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The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization. Therefore our service provisions and methodologies are wholly centered on adding value to ...
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Job purpose
To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
Key Responsibilities
- SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
- Call rate -Visit SSOs & Agents regularly using agreed route plans (beat plans).
- Training and delivery of business tools -Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
- AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
- Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
- Merchandising–Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets
Qualifications- Academic and Professional
- Diploma or Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales and distribution role in an FMCG or Telcos
Competencies
- Customer focus
- Influencing and negotiation skills
- Networking and building partnerships
- Analytical thinking
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuki
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Job Purpose
The main purpose of this role will be:
- Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.
- Merchant recruitment and management in assigned Territory
- Trade development to ensure maximum T-kash visibility in assigned Territory
Key Responsibilities
- Ensure T-kash Agent Head Offices in assigned Territory are fully trained on product knowledge and engaged in T-kash business.
- Facilitate and ensure product availability in the Territory – T-kash float.
- Ensure sub agents in the assigned Territory are fully trained on product knowledge and engaged in T-kash business.
- Recruitment of Agent HO and sub agents.
- Recruitment of T-kash Merchants in assigned Territory and managing them to ensure that they are active.
- Trade management to ensure T-kash visibility in the Territory.
Qualifications- Academic and Professional
- Diploma or Bachelor’s Degree in Business or related field
Experience
- At least 2 years’ experience in a sales role with an advantage to candidates who have experience working with a MNO
Competencies
Technical competencies
- Agents and Merchant recruitment and operations
- Business training skills
- Trade management and development
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Key Responsibilities
Recruitment, Onboarding & Off boarding
- Develop strategic direction, policies, processes and plans with regard to all aspects of recruitment, onboarding & off boarding.
- Develop and implement a Recruitment and Compensation Policy & system ensuring that all aspects of employment including the decision to hire, promote, reward, discipline, or discharge, are based on merit, competence, performance, and business needs.
- Create and maintain a consistent and positive image on all company developed employee and recruitment related content.
- Oversee the provision of recruitment reporting and information to management.
- Identify and build opportunities to better attract talent, including through the Company's presence on social media, outsourcing arrangements or partnerships with relevant institutions.
- Guide and support the recruitment, training, appraisal, supervision, development, promotion and termination of all staff. Ensure clear leave cover, succession planning and handover processes are developed and adhered to.
Performance Management & Reward
- Develop strategic direction, policies, processes and plans with regard to all aspects of performance management, reward & recognition, performance improvement, career progression and promotions.
- Ensure that corporate objectives and goals are effectively cascaded within the context of a widely understood strategy & vision.
- Ensure all positions have JDs and annual work plans that accurately reflect roles, responsibilities, performance targets, indicators and expectations are used as the basis for quarterly and annual performance reviews.
Organizational Structure & Design, Values & Culture
- Work with each department as well as the Finance team to determine the most appropriate size and structure of each team, based on their departmental objectives and KPIs.
- Ensure that HR policies and practices reinforce the company values and a culture that attracts, retains and motivates top quality personnel.
Information flow & Communication
- Improve staff engagement levels through ensuring regular and transparent flow communication throughout the organization, embracing feedback & ensuring timely and transparent action is taken.
- Improve the tone, frequency and clarity of communication including through monthly newsletters, quarterly town halls, HR check ins and informal coffee chats.
Staff Motivation & Development
- Monitor and develop ways to improve overall levels of employee satisfaction & motivation. Establish and maintain an effective employee recognition programme.
- Develop and implement training strategy and plan, including leadership and on-the-job training.
- Design and implement or support team building efforts at various levels across the organization. Establish Staff Welfare Association.
Develop a High Performing HR Team
- Provide positive leadership to the HR team and the company as a whole.
- Develops skills of the HR team – identifying individual training needs as well as encouraging effective teamwork, with a focus on succession planning.
- Motivate the team – giving recognition and praise wherever possible.
- Deal with team performance issues promptly and appropriately.
- Pre-empt the need for and manage change where necessary within the team.
- Provides individual support to new HR team members – ensuring a full induction is provided for and adequate support is given during their learning curve.
Professional / Academic Background
- Bachelor’s degree in Human Resource Management, social sciences, business Administration, or its equivalent from a recognized university. Post graduate study is highly preferable.
- At least 7 years’ experience in Human Resource Management / Administration in recognised organizations, of which 3+ years include senior roles.
- Highly experienced in Change management.
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Job Purpose
To sell and manage the distribution of communication products and services (Airtime, SIM Cards, Mobile Financial Services & Devices) to resellers and distributors within the assigned territory. The role needs to identify and facilitate optimisation of opportunities to drive sales as maximally and as efficiently as possible within the assigned territory.
Key Responsibilities
- Achieve the Sales (Revenue) targets of the Territory – both Mobile & MFS
- Achieve Customer Base targets via acquisition drives
- Drive Channel Specific Agenda in line with Company targets – ASOs, SSOs, Agencies.
- Achieve Site Profitability targets within the Territory via Site-based activities & programs.
- Oversee & drive the people capability agenda across all levels – TDRs, DSAs, Commandoes.
- Ensure customer expectations regarding standard of services & product knowledge are met, both in Stores & in Partners stores
- Monitor the activities of competition and to prepare counter action plans.
- Prepare and submit reports as required.
Qualifications- Academic and Professional
- Bachelor’s Degree in Business, Marketing or related field
Experience
- 2 - 3 years’ experience in sales and distribution role in Telco/FMCG
Competencies
- Customer focus
- Influencing and negotiation skills
- Networking and building partnerships
- Analytical thinking
- Sales management
- Route to market management
- Planning and organisation
- Reporting
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuk
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Job Purpose
To market and sell Company products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor Telkom’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices.
Qualifications- Academic and Professional
- Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
- At least 1 year experience in sales
Technical competencies
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Location: Naivasha, Nakuru, Kericho,Nandi Hills,Kisumu,Eldoret,Kakamega,Vihiga,Kamakis,Githurai,Kiambu, Meru,Nyeri,Embu,Thika,Mwea,Nanyuk
Method of Application
Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.
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