Job Opportunities at Standard Bank Group

Job Purpose;

• To guide the development of Ecosystem Banking training material to enable staff across the Group to use all available data, insights and capabilities to partner with clients for growth, with an emphasis on Trans Regional clients. To integrate internal capabilities (e.g. Innovation, Client Solutions, Client Segments) to enable execution of market ecosystems. To guide the development and implementation of the Ecosystem Banking toolbox.

Job Function;

• Create quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests. Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year. Determine development needs of the team and ensures that development opportunities (training, rotation, onthe-job learning) are budgeted for and executed. Determine the most appropriate build required for analytical tools set development and ensure that these are agreed with line manager. Develop a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Addresses poor performance. Ensure a structured and well governed environment is in place to minimise failures. Ensure effective reporting of possible model issues to senior management as well as the model governance forum, with appropriate recommendations. Ensure models operate in real time (where system allows for it). Ensure monthly runs are stored with adequate history to measure model performance over time (chronological datasets). Ensure that all models are reviewed in accordance with the model review policy. Ensure that all models built by the team are fit for purpose and operate within performance metrics. Ensure that any manual interventions and hand-offs in the production process are minimised. Ensure that model outputs for model measurement and reporting are stored and maintained. Ensure that model performance remains within the predefined performance criteria. Ensure that models are productionalised and automated as defined. Ensure that models are sufficiently tested prior to final deployment.
• Ensure that the models, once put into production have sufficient levels of error handling processes. Ensure the development of new models (e.g., propensity, churn, micro segmentation, contact-ability, response, etc.) for Campaign analytics that deliver value and/or improve on prior model. Ensure the model automation process is well measured to identify bottle necks and possible issues. Ensure the overall accuracy of all new campaign models developed and provide guidance and support to the rest of the team given the high volume of models to be developed. Evaluate effectiveness of models developed by the Analysts, and selects the appropriate model for validation and approval by line management. Evaluate the appropriateness of models for relevant campaigns and take into consideration the business problem against data nuances. Explore and leverage new data sources that allow deeper client understanding and increase model lift and performance. Explore and leverage new model development techniques and tools to challenge current status quo (e.g., Random Forests, CHAID, CART, etc.). Identify, investigate, communicate to relevant stakeholders and remedies any issues that occurs in the model production environment. Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner. Investigate and understand why models may not perform at respective levels and guides model developers accordingly. Investigate, communicate and present plans to model governance forum on critical system issues. Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and has career conversations with them. Manage a team to ensure effective delivery of objectives for the area. Monitor overtime on a monthly basis. Analyses reasons for overtime and creates actions to address the issues. Motivate team members and ensures that they receive recognition for work well done. Optimise model future performance (take up rate, environmental climate, business strategy, model drifts, etc.) against business strategy and actual model performance. Present models for approval at Model Governance forum. Provide model approval in terms of robustness and appropriateness to line management. When required, initiates disciplinary processes for team members. Resolve grievances raised by team members, escalating only if unresolved.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Ecosystems
• Business & Commercial Clients
• 8-10 years
• Experience in Learning and Development and/or Organisational Development acquired working within a business function that spans multiple stakeholders and multiple countries. Experience in structuring capability building interventions (training, coaching, experiential learning, continuous development) that impacts business outcomes.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Producing Output
• Resolving Conflict
• Taking Action

Technical Competencies:

• Business Acumen (Audit)
• Compliance
• Continuous Process Improvement
• Customer Understanding (Business Banking)
• Financial Acumen
• Product Knowledge (Trading, Transacting)
• Risk Management
   

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JOB DESCRIPTION
Job purpose;

• To implement, enable, scale, entrench, engage and commercialize the Main Market Clients segment value proposition/s and life journeys in country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms.

Key Responsibilities;

• Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
• Accountable for successful delivery of segment client experiences, segment client growth and segment financials.
• Accountable for target state (emotional journey/ experience) the client would experience in taking up the proposition as part solving the client need or opportunity.
• Accountable for the achievement of the segment financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with CHNW Clients, country requirements and in close collaboration with country, other segment heads and Client Solutions.
• Ensure that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions.
• Ensure the analysis and interpretation of customer data in terms of the problems to be solved and uses the data to shape propositions and solutions.
• Follow the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
• Identify current and potential employee skill requirements in consultation with the People and Culture function.
• Implement and monitor risk management across the segment (e.g., operational risk, credit risk, ecosystems risk and partner risk management).
• Implement the client value proposition in country with approved customisations.
• Inspire the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Lead and execute the Main Market segment value proposition, related toolbox(es) and client journeys in country and customises accordingly.
• Leverage client analytics and data to inform changes in the value proposition, priorities and building of client relationships.
• Maintain alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
• Partner with Client Solutions, digital and eCommerce and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
• Provide input into talent strategy developed by People and Culture.
• Provide input into the overall segment value proposition and related toolbox(es).
• Set the example and lead the team in line with the Group’s leadership identity, core values and People Promise.
• Set the example in line with the Group’s leadership identity, core values and People Promise.
• Stay abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
• Track and report on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).
• Conduct client sensing in order to improve understanding of client needs.
• Deliver SBG and 3rd party products and services to the Main Market client segment through a client centric platform.
• Demonstrate leader-led direction and behaviours to enable successful transformation of the main market segment into the new business model.
• Develop appropriate recovery and resolution plans to protect the Main Market segment from any untoward event.
• Develop client risk appetite based on the defined framework which is signed off by CHNW, country in conjunction with Risk.
• Drive and entrench a consistent client experience through all engagement platforms.
• Drive multi-product client experiences to address life events, distributed through client engagement platforms.
• Ensure alignment to the People and Culture standards with regards to all employee-related matters.
• Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Main Market Clients
• Consumer & High Net Worth
• More than 10 years
• Experience in developing, designing and enabling segment value propositions. Strong understanding of digital, open banking and platform integrations.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Customer Understanding (Business Banking)
• Financial Acumen
• Product and Services Knowledge
• Risk Identification
• Risk Reporting
• Risk/ Reward Thinking
• Strategy Definition