.
• Experience in banking/financial services or consulting preferred.

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Role Purpose: 

• The Portfolio Manager will be responsible for managing Equity Bank’s transformation projects portfolio, ensuring strategic alignment, architectural integrity, and continuous value delivery. This role requires strong leadership in stakeholder engagement, cross-functional coordination, and benefits realization. The Portfolio Manager will serve as a key link between the business, technology, and executive leadership to drive sustainable impact.
• This role demands not only technical and financial acumen but also a high degree of emotional intelligence, adaptability, and a proactive attitude to thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Strategic Portfolio Delivery
• Manage and oversee the portfolio of transformation projects, ensuring alignment with the bank’s strategic objectives.
• Ensure projects deliver measurable value through benefits realization and continuous improvement.
• Apply portfolio management frameworks (P3M) to prioritize, monitor, and report on initiatives.
• Architecture & Solution Integrity
• Work with enterprise and solution architects to ensure all projects fit within the bank’s target architecture and technology roadmap.
• Oversee architectural governance to ensure long-term scalability, integration, and compliance.
• Bridge business requirements with technical delivery to avoid rework and ensure sustainable outcomes.
• Stakeholder Engagement, Influence & Leadership
• Act as the primary point of contact between project teams, the Group EPMO Director, business leaders, and vendors.
• Build strong relationships with senior stakeholders to align priorities and manage expectations.
• Lead portfolio review forums and ensure clear communication to the CEO, COO, and Board.
• Stakeholder Engagement: Engage all stakeholders from the project kick-off to post go live of the project
• Stakeholder Engagement & Influence: Build trust-based relationships across teams and leadership levels, demonstrating empathy and active listening to align diverse interests.
• Value Delivery & Risk Management
• Drive a culture of continuous delivery, ensuring projects release incremental value rather than only end-state outcomes.
• Identify risks, dependencies, and delivery constraints; escalate and mitigate proactively.
• Ensure compliance with regulatory requirements and internal governance standards.

Qualifications

• Bachelor’s degree in Business, IT, Finance, or related field.
• Professional certifications: PfMP, PgMP, PMP, MoP, or equivalent (at least one is preferred
• 8+ years’ experience in program/portfolio management, with at least 3–5 years in transformation delivery projects/programs.
• Proven experience managing technology-enabled transformation in banking/financial services
• Strong knowledge of enterprise architecture principles and their role in strategic project delivery.
• Demonstrated success in working with executive stakeholders, internal stakeholders and external vendors.