Vacancies at KCB Bank Kenya

Duties & Responsibilities 

• Drive Bancassurance Retail Sales. 
• Leading and managing planning of annual business targets and responsible for the achievement of the Bancassurance revenue targets.
• Overall responsibility for sales growth, tracking, management reports through regular performance reviews in line with business objectives and targets
• Management of resources within the business development segment including focus to attain placement of resources and business in line with Bancassurance Agency and Group Insurance Agency policy.
• Provide leadership, motivation and management of performance of the Bancassurance sales managers and agents. 
• Stakeholder management with insurance partners for effective product development and service delivery.
• Responsible for retention of business and support of the sales teams and relationship managers and management of their day-to-day business progress
• Leverage on the NBK and Group Branch Network to grow the Bancassurance business.
• Ensure excellent Customer Service and Value Proposition. 
• Identify product needs and develop solutions in liaison with various insurer partners or underwriters to meet current and future need of the business and the customers. 
• Ensure all regulatory requirements are met through rigorous compliance checks and adherence to SLAS.
• Identifying and develop new revenue lines though across business channels.
• Ensure procedures, TATS, SLAs and audit items are maintained/ closed within deadlines.

Academic and Professional Qualifications

• University Degree in Business related field. 
• Certificate in Insurance e.g. COP, ACII, IIK 
• Postgraduate and or Banking qualifications will be an added advantage.
• Professional qualification in sales / marketing 
• Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.                  

Work Experience and Skills

• 4-5 years’ experience in the Financial/Banking/Business development field, three (3) of which should be in Insurance Marketing environment. 
• Entrepreneurial and Commercial thinking.
• Excellent research, analytical, and problem-solving skills.
• Integrity and courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills.
• Strong organizational skills.
• Excellent stakeholder management skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Very Good Knowledge of CBK    prudential guidelines and reporting.
• Knowledge of financial management.
• Passionate Drive for results.
• Service Excellence.

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Key Responsibilities:

• Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
• Make accurate and timely postings of all customer teller & cash transactions.
• Assist in the achievement of Branch growth & profitability targets to enhance productivity.
• Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
• Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
• Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
• Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
• Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance. 
• Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
• Ensure compliance with all other relevant internal policies and Procedures as required within the office.
• Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices. 
• Any other duties as may be assigned by Management from time to time.

Skills & Experience:

• University Degree from a recognized University. 
• Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
• 6 months experience in branch operations.
• Excellent customer service skills.
• Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
• Excellent interpersonal, team management and communication skills.
• Demonstrated integrity and ethical standards.
• Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration. 
• Strong communication, analytical, and problem-solving skills. 

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Key Responsibilities:

• Develop and implement business strategies to deliver performance and growth targets of the branch.
• Execute the Bank’s and Regional Business Strategies at the branch level.
• Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy.
• Drive employee development and engagement within the branch.
• Build a motivated, committed and focused branch team.
• Provide the overall coordination, leadership and management of performance at the branch.
• Develop and implement sales and profitability plans to ensure achievement of Branch targets.
• Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area.
• Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth.
• Oversee effective delivery of operations and services in the branch in line with agreed services standards. 
• Provide the overall coordination, leadership, motivation and management of performance of all staff in the branch.
• Oversee branch financial management in line with business strategy
• Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation.
• Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash.

Skills & Experience:

• University Degree from a recognized University. 
• Professional qualification in Banking (AKIB / ACIB)
• Proven understanding and application of effective selling strategies and techniques
• 5 years Banking experience in banking sales, service, credit, relationship management or operations and 3 of which should be in a leadership position
• Sound knowledge of banking services, products and solutions including lending, and credit administration. 
• Proven success in customer service, relationship management and business development acumen
• Strong supervisory and team management skills 
• Knowledge of branch operations
• Budgeting Knowledge
• Ability to manage and implement change initiatives by taking ownership and working with all stakeholders.

go to method of application »

Key Responsibilities:

• Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
• Make accurate and timely postings of all customer teller & cash transactions.
• Assist in the achievement of Branch growth & profitability targets to enhance productivity.
• Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
• Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
• Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
• Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
• Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance. 
• Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
• Ensure compliance with all other relevant internal policies and Procedures as required within the office.
• Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices. 
• Any other duties as may be assigned by Management from time to time.

Skills & Experience:

• University Degree from a recognized University. 
• Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
• 6 months experience in branch operations.
• Excellent customer service skills.
• Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
• Excellent interpersonal, team management and communication skills.
• Demonstrated integrity and ethical standards.
• Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration. 
• Strong communication, analytical, and problem-solving skills. 

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Key Responsibilities:

• Act as the primary point of contact within the Bank for data privacy issues for members of staff, regulators, and any relevant data protection authorities.
• Ensure the Bank’s policy is in accordance with the Data Protection Act, 2019.
• Evaluate the existing data protection framework and identify areas of non or partial compliance and resolve any issues.
• Conduct regular assessment to ensure the Bank’s compliance with the data protection laws.
• Will be responsible for devising training plans and providing training to staff regarding data protection compliance for those who are involved in processing sensitive personal data and personal data to raise levels of awareness of data protection issues throughout the business. He/she will also provide data protection advice and support to members of staff.
• Be proactive in horizon scanning for proposed and actual changes to data protection laws and guidance to ensure awareness of changes in the regulatory environment, and to advise the business on how to be market-leading in its data protection strategy.
• Review and advise the business teams in relation to data subject access requests and support the teams to provide responses. Advise the business teams on any matters in relation to data protection compliance.
• Promote a culture of data protection compliance across all units of the Bank and conduct periodic audits to ensure data privacy processes are being followed.
• Always evaluate the Bank’s data processing activities and keep the Bank’s data processing inventory updated. 
• Take ownership of data protection documentation and reporting requirements, including records of processing activities, data protection impact assessments, data incident records and data breach reporting, and conduct periodic compliance assessments of these.
• Serving as the contact point for data subjects on privacy matters, including DSARs (data subject access requests).
• Performing regular data privacy assessments to ensure compliance and proactively address potential issues 
• Evaluate the Bank’s data processing activities and keep the Bank’s data processing inventory updated at all times. 
• Responding to data subjects about how their personal data is utilized and measures the Bank has put in place to protect their data.
• Conduct training and deepen data protection awareness across the bank

Skills & Experience:

• Bachelor’s Degree in Information Technology, Legal, Risk Management or business related field from a recognised university.
• Professional Certification in CISA, CISM, CRISC, CDPSE or; CIPP/CIPM 
• At least 6-8 years’ working experience within risk management, internal audit, compliance, 4 of which should be in Data Privacy laws within the region and/or EU Data Privacy laws.
• Risk, Compliance or Legal function, with recent experience in privacy compliance.
• Conversant with Banking regulatory requirements
• Experience in Branch Operations.
• Expertise in MIS.
• Knowledge of AML/KYC policy
• Analytical skills.
• Excellent report writing skills
• Inter-personal sensitivity.
• Action and result orientation.
• Resilience
• Excellent communication & inter-personal skills
• Good presentation skills
• Good analytical skills