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  • Posted: Jul 11, 2024
    Deadline: Jul 30, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...
    Read more about this company


    Branch Manager (Wellness Centre)

    Key Responsibilities

    • Oversee daily operations and ensure compliance across departments.
    • Manage, train, and coordinate staff, including handling HR issues, assisting HR with interviewing, hiring, and onboarding new staff.
    • Drive branch sales performance.
    • Ensure efficient operational processes and cost-effective management.
    • Foster a positive work environment and handle client feedback effectively to increase client retention.
    • Ensure departmental compliance and manage equipment processes.
    • Oversee maintenance schedules and maintain facility records.
    • Ensure company policies are followed and manage staff schedules.
    • Organize team training sessions and monitor performance.
    • Manage external parties such as contractors and public health officers.
    • Facility management by ensuring all spa rooms, nail areas, and staff common areas are in top-notch condition.
    • Communicate changes, report growth opportunities, and perform other duties as requested.


    • Relevant bachelor’s degree.
    • Must have 4+ years of team management experience in a service-related industry.
    • Must have strong leadership and management skills.
    • Demonstrated ability to push sales and manage a team handling all HR related matters.
    • Must be able to uphold responsibility, integrity, honesty, and a customer-centric approach.
    • Professional and solution-oriented personality.
    • Knowledge of scheduling software systems is desirable.

    go to method of application »

    Administration and Bookings Assistant


    • Oversee the efficient functioning of booking operations, including maintaining booking databases, confirming availabilities, and coordinating with guests and property owners.
    • Regularly update property information, rates, and facilities on the company website to ensure accuracy and relevance for potential guests.
    • Respond promptly and professionally to booking inquiries via email and telephone, providing detailed information and assistance to potential guests.
    • Generate and send invoices to guests and properties, tracking payments and following up on outstanding balances to ensure timely transactions.
    • Collaborate with the Reservations Team, Accountant, and Managing Director to support various administrative tasks and ensure smooth operations across departments.
    • Facilitate guest experiences by arranging third-party services such as flights, transfers, and excursions, catering to their individual needs and preferences.
    • Collect and circulate guest feedback to relevant stakeholders, fostering continuous improvement in service delivery and guest satisfaction.


    • A degree in Business Administration, Tourism Management, or a related field is preferred.
    • Minimum of 2 years of experience in a similar role.
    • Demonstrated ability to maintain accuracy and precision in administrative tasks, with a keen eye for detail to ensure the smooth execution of bookings and financial transactions.
    • Exceptional verbal and written communication skills, with the ability to interact professionally and effectively with colleagues, suppliers, guests, and property owners/managers.
    • Strong interpersonal skills and a collaborative mindset, capable of working cohesively as part of a small and busy team to achieve common goals.
    • Flexible and adaptable approach to work, with the capacity to multitask and prioritize tasks in a dynamic and fast-paced environment.
    • Familiarity with high-end travel and tourism in East Africa, including an understanding of the region’s attractions, accommodations, and customer preferences.
    • Basic knowledge of financial, sales, and marketing aspects of the travel and tourism business, including invoicing procedures, payment tracking, and financial reporting.

    Method of Application

    Use the link(s) below to apply on company website.


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