Latest Jobs at Fairmont The Norfolk

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing?

• Will ensure that guest attention is the utmost priority in the department during check in and check out processes and all throughout when guests are booking activities.
• Will ensure that the Reception Desk is covered at all times, the telephone is answered to standard, and arrival/departure process is being handled in an efficient manner.
• Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Will follow consistently the service essentials for reception while performing your duties and ensure guest satisfaction. 
• Will ensure you are able to explain in great detail when conveying information about the registration process, explaining credit card procedures, settlement of accounts.
• Will not always provide requested information to guests, but also offer suggestions/ recommendations/ opinions to the guest enhancing the service by offering your professional guidance.
• Will ensure guest preferences are highlighted to all concerned in order to offer seamless service.
• Must exceed customer expectations at all times and turn moments to memories for our guests.
• Will ensure that you are conversant with 25 FAQS in the department.
• Will ensure all the computers and printers are in good working order. Report immediately any faults and follow up.
• Will make sure the reception and lobby area is arranged according to the Fairmont Standards at all times
• Will ensure that before reporting on duty you are in complete uniform, maintaining posture, and engaging the guest.
• Will be a role model in the department; known for consistently following Hotel standards.
• Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
• Will ensure you check the timetable daily in cases of duty changes
• Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
• Will follow all FHR standards are followed by the team.
• Has outstanding guest services skills, professional presentation and sophisticated communication skills.
• Is proficient in the property management system- Opera, operational logistics of the Hotel, currency exchange and cash float, and accounting systems management.
• Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
• Fully aware of all of the room features and how to operate them.
• Able to give clear and concise information when communicating to guests, as well as demonstrates empathy & responsiveness when addressing issues and concerns.
• Has superior organization skills, not just with own work, but also by directing the work of other colleagues within the department.
• Will actively seek duties and tasks during slow periods to maximize efficiency.
• Must be able to work independently
• Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
• Will ensure that equipment and material is maintained and is in proper working condition at all times and report any missing or damaged items to the supervisor.
• Make sure you report all suspicious persons, packages, vehicles, luggage, and observations to Security.
• Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
• Ensure you report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
• Ensure you follow all health and safety standards as per FHR and FMKSC at all times
• Will be in charge of individual PMS during check out processes and any pending PM to be discussed with the Supervisor.
• Will ensure safe drops are done as per the standard and ensure you have proper float for their day to day shift.
• Upsell room categories during reservations or check in.
• Will be in charge of personal float given to you by the company.
• Will be cost conscience and able to control costs of all stationary at your disposal.
• Will attend all trainings as requested.
• Will sign the training forms after attendance.
• Support all environmental initiatives at all times.
• Can be allocated any other duties as required by management.

Your experience and skills include:

•  Minimum diploma in hospitality training
• Working knowledge of Opera system
• Experience of atleast 3 years as a front office agent in a fast paced organization or resort.
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for  service
• Must be a great communicator

Your team and working environment:

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Good knowledge of the drink prices, bottle prices and all beverage policies. 
• Able to mix all the international cocktails as well as the cocktails in the hotel.
• Maintain the highest standard of drink preparation and ensure that every aspect of a drink is carefully looked after.
• Able to handle complaints efficiently and report all complaints to his Supervisors. 
• Able to recommend and push for beverage sales.
• Check that all hard liquors are kept and locked.
• Always comply with the Hotel’s policy and standard of service.
• Always utilise the standard jigger when pouring liquor.
• Attend daily roll calls.
• Attend all meetings concerning certain outlet’s as instructed by the Supervisors.
• Clean the bar outlet on a daily basis for an excellent working condition using the inspection checklist.
• Conduct herself/himself in a manner expected of a bartender and member of the F&B, gaining the respect of his fellow workers.
• Do cashiering whenever required.
• Take food order and serve food in any outlet that you are attached.
• Able to use the computer for requisition of beverage stocks.
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

Your experience and skills include:

• skilled in Bar service and supervision with the ability to work in a multicultural and diverse environment
• penchant for customer service and effectively manage guest complaints
• ability to train and manage a dynamic team
• excellent English communication skills; both verbal and written
• minimum 2 years supervisory or team leader experience in a hotel environment is essential
• knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

go to method of application »

What is in it for you:

• Be part of a unique resort
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Assist  Director Talent & Culture in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinates with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports 

Your experience and skills include:

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 3 years of experience as L&D Manager
• Excellent reading, writing and oral proficiency in the English language
• Proficient in MS Excel, Word, & PowerPoint

Your team and working environment:

• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.