Jobs at Safaricom Investment Co-operative (S.I.C.)

We are seeking a Head of Operations and Product development to oversee critical strategic and operational functions in the business, including ICT, investor relations, new venture sales, product development, and the management of historically problematic land assets. The role is designed to drive innovation, efficiency, and cross-functional alignment in support of the company’s real estate growth strategy.

What You Will Do

• Overseeing ICT infrastructure and digitization of business operations.
• Leading investor relations communication and reporting.
• Developing and launching new property products based on market research and strategic priorities.
• Coordinating with Sales, Legal, and Development teams to resolve challenges related to legacy land.
• Managing operational workflows, ensuring timely project delivery, and improving efficiency across departments.
• Driving performance through KPIs, data-driven decision-making, and continuous process improvement.
• Create new real estate ventures that require strong operational coordination and market-aligned product development.
• Harmonize ICT systems, investor engagement, and sales support for new business lines.
• Provide strategic oversight and resolution of legacy issues with problematic land, including stakeholder engagement, legal follow-up, and land use planning.
• Improve accountability, speed to market, process innovation, and investor confidence.
• Support the companys transformation into a more agile, tech-enabled, investor-responsive, and product-focused organization.

Qualifications

• Bachelors Degree in Business Administration, Operations Management, Real Estate management or a related field.
• Masters Degree in Real Estate, Valuation and Property Management, Project Management, Product Development or any other relevant is desirable.
• 10 years of experience in operations, manufacturing, product development, or service delivery, with 5 years in a senior leadership role.
• Certifications: Lean Six Sigma (Green/Black Belt), Project Management Professional
• Demonstrated experience in: Leading end-to-end operations (supply chain, logistics, procurement, service delivery), Designing and launching new products or services, Process improvement, operational efficiency, and cost optimization, Building and scaling operational systems and processes, Working with cross-functional teams (engineering, marketing, finance, customer service), Managing product roadmaps, R&D, and innovation pipelines, Quality assurance, compliance, and risk management

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The Housing Unit-Clerk of Works Intern shall assist in overseeing quality and safety of work on site during the execution of Buiding and Infrastructure works scope. 

What You Will Do

• Assist Project team (consultants and developers) as required and as appropriate.
• Ensure accurate records are prepared and maintained.
• Ensure a consistently high standard of quality control and supervision is maintained for each sub-project, via site visits, assessing contract implementation with due regard to building and health and safety legislation.
• Aways provide service to the Contract Administrator by ensuring that the standards of work and the materials supplied by contractors are specified in accordance with the contract information.
• Ensure information being used for implementation of site is current, conducting regular information audits and reporting accordingly.
• Assist in maintaining records and data; site activities, staffing and daily progress and undertake general and administrative tasks on site.
• Assist in identifying technical problems on site/risks, to alert respective project consultants and/or Project client to attend the same in good time.
• Witness onsite testing and commissioning and keep appropriate records of results.
• Attend internal and external meetings, both on and offsite as required.
• Assist in making sure that all the amendments or instructions to the Contractor are confirmed and documented contractually.
• Work with and under the Project Structural Engineers, Electrical and Mechanical Engineers to oversee the day-to-day coordination and supervision of Civil/Structural and MEP services works including interpretation of drawings on site.
• Assist in setting out general quality control in liaison with the Contractors Site Agent.
• Ensure the compliance with specifications of materials and workmanship.
• Refer significant queries on design or engineering matters and promptly notify the Consultants of any events or, anticipated events that may affect the progress of the works.
• In liaison with the Consultants, ensure instructions issued to the Contractor in all matters relating to the Structural and MEP services works.
• Assist in Checking and approva of temporary and permanent works.
• Carry out joint establishment of Survey controls with the siSte Agent.

Qualifications

• Diploma/Degree in Architecture, Building and Construction, or any other related field.

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We are seeking a Head of Marketing and Customer Experience to lead the strategic marketing of SIC products which include housing projects, VAS, New ventures, Investment products and land business, while also overseeing the end-to-end customer experience function, ensuring consistent service quality and customer satisfaction across all touchpoints.

What You Will Do

• Setting up structured and strategic marketing initiatives to drive visibility and sales.
• Leading cross-functional teams and managing large budgets and ensure that they handle increasing customer interactions, manage expectations, and resolve issues proactively.
• Ensure competitive brand positioning, campaigns are targeted and ROI-driven, and customers receive seamless experiences throughout the lifecycle from awareness to after-sales support.
• Come up with strategies to enhance brand reputation, increased sales, and improved customer retention.
• Developing and executing CX and marketing strategies for housing and land products.
• Leading branding, advertising, digital marketing, events, and public relations.
• Collaborating with sales, product, and technical teams to ensure aligned go-to-market execution.
• Tracking KPIs related to campaign performance, client satisfaction (NPS), Lead generation and customer retention.

Qualifications

• Bachelors Degree in Marketing, Business Administration, Communications, Public Relations or a related field
• Masters Degree in Marketing, Strategic Management, Communication, Public Relations or any related MBA is desirable.
• 7-12 years of progressive experience in marketing and CX, with at least 3-5 years in a senior leadership or strategic role.
• Must be a Member of Marketing Society of Kenya in good standing or any other relevant professional body.
• Proven experience in: Brand management, Digital, ATL and BTL marketing, Customer experience strategy and implementation, Data-driven marketing and use of analytics tools

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We are seeking a Procurement Lead to lead and manage the organization’s procurement function end to end. The role is critical for ensuring transparency, cost-effectiveness, compliance with procurement policies, and the timely sourcing of goods and services aligned to project and operational requirements.

What You Will Do

• Managing the end-to-end procurement process, including planning, sourcing, contract negotiation, and supplier performance management.
• Developing and implementing procurement policies and procedures to ensure compliance and efficiency.
• Coordinating with internal stakeholders to forecast procurement needs and develop procurement plans.
• Maintaining a database of pre-qualified suppliers and overseeing tendering and bid evaluation processes.
• Monitoring market trends and identifying cost-saving opportunities.
• Ensuring documentation, reporting, and audit readiness at all times.
• The role will ensure compliance with internal policies and regulatory requirements, reducing procurement risks and audit findings.
• Supporting strategic projects by ensuring timely availability of materials and services, while promoting value-for-money practices and ethical procurement standards.
• Align governance expectations and supports internal controls and operational efficiency.
• Streamline vendor management, enhance competitive sourcing, and deliver cost savings across departments.

Qualifications

• Bachelors Degree in Procurement, Supply Chain Management, Logistics, Business Administration, Economics, or a related field.
• 5-8 years of progressive procurement experience, with at least 3 years in a supervisory or lead role.
• Must be a member of Kenya Institute of Suppliers Management and in good standing
• Demonstrated experience in: Strategic sourcing and category management, Vendor selection, evaluation, and relationship management, Negotiation of contracts, SLAs, and pricing, Procurement planning, budgeting, and reporting, Managing tenders, RFQs and compliance processes, Working with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)

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The role is critical in providing commercial leadership, maximizing business performance, enhancing market competitiveness, and ensuring sustainable revenue growth across all commercial operations.

What You Will Do

• To drive integration across the various revenue streams within the organization.
• Aligning sales, business development, and customer engagement strategies to meet both growth and impact targets.
• To scale up E-commerce, Diaspora and VAS products, dedicated executive oversight is required.
• Ensure there is efficiency, strategic focus, partner engagement, and accountability across all commercial initiatives.
• Lead strategy, execution, and financial performance of housing and land sales, e-commerce, and customer value-added services and the societys commercial performance as a whole.
• Oversee sales planning, pricing, market research, and customer experience across commercial verticals.
• Coordinate cross-functional teams to deliver profitable, scalable commercial projects.
• Develop commercial KPIs and report performance to executive leadership and the Board.
• Identify and pursue new business opportunities and strategic partnerships.

Qualifications

• Bachelors degree in Business Administration, Real Estate, Project Management, or related field.
• Masters degree in Business Administration, Strategic Management, or related field is desirable.
• Minimum 7-12 years with at least 3-5 years in a senior commercial leadership role, preferably in real estate, property development, E-commerce, VAS or sales-intensive sectors.
• Proven experience in managing diverse commercial portfolios and leading multi-disciplinary teams.

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We are seeking a Head of Finance and Strategy to lead the finance function at SIC and oversee the execution of strategic initiatives. The role is central to ensuring robust financial planning, risk management, compliance, and long-term sustainability in line with the company’s investment mandate.

What You Will Do

• Leading all aspects of financial operations including budgeting, forecasting, audit, and compliance.
• Developing and implementing long-term financial strategies aligned with corporate goals.
• Providing financial insight and leadership on strategic initiatives, capital projects, and investment structuring.
• Overseeing financial risk management, internal controls, and reporting standards.
• Managing relationships with auditors, investors, regulators, and financial institutions.
• Driving business performance through accurate and timely financial reporting and strategic alignment.
• Integrate financial management with long-term strategic planning and investment performance tracking.
• Provide leadership in financial reporting, investor relations, budgeting, audit, compliance, and strategic planning.
• Ensuring regulatory compliance, driving data-informed decision-making, supporting capital raising initiatives, and providing financial stewardship across all investment activities.
• Governance and risk control expectations for investment entities managing third-party and institutional capital.

Qualifications

• Bachelors Degree in Finance, Accounting, Economics, Actuarial Science, or a related field.
• Masters Degree in Finance, Strategic Management, or an MBA with a focus in finance is desirable.
• 7-12 years of progressive experience in finance, with 3-5 years in a senior or executive role leading financial strategy and planning.
• Must be a CPA-K and member of ICPAK in good standing.