Latest Recruitment at Kuehne + Nagel

How you create impact

• As Sea Logistics Sales Representative (FS-VS) you are an integral part of our Customer Care Locations and Teams.
• Your focus and priority are to win new customers, especially in the segment of small and medium-sized enterprises (SME) and to develop new business (FCL - Full Container Loads and LCL - Less than Container Loads).
• Based on a close collaboration with the Sea Logistics Team in your Customer Care Location your overarching goal is an extraordinary customer focus and experience. Both are crucial to the success of Kuehne+Nagel’s Roadmap 2026 and Vision 2030.
• Search for potential customers in internal and external sources and approach them by all communication channels (cold calls, social media messages etc.)
• Engage in online and physical meetings with potential customers to build-up relationships and trust
• Make the growth potential of your accounts and prospects transparent in Kuehne + Nagel´s Customer Relationship Management software
• Create a strong pipeline of prospects and opportunities to deliver on your personal and company growth aspirations
• Act as a consultant for customers to elaborate on the development of sea freight market and to build end-to-end solutions based on Kuehne+Nagel’s sea logistics services and solutions as well as online platform myKN
• Provide quotations in collaboration with internal stakeholders and pricing software as well as take pricing decisions in alignment with the Manager of your Customer Care Location
• Facilitate the implementation of new and additional business with the Sea Logistics Team in your Customer Care Location
• Conduct research regarding market potential as well as share customer feedback with internal stakeholders
• Document all relevant customer information as well as sales activities in Kuehne+Nagel’s Customer Relationship Management software
• Monitor the development of booked, shipped and invoiced transport volumes of your accounts based Kuehne + Nagel´s sales visibility software
• Foster the collaboration and sharing of best practices with your colleagues in the community of Sea Logistics Sales Representatives

What we would like you to bring

• Bachelors / First University Degree in Sales/Marketing/Economics or BA from a reputable Academic Institution                  
• Minimum of two (2) years work experience in the field as a sales representative in the Clearing & Forwarding/Logistics industry
• Advanced computer skills
• Fluent in English, Kiswahili
• Willingness to travel within area of responsibility
• Valid driving license & vehicle
•  Hunger and determination to win and grow new customers
• Hands-on mentality
• Ability to build trust with external and internal decision makers
• Very good communication and negotiations skills 

go to method of application »

How you create impact

• Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers
• Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
• Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases
• Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog)
• Ensure delivery against all financial targets and strategic objectives
• Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
• Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team
• Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers
• Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting
• Monitor exceptions through the CCL Dashboard and identify process improvement opportunities
• Monitoring customer profitability and maximize Gross Profit (GP) on customer level
• Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline
• Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.

What we would like you to bring

• Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics
• Initial experience in decision making and problem-solving skills
• First experience in financial acumen and decision-making
• Fluent in local language and advanced English proficiency (written and verbal)
• Degree / Diploma in Freight forwarding – Preferred*
• Strong collaboration skills and team-oriented mindset
• Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle
• Advanced communication skills with the ability to convey ideas effectively to different stakeholders
• Highly customer-oriented mindset, focused on delivering solutions that meet changing needs
• Openness to change and continuous improvement efforts to enhance processes and customer satisfaction
• Proactive and solutions-focused with a focus on optimizing customer experience