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  • Posted: Apr 12, 2021
    Deadline: Apr 16, 2021
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  • Toyota Kenya Limited is the authorized distributor and service provider of Toyota, Yamaha, HINO and Suzuki brands in Kenya. Toyota Kenya Ltd was incorporated in 1997 as a subsidiary by Toyota Tsusho Corporation (TTC) the trading arm of Toyota Motor Corporation
    Read more about this company

     

    Risk and Compliance Officer

    Division: N/A

    Department: Risk & Compliance

    Reports to: Risk & Compliance Manager

    Workstation: Head Quarters

    Direct Reports: N/A

    Indirect Reports: N/A

     

    JOB PURPOSE: This role is responsible for the determination of compliance levels across the business, to ensure solutions are implemented in a timely manner to address any gaps identified.

     

    MAIN RESPONSIBILITIES OF THE JOB

     

    Managerial Responsibilities: N/A

     

     

    Operational Responsibilities:

    • Review compliance with internal controls and regulatory requirements for all sections to ensure gaps in compliance are identified and addressed in a timely manner.
    • Updating risk management tools (compliance register, risk register and section incident reports) to enhance efficiency and effectiveness in the risk management process.
    • In liaison with the procurement team schedule and attend to vendor visits to ensure supplier compliance with Toyota Kenya Limited requirements.
    • Monitor legal and regulatory changes and work with the Manager to appropriately advise the Company on the impact of regulatory changes.
    • Assist in maintaining and implementation of the Global Code of Conduct & Ethics and CFAO Group Anti-bribery & Corruption Policy and Procedures.
    • Review the existence of documents and processes at branches and divisions to ensure non-compliant departments and divisions are identified and supported in the development and implementation of appropriate documents and processes.
    • Conduct continuous analysis of transactions, data and activities for any red flags and identifying any trends that could be an indicator of potential fraud, corruption, bribery, breach
    • Working with security, coordinate any external investigations by regulators, and state security agencies.
    • Monitoring and reporting on the whistleblowing line.

    KNOWLEDGE, SKILLS AND EXPERIENCE

    • Minimum level of academic and professional qualification required to perform effectively in the role
    • Bachelor’s Degree in Commerce, Finance, Business or related field
    • CPA (K), ACCA
    • Professional qualification in CISA, Forensics will be an added advantage
    • Minimum level of experience required to perform effectively in the role
    • 4 years of risk management or audit experience in an organisation of similar size and complexity

    WORKING RELATIONSHIPS

     

    Internal customers

    • All sections (functions, branches and division)
    • Head of sections (risk owners and champions)

    External Customers

    • N/A

    COMPETENCIES

     

    Technical

    • Basic knowledge of ERPS
    • Good understanding of risk management and controls,
    • Understanding of government policies related to risk
    • Computer literacy.

    Functional

    • Report writing
    • Presentation skills

    Behavioral

    • Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
    • Time Management – Ability to use time effectively and efficiently
    • Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
    • Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
    • Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
    • Ethics and values – Adhere to an appropriate and effective set of core values and beliefs, and in alignment with the Toyota Kenya values
    • Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

    go to method of application »

    Branch Manager

    Division: Network Management

    Department: Network Management

    Section / Unit: Administration

    Reports to:  Network Manager

    Work station: Nairobi, Ngong Road Branch

    JOB PURPOSE: This position is responsible for the development and implementation of the branch strategy in order to support the achievement of the Toyota Kenya brands targets (Parts, Sales, Service) of the branch. This includes the coordination of branch operations, as well as team management.

    MAIN RESPONSIBILITIES OF THE JOB

    Managerial / Supervisory Responsibilities

    • Develop and implement the branch strategy to support the achievement of the Toyota Kenya Strategy on increased profitability and market share for all the TKEN brands;
    • Supervise the sales, parts, and service team in the branch to ensure the team is motivated and highly performing
    • Oversee effective management and control of financial expenditure at the branch level for enhanced branch profitability
    • Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
    • Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported

    Operational Responsibilities

    • Identify business opportunities for the branch within the region to increase the TKEN market share for all the brands assigned
    • Monitor compliance with statutory and manufacture requirements with the support of the respective brands, to ensure minimal risk exposure to TKEN due to noncompliance
    • Network with key stakeholders within the community to promote branch services and identify business opportunities.
    • Promote customer satisfaction through timely resolution of all customer complaints at the branch.
    • In collaboration with Training and development team ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service
    • Coordinate general administration of the branch to ensure that branch facilities and resources are safe and secure in line with the Anzen guidelines
    • Coordinate the collection of information at the branch level on competitor activities to ensure the availability of information required to develop market penetration strategies on parts, sales and service for all the brands assigned
    • In consultation with the various assigned brands, develop branch targets for parts, sales and service for all the brands assigned, to support the achievement of the overall business targets on the 3Ss for the brands assigned
    • Monitor the performance of the various brands on the 3Ss against the agreed targets for the brands, report on, and develop plans to address any gaps identified

    KNOWLEDGE, SKILLS AND EXPERIENCE

    Minimum level of academic and professional qualification required to perform effectively in the role

    • Bachelor’s Degree in Automotive or business-related field.
    • Minimum level of experience required to perform effectively in the role
    • 5 years working experience in the motor industry from a reputable organization.
    • Post graduate Diploma in Business Management or equivalent.

    Direct Reports:

    • Service Manager
    • Parts Supervisor
    • Sales Supervisor

    Indirect Reports:

    • Service reception Supervisor
    • Service Advisor
    • Workshop Supervisor
    • Quality Controller
    • Technicians
    • Driver/ Caretaker
    • Cashier
    • Sales Executives
    • Warehouse Assistant
    • Parts Sales Representatives
    • Service Administrator

    WORKING RELATIONSHIPS

    Internal customers

    • All branch staffs
    • All support teams from HQ
    • Other branch managers, GMs and Managing Director.

    External Customers

    • Key Corporate customers.
    • Suppliers and Contractors.
    • Central Government and County Government departments
    • Banks and other stakeholders

    COMPETENCIES

    Technical

    • Budgeting knowledge
    • Computer literacy
    • Project management
    • Financial management
    • Automotive industry awareness
    • Toyota Retail Concept, Toyota facility guidelines and knowledge of TKEN business units
    • Human resource management
    • Performance management

    Functional

    • Report writing
    • Presentation skills
    • Benchmarking & evaluation

    Behavioral

    • Negotiation Skills
    • Integrity, analytical & numerical skills
    • Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
    • Performance Management and team building
    • Decision making –ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions required
    • Professionalism –maintains a professional approach based on ethics and TKEN values
    • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures TKEN is not put at reputational risk
    • Building consensus and influencing-ability to influence various players across all TKEN departments
    • Communication Skills
    • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
    • Resilience –can withstand strategic and operational challenges and maintain momentum
    • Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

    go to method of application »

    Service Manager - Mombasa

    Division: Network Management

    Department: Branch

    Section / Unit: Service

    Reports to: Branch Manager

    Work station: Mombasa

     

    JOB PURPOSE: The Service Manager position is responsible for the coordination of service operations to ensure timely and quality delivery of service to customers, compliance with Anzen guidelines in the delivery of service, and for the management of the service team for enhanced motivation and performance.

    MAIN RESPONSIBILITIES OF THE JOB

    Managerial / Supervisory

    • Implement service operational strategies to achieve set targets through continuous progress monitoring
    • Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocated
    • Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers
    • Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps
    • Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations
    • Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills

    Operational Responsibilities

    • Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section
    • Resolve critical customer complaints to mend broken trust and enhance customer retention
    • Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target
    • Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulations
    • Review work flows to increase the productivity of the Service team
    • Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps
    • In collaboration with the marketing team, implement marketing activities relating to services available to grow sales and create awareness
    • Report on the performance of the branch under the 3 Ss across the brands, detailing gaps and possible solutions, to ensure all the brands represented in the branch are well informed on the performance in a timely manner

    KNOWLEDGE, SKILLS AND EXPERIENCE

    Minimum level of academic and professional qualification required to perform effectively in the role

    • Bachelors’ Degree in engineering or other relevant field from a recognised institution.
    • Minimum level of experience required to perform effectively in the role
    • 5 years of experience in a motor vehicle workshop with at least 2 years in a supervisory position

    Direct Reports:

    • Service Advisors
    • Workshop Supervisors
    • Service Administrator

    Indirect Reports:

    • Quality Controller
    • Technician
    • SST & consumables store clerk

    WORKING RELATIONSHIPS

    Internal customers

    • Management Team – budgeting & performance reporting
    • Parts
    • Sales

    External Customers

    • Service Providers – sublets & supplies of consumables
    • Customers – For business opportunities & relationship Building

    COMPETENCIES

    Technical

    • Financial management to allow one understand the performance of the department.
    • Product & technical knowledge so that one is able to comfortably relate and respond to product issues.
    • Customer service management for relationship with customers to improve retention and acquisition.
    • Computer literacy
    • Budgeting and forecasting
    • Knowledge of professional standards

    Functional

    • Report writing- ability to develop reports
    • Presentation skills

    Behavioral

    • Ability to work under pressure
    • Negotiation & Conflict Management skills
    • Interpersonal Skills
    • Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
    • Performance Management
    • Professionalism –maintains a professional approach based on ethics and TKEN values
    • Integrity and honesty and ethics- ensures ethical practices and integrity to ensure TKEN is not exposed to reputational risk
    • Building consensus and influencing-ability to influence various players across all TKEN departments
    • Communication Skills
    • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
    • Resilience –is able to withstanding strategic and operational challenges and maintain momentum
    • Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

    go to method of application »

    Service Manager - Kisumu

    Division: Network Management

    Department: Branch

    Section / Unit: Service

    Reports to: Branch Manager

    Work station: Kisumu

     

    JOB PURPOSE: The Service Manager position is responsible for the coordination of service operations to ensure timely and quality delivery of service to customers, compliance with Anzen guidelines in the delivery of service, and for the management of the service team for enhanced motivation and performance.

    MAIN RESPONSIBILITIES OF THE JOB

    Managerial / Supervisory

    • Implement service operational strategies to achieve set targets through continuous progress monitoring
    • Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocated
    • Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers
    • Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps
    • Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations
    • Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills

    Operational Responsibilities

    • Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section
    • Resolve critical customer complaints to mend broken trust and enhance customer retention
    • Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target
    • Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulations
    • Review work flows to increase the productivity of the Service team
    • Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps
    • In collaboration with the marketing team, implement marketing activities relating to services available to grow sales and create awareness
    • Report on the performance of the branch under the 3 Ss across the brands, detailing gaps and possible solutions, to ensure all the brands represented in the branch are well informed on the performance in a timely manner

    KNOWLEDGE, SKILLS AND EXPERIENCE

    Minimum level of academic and professional qualification required to perform effectively in the role

    • Bachelors’ Degree in engineering or other relevant field from a recognised institution.
    • Minimum level of experience required to perform effectively in the role
    • 5 years of experience in a motor vehicle workshop with at least 2 years in a supervisory position

    Direct Reports:

    • Service Advisors
    • Workshop Supervisors
    • Service Administrator

    Indirect Reports:

    • Quality Controller
    • Technician
    • SST & consumables store clerk

    WORKING RELATIONSHIPS

    Internal customers

    • Management Team – budgeting & performance reporting
    • Parts
    • Sales

    External Customers

    • Service Providers – sublets & supplies of consumables
    • Customers – For business opportunities & relationship Building

    COMPETENCIES

    Technical

    • Financial management to allow one understand the performance of the department.
    • Product & technical knowledge so that one is able to comfortably relate and respond to product issues.
    • Customer service management for relationship with customers to improve retention and acquisition.
    • Computer literacy
    • Budgeting and forecasting
    • Knowledge of professional standards

    Functional

    • Report writing- ability to develop reports
    • Presentation skills

    Behavioral

    • Ability to work under pressure
    • Negotiation & Conflict Management skills
    • Interpersonal Skills
    • Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
    • Performance Management
    • Professionalism –maintains a professional approach based on ethics and TKEN values
    • Integrity and honesty and ethics- ensures ethical practices and integrity to ensure TKEN is not exposed to reputational risk
    • Building consensus and influencing-ability to influence various players across all TKEN departments
    • Communication Skills
    • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
    • Resilience –is able to withstanding strategic and operational challenges and maintain momentum
    • Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

    Method of Application

    View Toyota's Salary information in Kenya

    If you meet the requirements, kindly CLICK The Apply Now Button to forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 16th April 2021.

    Please indicate Risk & Compliance Officer as the header of your email.

    We are an equal opportunity employer

    Interested and qualified? Go to Toyota Kenya on toyotakenya.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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