Jobs at NCBA Group

Job Purpose Statement

• This role is responsible for the operations that facilitate the stable operation of the bank’s core systems around Treasury, NCBA Investment bank, NCBA insurance, custodial services, finance reconciliation, Trade finance and related system Operations.
• This includes developing, maintaining, supporting, and optimizing systems Operations in collaboration with external vendors, system experts and information security experts.
• This role will be responsible for systems support on Credit systems, Trade services systems,
• Treasury systems, NCBA Banc Assurance, NCBA Investment bank, Custodial services and all financial systems.
• The systems include, IPEN, Credit-quest, Kollectpro, CRB, T24, SSP and ARCIB amongst others.
• Custody plus, Intellimatch, Broker back office, Wealth management, Calypso Front to back implementation, and other related systems (Reuters, DTS, Bloomberg, and ALM Reporting) for the entire NCBA Group.
• The role also includes support for projects and changes carried out on any of these appliances and provision of effective and efficient user support, production management, incident management, change management, project management, patch management and application administration
• The Bank Applications Specialist will schedule and direct activities to resolve the banking software and service problems in a timely and accurate fashion as per set out SLA and is in charge of the full Life Cycle of all the applications that fall within this area.

Ideal Job Specifications

•  Undergraduate degree in Computer Science /Information
•  Minimum 5 years working experience in a busy IT or Project Office environment within a financial institution.
•  Understanding and experience in supporting Treasury Front / Back and Middle office operations.
•  Good knowledge of Credit systems, Trade services systems, Treasury systems, NCBA Banc
• Assurance, NCBA Investment bank, Custodial services.
•  Experience with IPEN, Intellimatch and Credit Quest is a plus
•  Extensive experience in Business Analysis or Systems Analysis.
•  Hands on Experience on Web Application Management on Jboss
•  Good working knowledge on Treasury Applications. Experience on Calypso is preferred.
•  Knowledge relating to treasury products and GL management is desirable
•  Hands on experience with Project Management tools, systems design and analysis.
•  Proven knowledge of banking operations, operations in business units and business impact analysis.
   

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Job Purpose Statement

• This role will be responsible for systems support on IBPS, NOBS, NLS systems, and Credit Quest. The preferred candidate will also act as a business analyst for IBPS, NLS, NOBS and Credit Quest Systems delivery and a relationship manager to the Related System users and ensuring Service Level agreements of uptime and performance are attained and maintained at all times.
• This includes support for projects and changes carried out on any of these applications In collaboration with external vendors, system experts and information security experts the Branch Applications Specialist will schedule and direct activities to resolve IBPS, NLS, NOBS, Credit Quest software and service problems in a timely and accurate fashion according to agreed SLA.

Ideal Job Specifications

•  Understanding and experience in supporting IBPS, NLS Systems and Credit Quest operations.
•  Extensive experience in Business Analysis or Systems Analysis.
•  Hands on Experience on Web Application Management on Jboss
•  Good working knowledge on IBPS, NLS Systems and Credit Quest operations.
•  Hands on experience with Project Management tools, systems design and analysis.
•  Proven knowledge of banking operations, operations in business units and business impact analysis.
   

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Job Purpose Statement

• Responsible for overseeing adherences to service quality standards across various divisions within the Kenya Subsidiary for both back office teams and customer facing teams in order to determine if the customer experience services provided across the bank network are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage
• Quality Assurance experience an added advantage

Desired work experience:

• At least 5 years working experience in a customer service environment.

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Job Purpose Statement

• To provide effective and efficient 2nd and 3rd level user support, production management, incident management, change management, project management, patch management and application administration with respect to Compliance systems and the related interfaces.
• The systems include Sanction Screening, AML, FATCA, Fraud Management System, GOAMl amongst others.
• This includes support for BAU, projects and changes carried out on any of these applications.
• To advise Business teams on best architecture for deployment on Business Solutions with respect to the various Business Processes

Ideal Job Specifications

•  Proven experience in supporting AML, Fraud and Compliance systems for at least 5 years
•  5 years practical proven experience in support and troubleshooting of T24, web technology and programming in Info-basic.
•  Experience with Temenos Fraud Crime Management is an added advantage
•  Experience with SAS AML is an added advantage
•  Proven Experience in Jboss / Tomcat or IBM WAS Web Application Management
•  Proven experience in Core Banking or Applications systems support
•  Proven experience in systems analysis, design, implementation and support.
•  Proven knowledge of banking operations, operations in business units and business impact analysis.
•  Thorough knowledge of the Bank’s core systems.

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Job Purpose Statement

• Managing the ICT Category buying of the Bank. To assist in providing a comprehensive procurement service in accordance with the company financial regulations, in support of the procurement strategy as aligned with the company priorities. Ensuring the Bank gets value for money, best financing terms at the same time ensuring exemplary customer service (two-way for both internal and external stakeholders) throughout the full cycle of requisitioning to procurement to payment in line with the Bank procurement procedures and guidelines policies.

Ideal Job Specifications
Academic:

•  Bachelor’s degree in Procurement and Logistics; Finance, Accounting, Economics, Business Administration or related field:
•  A diploma in purchasing and supplies management.

Professional:

•  Must be a member a professional body like KISM (Kenya institute of supplies and management) or CIPS or both

Desired work experience:

•  At least 3-5 years’ experience in procurement with responsibility for assets management, strategic sourcing including supply market analysis, tender document preparation, tender evaluation, contract negotiation and supplier performance management.

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Job Purpose Statement

• This role will provide technology security assurance, to ensure that existing and new systems, services and products meet the security compliance threshold. The jobholder will work closely with IT teams to ensure that existing systems meet Bank’s security requirements as well as best practices.

Ideal Job Specifications

•  Bachelor’s Degree in, Information Systems, Computer Science, Information Security or related field required
•  Minimum 2-5 years working experience, with at least 2 years’ experience in a busy IT security environment.
•  Knowledge of secure configuration and change management practices.
•  Working knowledge of databases, operating systems and web applications technologies.
•  Certification in systems audit or security related area, such as CEH, CISA, CISM or CISSP
•  Experience in working with various vulnerability assessment & penetration testing tools.
•  Working knowledge of IT systems security hardening practices
•  Prior experience working within a financial service organization will be an added advantage
   

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Job Purpose Statement

• The senior Enterprise Architect is responsible for evaluating business requirements by leveraging software, data, and infrastructure. The role acts as a bridge and is responsible for mapping these requirements into technology solutions.
• The role focuses on applying the different elements of business, information, and technology in solving problems while maximizing the return on technology investment. The architect identifies reviews, and proposes the various building blocks that will actively lead the technical vision to success.
• He/She reviews deviations from specifications and ensures that relevant technical strategies, policies, standards, and practices are applied correctly.
• The architect participates in the stewardship of Service Oriented Architecture (SOA), Microservices Architecture (MSA), and Application Programming Interface (APIs) artifacts and definitions.

Ideal Job Specifications

•  Degree in Science/computer science/Engineering/Business related degree from a reputable institution. A master’s degree in Information Technology or an MBA will be an added advantage.
•  Training and certification in IT Service Management, e.g., ITIL, COBIT, ISO  IT Architecture Training and Certification, e.g., TOGAF
•  Infrastructure and Cloud related certification and training  Business Continuity training
•  8+ years experience in IT applications, infrastructure or security operations, and management
•  4+ years professional experience in IT solution architecture, deployment of APIs, cloud, Docker, and Kubernetes experience is desirable
•  Solid grasp of design patterns and principles, particularly Object-Oriented Design (OOD), Service-Oriented Architecture (SOA), Microservice Architecture (MSA), and Event-Driven Architecture (EDA).
•  Experience in systems; Core Banking Systems and integrations to Mobile money transfer, USSD / SMS, Omni Channel, Internet Banking, BPM, ERP, CRM, and other systems in a financial services ecosystem are a MUST.
•  Possesses a strong customer service attitude and excellent communication skills and exhibits a passion for learning and continuous improvement

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Job Purpose Statement

• The Senior Manager, APP Development role is to plan, organize, and manage staff and overall operations that facilitate the design, development, maintenance and management of the banks cross-platform customer service channels including Mobile App (Android/IOS). This includes managing a team in developing, maintaining, supporting, and optimizing the platform and any other any integrations to third-party systems. The role delivers business strategy by providing reliable, user friendly and platform independent customer access point to bank services.
• In collaboration with external vendors, system experts and information security experts the Senior Manager, APP Development will schedule and direct activities to implement business changes in the APPs and resolve service problems in a timely and accurate fashion.
• The role requires prototyping skills, excellent interpersonal skills, the ability to guide and lead an agile team, to manage competing priorities, design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies as well as new technologies.

Ideal Job Specifications

•  Experience working with RDMS – Oracle, MySQL and Microsoft SQL
•  Six years’ experience in Mobile APP Design and Development in medium to large organizations using C# and Flutter.
•  Three years in a supervisory role.
•  Working experience in a bank or other financial services organization.
•  Experience in Management of Support Contracts, RFP’s and Third party support providers.
•  Experience working with T24 core banking system will be an added advantage

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Job Purpose Statement

• The Sr. Manager, Business Process Automation Systems’ role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s BPM (IBPS, OMNI DOCS) applications and other related system Operations.
• This includes developing, maintaining, supporting, and optimizing these applications which include but are not limited to IBPS, OMNIDOCS etc. including related applications and system integrations. In collaboration with external vendors, system experts and information security experts the Manager, Business Process Automation will schedule and direct activities to resolve IBPS software and service problems in a timely and accurate fashion as per defined SLA.

Ideal Job Specifications

•  University degree in computer science. Master’s degree would be an added advantage.
•  ITIL Intermediate and other relevant professional qualifications in ICT field.
•  Project Management Certification: PMI or Prince 2
•  Five to Six years’ experience in Application Development/support in medium to large organizations.
•  Minimum 6 years working experience with a hands-on role in implementing and supporting Business Process Automation Solutions.
•  Extensive experience in Business Analysis or Systems Analysis.
•  Hands on Experience on Web Application Management on Jboss
•  Hands on Experience in Newgen IBPS.
•  Three years in a supervisory role.
•  Working experience in a bank or other financial services organization.
•  Hands on experience with Project Management tools, systems design and analysis.
•  Proven knowledge of banking operations, operations in business units and business impact analysis.
•  Experience in Management of Support Contracts, RFP’s and Third party support providers.
•  Minimum 6 years working experience in a busy IT or Project Office environment within a financial institution.

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Job Purpose Statement

• The SAP ABAP developer (ABAP) –will ensure the efficient design, configuration, development, support and deployment of SAP environment required for business needs, functional reporting and information management. Work with business and SAP functional users to understand the data used to generate the businesses KPIs and metrics as well as the workflows used for their delivery. Continuously review the best technologies to deliver the solution and help drive adoption through systems development on SAP, technical implementations, communication and training to super users. The ABAP developer is expected to provide technical expertise for system design, testing, implementation and support, being his/her primary focus during the design and development phases of projects and on user support.

Ideal Person Specifications
Academic qualifications:

•  An undergraduate degree or its equivalent in a Technology related field i.e.
• Telecommunications, Computer Science, Software engineering.
•  Working Knowledge of Windows or UNIX or Linux Operating systems.

Professional training:

•  Should have strong hands-on knowledge in SAP ABAP technologies viz. Interactive
• Reporting, Dialog Programming, BAPI, RFC, SAP Scripts, Smartforms, ALE/IDocs, Interface
• Programming, BDC, Workflow and Data.
•  SAP Certification in ABAP and relevant Functional areas e.g. MM, FICO, HCM, TRAVEL
•  Knowledge of .Net, Java, C++, C will be a plus.
•  Knowledge of using Solution Manager for change management is an added advantage.
•  ITIL Intermediate and other relevant professional qualifications in ICT field would be an added advantage.

Desired work experience:

•  Four years’ experience in SAP Application support in medium to large organizations.
•  Working experience in a bank or other financial services organization will be an added advantage.
•  Experience in NetWeaver be an added advantage.
   

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Job Purpose Statement

• The role holder has the principal responsibility of managing user access to bank systems within the Group. The officer handles end user requirements on a daily basis, including user profile maintenance, troubleshooting and training of users. The officer conducts quarterly systems review contributing to bank risk management process by ensuring access controls in the system corresponds to risk management objective. Additionally, the officer resolves customer complaints and issues related to User Profile management.

Ideal Job Specifications
Academic:

• University Degree preferably a graduate with Audit and compliance, ICT or any other
• Banking Related background and skills.
• Computer Literate – advanced Skills.

Professional:

• A good understanding of all core processes and knowledge of regulatory requirements.
• Professional Banking qualifications.

Desired work experience:

• A minimum of 5 years work experience in banking with experience in:-
• General system Banking operations
• Experience of a service environment
• Knowledge of regulatory and statutory requirements

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Job Purpose Statement

• This role will drive the governance and compliance roles within Information Technology department, by establishing the appropriate information technology and information security policy frameworks, driving compliance and best practice standards, and ensuring that risk management is well managed and enshrined within the Information Technology department across the NBCA Group.
• This role will also manage the Business Continuity program for Information Technology, ensuring that IT services are available to the business and customers in the event of any unforeseen disruption, within the agreed service levels (RPO and RTO).

Ideal Job Specifications

•  Bachelor’s Degree in, Information Systems, Computer Science, Information Security or related field required
•  At least 7 years’ experience in IT, Information Security or IT Governance, with 2 years in a managerial role within a highly digitized organization.
•  3+ years’ experience conducting IT compliance assessments or IT governance and assurance/compliance assessments in an organization.
•  Relevant certifications in information security knowledge areas, such as Information Systems Audit, Information Security Management or Business Continuity/Disaster Recovery.
•  Knowledge of information security best practice & compliance standards.
•  Knowledge and experience in audit management and reporting
•  Prior experience working within a financial service organization will be an added advantage

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Job Purpose Statement

• The IT Asset Manager is responsible for the effective management of the organization's IT assets throughout their lifecycle. This role involves overseeing the acquisition, deployment, maintenance, and retirement of IT assets, ensuring compliance with internal policies and external regulations.
• The IT Asset Manager must be able to work collaboratively with various departments, vendors, and stakeholders to optimize the value and performance of IT assets while minimizing costs and risks. The role develops policies for implementation based on the ITIL framework, designed to ensure consistently high effective and efficient management in all aspects of best IT Asset Management practices.

Ideal Person Specifications
Academic qualifications:

•  A Bachelor’s degree in Computer Science, Information Technology or related field.

Professional training.

•  A minimum of 5 years’ experience in the field.
•  ITIL Foundation would be an added advantage.

Desired work experience:

•  Adequate understanding of the various banking business systems and computer operations processes.
•  Demonstrable experience working in a professional IT environment.
•  Sound knowledge of Information technology.
•  Exposure to Vendor and Assets Management

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Job Purpose Statement

• This is an ICT Analyst role whose purpose is to provide effective and efficient support and system administration to systems. This includes but not limited Mobile Banking, Internet Banking, Mobile Money Payment systems, Bill Payment Systems etc.

Ideal Job Specifications

• Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
• Training and applied knowledge in Digital Channels Support, Unix and Oracle
• Three year’s practical proven experience in a 3 tiered application architecture, including web technology support e.g. Jboss, WebLogic and IIS.
•  Proven experience in supporting banking channels (mobile, internet, ATMs etc) Proven experience in systems analysis, design, implementation and support.
• Proven experience in SQL Scripting
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core banking system
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.