Latest Recruitment at Safaricom

DESCRIPTION

We are pleased to announce the subject career opportunity within M-Pesa Commercial (M-Pesa Africa) reporting to the Principal Product Manager. 

 Role Description 

M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities. Partnerships are a cornerstone of the M-Pesa vision to become the leading FinTech platform in Sub-Saharan Africa.

 As the M-Pesa Business Development manager, you will define the target partnerships roadmap, then build and execute the business development strategy to deliver on this. In addition, you will manage key partner accounts to delight customers and ensure strategic partnerships reach their operational and commercial potential.

You will also be supporting the OpCos to execute on commercial contracts and leverage regional alignment for multi-market frameworks. It will involve developing and maintaining business development material, refining commercial models, liaising with legal and regulatory teams, building and maintaining a business development pipeline, relationship management, inputting key partner needs to the agile development process, sharing best practice on partnership support and helping markets migrate existing relationships to the M-PESA AFRICA platform.

This will involve being able to engage and influence multiple stakeholders, respond quickly to commercial changes, and at times aligning conflicting interests to execute our financial services platform strategy.

 Key Role Responsibilities 

Business Payments: 

Complexity of area/responsibilities:

The portfolio of partners you are responsible for may include payments services providers, global merchants and large local organizations to integrate either via the M-Pesa Open API or our mini app platform.

 Additional expertise needed: Due to complex, diversified product areas, the successful candidate needs to have a good understanding of technical channels (solutions maintained include open API’s, Business App, Portal, Digital Onboarding Platform)

*Drive partnership management to support commercial objectives and build a business development pipeline:

• Own business development pipeline and drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
• Proactively build and maintain business development documentation, including key proof points 
• Design business development strategies to fulfil target partnerships roadmap
• Collaborate with the wider Commercial organization to design and execute marketing initiatives to generate new leads within target partners
• Become the voice of key strategic accounts within M-Pesa, ensuring partner needs are managed
• Build local market capacity for executing partnership deals and local contracts
• Engage pro-actively with product management to ensure key account/ partner’s needs are reflected in the feature backlog
• Liaise with product managers to share partner feedback and understand product priorities to support the product roadmap

  Own a portfolio of key strategic accounts and accelerate commercial alignment: 

 

• Act as the SPOC for a portfolio of accounts, ensuring partnership success
• Optimize the P&L for key strategic partners, driving the commercial success of partnerships
• Identify and implement initiatives to deepen and broaden key strategic partnerships
• Review with local markets existing contractual agreements and build pathway to migrate
• Share best practice on partner management and common issues impacting our corporate customers
• Support product managers in responding to commercial analysis once services are live to have common commercial frameworks

 Identify innovation and cost-saving initiatives:

• Reduce dependency on third party suppliers to support sales activities
• Identify new feature ideas to feed into the product roadmap, re-assure partners and expedite the platform approach
• Address escalations/conflicts of interest and work with stakeholders to find ways of mitigating these
• Flexibly support business development needs across credit, savings, wealth and insurance

 Build governance mechanisms to respond to partners’ needs: 

 

• Set-up cadence of governance meetings with partners to build trust and for effective relationship management
• Liaise with internal stakeholders such as VGE, Vodacash FS to successfully implement partnerships and address any conflicts of interest

 

 

QUALIFICATIONS

 

Apply if you have: 

• Bachelor’s degree required, a master’s degree in a related field preferred
• > 6 years of professional experience in business development, account management or product management within technology, financial services, or consulting
• Strong knowledge of mobile money, fintech and financial services
• Experience in sales and managing commercial negotiations
• Understanding of regulatory environment and future direction of regulation
• Analytical bent of mind, structured thinker with strong business acumen
• Contagious passion for, and commitment to driving mobile money growth and innovation
• Experience using Salesforce, or similar CRM tools

Desirable:

 Knowledge of SAFe (Scaled Agile Framework)

What you can expect from us: 

• We believe in a fair and robust interview process  
• We have a robust flexible total reward scheme 
• Dedicated support and mentoring/coaching 
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential. 

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DESCRIPTION

We are pleased to announce the subject career opportunity within M-Pesa Commercial (M-Pesa Africa) reporting to the Principal Product Manager. 

 Role Description 

M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities. Partnerships are a cornerstone of the M-Pesa vision to become the leading FinTech platform in Sub-Saharan Africa.

 As the M-Pesa Business Development manager, you will define the target partnerships roadmap, then build and execute the business development strategy to deliver on this. In addition, you will manage key partner accounts to delight customers and ensure strategic partnerships reach their operational and commercial potential.

You will also be supporting the OpCos to execute on commercial contracts and leverage regional alignment for multi-market frameworks. It will involve developing and maintaining business development material, refining commercial models, liaising with legal and regulatory teams, building and maintaining a business development pipeline, relationship management, inputting key partner needs to the agile development process, sharing best practice on partnership support and helping markets migrate existing relationships to the M-PESA AFRICA platform.

This will involve being able to engage and influence multiple stakeholders, respond quickly to commercial changes, and at times aligning conflicting interests to execute our financial services platform strategy.

 Key Role Responsibilities 

Financial Services: 

Complexity of area/responsibilities:

The Financial Services Agile Release Train (ART) delivers a wide set of financial products and services, above and beyond normal financial transactions, including insurance, savings and wealth. These highly complex products provide Merchant and Consumer loans and Overdrafts, and future products will need to be driven from RFP, to in-market pilots and innovations to mature products.

 Additional expertise needed: Deep understanding of Financial Products and key industry players required, having previously delivered external negotiations within FinTech and Banking Sector, and engagement with regulatory bodies is a plus. >5 years of professional experience with experience at a bank, regulatory body, fintech or other relevant digital business 

*Drive partnership management to support commercial objectives and build a business development pipeline:

• Own business development pipeline and drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
• Proactively build and maintain business development documentation, including key proof points 
• Design business development strategies to fulfil target partnerships roadmap
• Collaborate with the wider Commercial organization to design and execute marketing initiatives to generate new leads within target partners
• Become the voice of key strategic accounts within M-Pesa, ensuring partner needs are managed
• Build local market capacity for executing partnership deals and local contracts
• Engage pro-actively with product management to ensure key account/ partner’s needs are reflected in the feature backlog
• Liaise with product managers to share partner feedback and understand product priorities to support the product roadmap

  Own a portfolio of key strategic accounts and accelerate commercial alignment: 

 

• Act as the SPOC for a portfolio of accounts, ensuring partnership success
• Optimize the P&L for key strategic partners, driving the commercial success of partnerships
• Identify and implement initiatives to deepen and broaden key strategic partnerships
• Review with local markets existing contractual agreements and build pathway to migrate
• Share best practice on partner management and common issues impacting our corporate customers
• Support product managers in responding to commercial analysis once services are live to have common commercial frameworks

 Identify innovation and cost-saving initiatives:

• Reduce dependency on third party suppliers to support sales activities
• Identify new feature ideas to feed into the product roadmap, re-assure partners and expedite the platform approach
• Address escalations/conflicts of interest and work with stakeholders to find ways of mitigating these
• Flexibly support business development needs across credit, savings, wealth and insurance

 Build governance mechanisms to respond to partners’ needs: 

 

• Set-up cadence of governance meetings with partners to build trust and for effective relationship management
• Liaise with internal stakeholders such as VGE, Vodacash FS to successfully implement partnerships and address any conflicts of interest

 

 

QUALIFICATIONS

 

Apply if you have: 

• Bachelor’s degree required, a master’s degree in a related field preferred
• > 6 years of professional experience in business development, account management or product management within technology, financial services, or consulting
• Strong knowledge of mobile money, fintech and financial services
• Experience in sales and managing commercial negotiations
• Understanding of regulatory environment and future direction of regulation
• Analytical bent of mind, structured thinker with strong business acumen
• Contagious passion for, and commitment to driving mobile money growth and innovation
• Experience using Salesforce, or similar CRM tools

Desirable:

 Knowledge of SAFe (Scaled Agile Framework)

What you can expect from us: 

• We believe in a fair and robust interview process  
• We have a robust flexible total reward scheme 
• Dedicated support and mentoring/coaching 
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential. 

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DESCRIPTION

We are pleased to announce the following vacancy for Senior Manager – M-PESA Universal Payments within Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Safaricom aims to offer an expanded set to payment capabilities to merchants and consumers by enabling secure and convenient payment solutions working with various industry players. The Role holder is responsible for the managing universal payments propositions as well as execution of the strategy. Universal Payments includes and is not limited to global payments propositions, remittances, interoperable payments with universal payments service providers and relevant payment services beyond the M-PESA ecosystem.

The incumbent will interact with all stakeholders with respect to universal payments i.e. the regulator, various strategic partners, consumer and merchant facing teams to ensure sustained growth while managing the contractual obligations and commercials. The incumbent will also ensure additional and adequate ongoing strategic and tactical focus on the proper execution of the overall universal payment’s strategy. The role holder aims to set and manage the M-PESA Product, including roll out, on-going performance and enhancement of the product.

The role reports to Tribe lead – Next Financial Service.

Roles and Responsibilities

• Develop and manage the overall Universal Payments strategy from strategic planning through to tactical execution
• Support the execution of M-PESA Africa Payments strategy at both Opco and group levels
• Develop new Business Models around Universal Payments that will ensure that Safaricom keeps its strategic focus of financial inclusion by exploiting new business opportunities beyond traditional and existing payment services
• Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in payments. Leverage technology to widen the current scope of payments on M-PESA towards driving Financial Inclusion
• Own the product roadmap of the organization platform thinking holistically across the entire value chain to further the organization’s position in the market
• Guide the business in the growth of Universal Payments within the Payments Ecosystem
• Develop a strategic partnership framework that defines the contractual engagement for onboarding new partners and managing existing partners in the payment’s ecosystem
• Work closely with existing and new partners to identifying opportunities that will ensure growth on revenue. Target, prospect, develop and strengthen partnerships with other organizations that enable to scale the financial services payments business
• Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
• Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact
• Be an advocate for providing the best partner experience possible
• Maintain consistent communication and builds positive brand partner rapport
• Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
• Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
• Conceptualize new strategic initiatives that could be built around or benefit from the other partnerships.
• Suggest and develop processes and services to improve operational efficiency between the partners
• Engage with key influencers and decision makers across different teams to accomplish the partnership goals in the payment’s ecosystem
• Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
• Monitor market insights (market intelligence) and competitor activity within the payments sector to support overall business strategy and support decision making.
• Collaborate with the relevant teams to develop marketing strategy and plans to grow the Universal Payments business
• In liaison with the regulatory team drive deeper relationships with the regulator to ensure approval of new products and services
• Working closely with the corporate security teams ensure proper due diligence and compliance monitoring on existing and new partners and payment processes
• Ensure compliance with the National Payments Systems (NPS) Act and Money Remitters adherence to FATF recommendations and POCAMLA Act.
• Facilitate a strong and open relationship with the regulator to ensure continual improvement with a better understanding of the regulatory expectations and regulatory agenda.
• Coordinate responses to regulatory requests including consultation papers providing key stakeholders with advice and guidance on regulatory expectations.
• Ensure statutory reports are duly submitted to the Central Bank of Kenya in an accurate and timely manner
• Lead critical planning meetings, status updates, business reviews and other communication related to the payments industry.

QUALIFICATIONS

• Bachelor’s degree in a related field from a recognized university
• A Master’s degree will be an added advantage
• At least 5-8 years’ experience in a large corporate or multinational company, demonstrated progression and at least 3 years’ experience in a Telecommunications company handling partnerships, business development and strategy formulation.
• Must have a good understanding of the payment/Financial Services market.
• International experience and multicultural sensitivity
• Analytical bent of mind, structured thinker with strong business acumen
• Must demonstrates an awareness of current events and trends.
• Self-starter with exceptional people, presentation and communication skills
• Experience in management of budgets and forecasts in a large company
• Track record of innovation and development of new products and services
• Must demonstrate strategy execution/delivery Solid influencing and negotiation skills
• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business 
• Acts in line with legal, regulatory, professional and ethical standards

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DESCRIPTION

We are pleased to announce the following opportunity in the Digital IT within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief description

Reporting to Senior Manager IT Transformation, the position holder will shape and drive end to end Strategy and Architecture for cloud computing for safaricom ensuring that our technology assets evolve to deliver best customer experience, enable new rich services and meet future operational targets. This role requires a high caliber individual with strong strategic mindset. Solid understanding of cloud computing architecture together with underlying IT infrastructure is the key imperative. The role holders should always keep abreast with IT best practices and have a track record of working effectively with a wide set of stakeholders on complex technology programs.

Responsibilities

• Defining vision and overall Strategy and Architecture for cloud computing to meet business needs.
• Working with key stakeholders to integrate opportunities/challenges across different technology domain areas to create an aligned set of strategic priorities.
• Develop and maintain a roadmap to guide optimal deployment of workload on available cloud computing assets.
• Define and maintain a supplier and technology strategy for cloud infrastructure: Compute, Storage and Networking
• Define strategy and architecture to enable Safaricom be the technology partner of choice to both internal and external customers under any combination of existing and future operating models: IaaS, PaaS, SaaS, DaaS (VDI)
• Staying abreast with industry developments in cloud computing through continuous research and engagement with group IT and vendors to drive best practice adoption.
• Support all financial and vendor management processes, ensuring continual alignment with strategy.

QUALIFICATIONS

• University degree in Information Technology or a telecommunications biased discipline.
• Experience of leading development of complex technology strategies, architectures or roadmaps
• Good understanding of broad set of technologies used in IT.
• Proven track record in cloud strategy and architecture development
• Supplier strategy experience

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DESCRIPTION

We are pleased to announce the following opportunity in the Digital IT within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

 Brief description

Reporting to Enterprise Architecture Lead, the position holder will be responsible for shaping and implementing strategic products to ensure that organization technology stays on the leading edge to best serve our firm and our clients.

RESPONSIBILITIES

• Identify, analyze, and direct the execution of change towards a cloud first approach for all IT workloads.
• Define overall principles guiding all designs and operations of data in cloud.
• Definition of strategy, roadmaps and support evolution of data to cloud.
• Definition of data strategy and translating business needs into data architecture deliverables and artifacts.
• Data solution design providing oversight and guidance related to data design and usage
• Design and development for enterprise data initiatives across multiple platform types (operational, analytical, and reporting).
• Cascade, train, monitor and report on cloud practices across the enterprise.
• Define and manage a cloud operating model and roadmap in alignment with the Digital Insights blueprint and Tech 2025.
• Oversee and lead the strategy, design, modelling, and deployment of data architectures, standards, and frameworks.
• Scout new cloud technologies and vendors to enable innovation and identify technical enablers
• Manage data architecture and establish the capability to monitor new cloud technology developments and trends in the industry
• Build, recruit, retain, manage and develop a world-class cloud architecture team and organization
• Provide thought leadership on foundational cloud architecture best practices and disruptive technology trajectory and implications
• Establish data center of excellence spanning both private and public cloud as well as able to offer guidance to Telco cloud.
• Oversee and Lead technical briefings, proof of concepts and architectural design sessions

QUALIFICATIONS

• Master’s or bachelor’s degree in Computer Science, Information Systems, Post Graduate Masters Business Administration or similar, or other related field
• 5 or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
• 5 or more years of experience in data management with prior experience leading/managing data teams
• Extensive experience in IT strategic planning, organization design and development
• Experience in leading large architecture teams in an agile context, operating and influencing effectively across the organization and within complex contexts
• Experience in business and data modelling.
• Experience in the cloud and on-prem integration solution and Data governance tools like Data Integrator, Enterprise Data Quality, Informatica, Azure Data Factory, AWS Glue.
• Experience building data pipelines for machine learning, model development/testing and deployment to containers
• Professional experience and knowledge of cloud both public and private, digital and Telecommunications industries strongly preferred.
• Enterprise Architecture certification is an added advantage.

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We are pleased to announce the subject career opportunity within Technology (M-Pesa) reporting to the Manager, Financial Solutions.

About M-Pesa

M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa is currently supporting 6 markets and scaling with a mission to build a ONE M-Pesa, the largest FinTech and digital ecosystem in Africa by 2025.

Our Culture Pillars: Customer Focused; Innovation; Experiment & Be bold; Teamwork

Role Description

The position holder will be responsible for improving existing solutions, providing technical support, troubleshooting and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation and operational acceptance compliance.

What you will be doing

• Ensure data and/or application availability of the assigned systems and applications;
• Participate in design, testing and implementation of new products, services, functionalities or upgrades
• Provide support for financial solutions which includes MPESA and integrations
• Perform Systems and Applications Monitoring
• Maintain knowledge base by documenting technical knowledge
• Collaborate with team members to improve the tools, systems and procedures
• Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
• Work with the external and internal technical teams to ensure efficient resolution of all system issues
• Implement DevOps technologies and processes, e.g.: containerization
• Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
• Transfer system knowledge to internal customers on new features and support processes
• Prepare and publish accurate and timely system performance reports
• Perform regular service improvements that align with 99.999% availability
• Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met
• Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
• Provide prompt and accurate feedback to stakeholders on assigned tasks
• Ensure all issues are logged in the service management tool and are properly prioritized and accurately log resolution details in the ticket

Competencies you require for the role

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests, and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity  
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems, and policy to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business 
• Acts in line with legal, regulatory, professional, and ethical standards

Working With Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality, and business benefit 
• Schedules activity and identifies resource needs, dependencies, and synergies  
• Evaluates progress, mitigates risks, and addresses issues

 

 

QUALIFICATIONS

 

Apply if you have:

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
• Working knowledge of databases and SQL
• Excellent problem-solving and communication skills
• Software development skills in Java, python, Angular JS etc
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in mobile money systems, integrations or Financial systems
• Must be able to work without supervision & meet tight deadlines/schedules
• Good presentation skills
• Proactive & self-motivated

What you can expect from us:

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

go to method of application »

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the Senior Manager- Strategy and international expansion

Role Description

M-Pesa, is a pioneer and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can send money digitally, M-Pesa has now grown to offer millions of customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

 M-Pesa is now making strides to strengthen its offering to businesses in our operating countries, making it easier for them to get onboarded and to accept M-Pesa payments across channels, including in-store payments, online payments, and payments through social media.

 In your role, you will be assessing commercial opportunity and market readiness for mobile money in new markets. Collaborate with MPA product managers and external stakeholders to develop the product roadmap and relevant path to launch and scale (incl. products & service, distribution, business processes etc.)

Lead the business proposition for the launch of specific products in new markets, including the definition of the requirements and specifications of the product, as well as the management of commercial, contractual and regulatory work streams.

Determine specifications, pricing, and go to market planning for M-PESA products and services in new markets and ensure that M-PESA products and services meet all the set KPIs post launch

What you will be executing

Development of a strong product strategy and roadmap for each new market:

• Conduct thorough in-market commercial discovery using to determine customers' needs and desires.
• Articulate market requirements, consumer trends and opportunities for M-PESA products and services
• Identify opportunities for M-PESA products and services innovation and enhancements
• Assesses market competition by comparing the company's product to competitors' products within payments and financial services industry.
• Focus on customer needs and a simple customer experience
• Develop new business relationships with third parties to deliver added value and efficiency to all markets to deliver the defined services according to specifications in time and quality

Product planning and launch management:

• Recommend the nature and scope of the launch portfolrio and as well as future M-PESA products and services investigating new product ideas and/or product changes.
• Drive engagement with the off-footprint partners to strengthen commercial and financial analysis in roadmap decision and implementing products & enablers.
• Bring new M-PESA products to market by analyzing proposed product requirements and product development programs.
• Define the long-term strategy of M-PESA and create product road map
• Prepare M-PESA products and services documents including market requirement documents and product use cases to drive product activity
• Develop pricing strategies and product policies
• Provide technical & thought leadership throughout various stages of solution lifecycle – planning, design, specification, implementation and launch
• Create use cases and detailed product roadmap documents to articulate desired features and functionalities to developers and designers

Lead the business proposition for the launch of the product in new markets:

• Engage with the leaders in new markets to support investment decision, assess commercial opportunity and market readiness (including regulatory and senior management buy-in).
• Work with the market teams and leadership to develop the relevant path to launch and scale (products & service, distribution, business processes, contracts, compliance…).

 

 

QUALIFICATIONS

 

Apply if you have:

• Bachelor’s degree is required (business degree, engineering degree plus commercial knowledge), a master’s degree in a related field is preferred.
• 7+ years of professional experience with at least 5 years in payments and/or mobile money/merchant acquiring.
• Relevant graduate education Previous experience in product management functions in the mobile or software industry with a track record of creation and delivery of consumer services
• Strong understanding of mobile and internet technologies as well as knowledge of mobile applications for the major mobile platforms (Android & iOS).
• High customer focus and ability to communicate effectively; inspire and influence
• Experience in a complex, multi-national environment 
• Expertise in developing partnerships with third parties.
• Experience driving product roadmaps and working with agile squads in product development.
• International experience and multicultural sensitivity.
• Analytical bent of mind, a structured thinker with strong business acumen.
• Self-starter with exceptional people, presentation, and communication skills.
• Solid influencing and negotiation skills.
• Passion for, and commitment to driving mobile money growth and innovation.

We are happy if you have:

• Agile certification.

What you can expect from us:

• We live the spirit values of M-Pesa Africa: Customer Focus; Innovation; Experiment & be bold; Teamwork.
• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.