Ongoing Recruitment at Bank of Africa Kenya Limited

Responsibilities and Accountabilities

Financial Management

• Manage and grow branch business by optimizing the balance sheet and maximize the profitability in line with set targets.
• Manage SME/ Retail Business of the Branch to grow assets and liabilities in order to maintain an effective balance sheet within Branch budgets
• Grow business in line with the bank’s targeted sectors of the economy in line with set budget.
• Thoroughly review credit applications to reduce the possibility of NPA and proactively manage recovery of NPA in the event of default.
• Manage costs to the lowest possible levels while maximizing revenues to create an acceptable positive cost / income ratio.
• Organize marketing activities within the business area in order to maximize an appropriate growth in business
• Continuously provide a data base of target markets in the area guided by the market demographics/sectors

Customer Service

• Oversee the implementation of SLA at Branch level and see that client. deliverables are meet at all levels.
• Provide agreed levels of service within the agreed TAT (turnaround times) and SLAs (Service Level Agreements) of each product, services within each sector.
• Monitor and review customer service in order to retain and develop an optimum customer base. Conduct customer service surveys at Branch level to ascertain the level of customer satisfaction with the service at Business unit.
• Create a data base of all key Branch clients to ensure continuous monthly care calls/visits.

Operational efficiency

• Compliance with internal and external regulatory policies and practices maintaining an appropriate level of risk management within the business unit.
• Clean books of accounts in the Branch with strict adherence to reconciliation targets.
• Zero frauds at the Branch – continuously train and sensitize the Branch team and make sure they are alert at all times.

People Management

• Maintain the appropriate number and caliber human resources in order to deliver exceptional service, achieve targets and maximize the efficiency and effectiveness of the business unit.
• Manage the leave of all staff such that all leave is taken within the year without affecting the Business operations as per policy
• Mentor and coach staff and execute training programs with the support of HR to make sure that staff are sufficiently trained to perform the roles assigned to them.
• Proactively manage the performance of staff in the branch reviewing performance against targets monthly, recognizing and celebrating achievements and taking corrective action to address gaps.
• Manage the disciplinary and grievance procedures at the branch level
• Provide career guidance that depicts staff upward mobility/ progression.
• Adhere to HR policies in the management of employees.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• 5 years’ experience in all-round banking operations, 2 of which should have been in managerial capacity in a similar organization.
• Strong knowledge of the local banking industry, banking products, banking services and banking regulations
• Sound knowledge of general banking law and practices and understanding of Prudential guidelines on KYC
• Experience in retail lending, preparing and processing credit applications
• University Degree preferably in Business related field from recognized institution by Commission for University Education.
• Master’s degree in a relevant field and Banking/Business professional qualification is added advantage.

Competencies and Attributes

• Strong management and leadership skills
• High marketing and selling proficiency
• Results driven and Strong interpersonal skills
• Proactiveness and High integrity
• Good analytical skills and Competent in financial management
• Good communication and presentation skills

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Responsibilities and Accountabilities

Financial:

• Strategic planning for corporate business in line with banks annual and tri-annual business development plans including preparation of business plans with Finance department for Board purposes.
• Provide strategic advice to the bank management on matters corporate banking
• Corporate balance sheet growth on assets, liabilities and off-balance sheet exposures.
• Increase in level of products and services consumed by corporates and spear heading increase in bank relationship across the corporate supply chain through other business departments of the bank.
• Grow trade finance and regional business with focus on importers/exporters and development of synergies with BOA Group entities internationally.
• Management of the corporate credit portfolio quality and maintaining it within risk thresholds of the Bank.
• Management and achievement of profitability and productivity ratios for the corporate portfolio.

Customer Focus: 

• Synergies with BOA Group regionally and harmonization of shared clients regionally
• Oversees proper and timely syndication of facilities either in-country or externally
• Networking in the market (local and internationally), lead generation (opening doors) for the various business team under his/her supervision.
• Synergies with various departments in the bank, including Treasury and Business Banking.

Operational:

• Maintaining relationship with international partners ranging from Direct Foreign Investors to Correspondent banks.
• Staff management and development, including motivation and succession planning.
• Overall responsible for the performance of the Business Centers.
• Sustainability of the portfolio with managed risk levels & consistent quality.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• Minimum 10 years’ banking experience with a good understanding of Bank policies, procedures, and external regulations, of which 5 years should have been in corporate Banking at senior level
• Strong track record in business development and business networking which should be clearly demonstrated
• Strong Business acumen both in the banking industry and the Corporate/Institutional space.
• Evidenced knowledge and understanding of the current banking and financial services operating environment, trends, and practice, related regulatory and governance guidelines and requirement, and applicable laws.
• University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
• Master’s degree in a relevant field is added advantage.

Competencies and Attributes

• Visionary Leadership – Demonstrate leadership and strategic oversight to the team to ensure proper management of the Corporate portfolio.
• Communication Skills (Verbal & Written) and Presentation skills – articulating key messages clearly to various stakeholders.
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders.
• Adaptability – Ability to adapt quickly to new and diverse environments including working with people from diverse cultural backgrounds.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills – ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decisions making.

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Responsibilities and Accountabilities

• End-of-Day Batch Processing – Execution of batch processing on all systems that require this procedure to be done including Core Banking, Clearing System, Recoveries System.
• Service Availability – ensuring uptime and accessibility for all channels and business applications and reducing unplanned downtime by
  • Performing proactive monitoring of the systems and ensuring proper failover/redundancy.
  • Ensuring all servers are running on the latest stable version of the operating systems, applications, database, plugins etc.
• Risk Management – minimize operational risk by Implementing comprehensive risk management practices and ensuring closure of audit findings, adherence to scheduled backup procedures, and regular performance of disaster recovery tests.
• Service Desk Management – ensuring closure of all business systems related tickets as per the SLA by prioritizing tickets based on their impact, regularly monitoring the ticket queues to identify any backlog or bottlenecks, escalation of tickets to the relevant stakeholders or vendors while ensuring to follow up on the same and regularly updating the internal customers on status of their pending requests.
• Systems Monitoring – conducting scheduled health checks as per the stipulated checklist and proactively identifying areas of inefficiency or bottlenecks as well as addressing the identified issues to ensure stability of business systems.
• Project Implementation – ensure successful implementation of IT business systems projects by achieving all project milestones and actively participating in and testing projects outside of IT as needed.
• Incident Management – document and track incidents, identifying root causes and implementing preventive measures to mitigate future occurrences.
• First level support for all business systems – promptly address user issues and provide first level support for all business systems by trouble shooting and diagnosing incoming requests and providing the required technical assistance.
• Documentation and Reporting – maintaining comprehensive records of all business systems inventory by regularly updating the inventory for accountability and asset management purposes.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• Bachelor’s degree in computer science, computer engineering or any IT related field.
• Minimum two years’ experience supporting business applications including database administration.
• Must have thorough knowledge of Oracle 11g and above, MySQL, MSSQL
• Knowledge of other modern databases is an added advantage.

Competencies and Attributes

• Knowledge of current IT technologies – thorough knowledge and experience in database management systems, SQL and software development methodologies.
• Work autonomously – ability to function without human intervention
• Good communication and interpersonal skills – engage users and to understand and address all requests.
• Strong problem solving and analysis skills – ability to critically analyze a provide solutions.
• Works well under pressure – ability to deliver desired results in a fast-paced environment handling tasks with conflicting demands/timelines.

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Responsibilities and Accountabilities

• Credit Application file set up and follow up.
• Collect and analyze customers or prospect financial statements and other documents.
• Analysis and preparation of credit facility application files, and adherence to pricing conditions negotiated, within set SLAs after receipt of all the documents from the customers.
• Sets up dashboards on commercial performance and risk on customers, and timely reporting of downgraded situations to the Relationship Manager.
• Provides performance dashboards to the Relationship manager including business opportunities that contribute to the overall growth of the portfolio.
• Identify opportunities to cross sell the Bank’s various products.
• Shadowing the Relationship Manager in managing the portfolio.
• Analysis of the real needs of customer and checks consistency of requested and proposed facilities.
• Ensures retention of clients while enriching and updating prospect databases.
• Identify opportunities to meet customer needs and for cross sell.
• Follow up on customer complaint/s and ensures delivery within Service Level Agreements and procedures.
• Counterparty Risk Contribution : Updates time schedules of customer files: KYC information, call reports, maturities, completion of security documentation, insurances, rates and loan instalment arrears.
• End to end credit approval process.
• Monitoring of Covenants- Ensure that all the post drawdown covenants are met by customers.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• 4 years Banking Experience, the last 2 of which should be in role in business development and/or credit.
• Strong credit skills and good understanding of SME and Corporate Banking Products.
• A Bachelor’s degree in Business Studies or similar area.

Competencies and Attributes.

• Leadership – provides advise and support the Bank/Branch and operations teams in ensuring proper customer management and customer satisfaction.
• Communication Skills (Verbal & Written) and Presentation skills – ability to articulate clearly to clients on the various products and solutions to meet their needs.
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders.
• Adaptability – Ability to adapt quickly to new and diverse environments including economic and sectoral changes affecting the business industry.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills – ability to analyze client financial information for decision making by the relevant stakeholders.

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Responsibilities and Accountabilities.

Planning

• Continuously monitor institutional, developmental agency relationships to ensure that clients are satisfied with BOA service/ partnership.
• Anticipate, analyze and respond to the various current and future needs of the targeted Institutions.
• Identify other potential Institutions, parastatals, Government ministries, donor and Developmental Agencies with whom we can partner/do business and who can benefit from our mix of products and services.
• Prepare pre-visit report/facts and a calling program for the targeted Institution/s.

Marketing 

• Ensure an effective call program to new and assigned clients is maintained and executed, assessing possible needs of the targeted clients/Institutions and identify other cross selling opportunities.
• Identify, cultivate, and develop business relationships among the targeted Institutions, Government ministries, Developmental Agencies and respond as appropriate with a suitable product package based on the analysis of the Institution’s needs.
• Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Market aggressively for project funds & Developmental Agency funds prior to disbursements to various targeted projects.
• Keep constantly in touch with Developmental Agencies, Government ministries as well as Treasury ensuring that they are fully kept abreast of positive developments within the Bank thus increasing Bank visibility among these key Institutions. This will mean developing a personal touch and a relationship management approach with all these Institutions and negotiating with them to channel funds/business through BOA.
• Market for sustainable growth and overall stability on the liabilities and asset side of the bank’s balance sheet through growth of current account/collection business as well as wholesale deposits from institutional clients (sector focus will be stated on KPI).
• Synergies with various stakeholders to grow the bank business
• Provide Strategic advice to the to the bank management on Institutional Banking matters

Customer Care / Portfolio Management 

• Initiate and monitor customer/Bank contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
• Monitor counter services for collection business/institutional/asset clients.
• Monitor relationships on a day-to-day basis to ensure good customer service on the maintenance of SLA.
• Monitor and proactively manage expiring limits for loans & trade finance products
• Custodial account opening – Facilitate smooth account opening and ensure that outstanding account documentation is kept to a minimum and facilitate take on client assets from other custodians and stockbrokers for new and existing clients.

Monitoring & Control 

• Keep abreast of developments in the market; be aware of projects to be carried out by parastatals, Government ministries and Developmental Agencies and their various sources of funding and use the information to advise relevant stakeholders for decision making.
• Be familiar with trends in the banking industry in general and particularly the industry/sectors in which each of the Institutions managed/targeted operates and tailor product(s) to suit the client’s business

People Management 

• Providing leadership, mentorship, train and motivate the team to meet set objective.

Processes and Projects 

• Business Support in deposits management – mobilization and pricing
• Liquidity Management – member of ALCO and DTC
• Managing Fixed Deposits Maturities for the Bank
• Custodial Reporting – Review client & regulatory report packs for assigned accounts on a monthly & quarterly basis
• Attend quarterly review meetings and AGMs for trustees, fund managers and clients.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• A degree in a business-related field i.e Bachelor of Commerce, Business Administration, Economics or Banking/Finance OR its equivalent.
• AKIB or ACIB or Business-related professional qualification (Added advantage)
• Formal training in lending/relationship management
• 8 years banking experience, 4 in a management role in business development either in Institutional Banking or corporate medium size SME relationship

Competencies and Attributes

• Visionary Leadership – provide leadership and strategic oversight to the team to ensure proper management of the Institutional Banking portfolio.
• Communication Skills (Verbal & Written) and Presentation skills – articulating key messages clearly to various stakeholders.
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders.
• Adaptability – Ability to adapt quickly to new and diverse environments including working with people from diverse cultural backgrounds.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills – ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decisions making.

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Responsibilities and Accountabilities.

Strategic Responsibilities 

• Develop Product Strategy: Formulate and implement a comprehensive product development strategy aligned with the bank’s overall strategic objectives, market trends, and customer needs.
• Market Analysis: Conduct market research and analysis to identify emerging trends, customer preferences, and competitive landscape to inform product development initiatives.
• Regulatory Compliance: Ensure product offerings comply with regulatory requirements and industry standards, collaborating with compliance and legal teams to address any regulatory concerns.

Managerial Responsibilities 

• Team Leadership: Provide leadership, direction, and mentorship to the product development team, fostering a culture of innovation, collaboration, and accountability.
• Cross-Functional Collaboration: Collaborate with various internal teams, including marketing, sales, operations, and risk management, to coordinate product development efforts and ensure alignment with organizational goals.
• Stakeholder Engagement: Engage with key stakeholders, including senior management, board of directors, and external partners, to communicate product development strategies, seek input, and obtain buy-in for new initiatives.

Operational Responsibilities

• New Product Development: Lead the end-to-end development of new financial products and services, from concept ideation and market validation to product launch and post-launch evaluation.
• Product Enhancement: Continuously monitor and assess existing product portfolio, identify opportunities for product enhancements or modifications, and oversee the implementation of product improvements.
• Performance Monitoring: Establish key performance indicators (KPIs) to measure the success and performance of product offerings, track performance metrics regularly, and make data-driven decisions to optimize product performance.
• Documentation and Compliance: Ensure thorough documentation of product specifications, features, and compliance requirements, maintaining accurate records and documentation throughout the product development lifecycle.
• Vendor Management: Manage relationships with external vendors, suppliers, and partners involved in product development initiatives, negotiating contracts, and ensuring deliverables meet quality standards and timelines.

Minimum Requirements; Work Experience, Academic and Professional Qualifications 

• Bachelor’s degree in business administration, Finance, Economics, Marketing, or a related field.]
• Professional certification in product management, project management, or a related field is desirable but not mandatory.
• Minimum of 5 years of experience in product development, marketing, or related roles within the banking or financial services industry.
• Proven track record of successfully managing and launching financial products and services.

Competencies and Attributes 

• Market Insight: A deep understanding of market dynamics, customer preferences, and competitive landscape to inform product development strategies and identify growth opportunities.
• Strategic Planning: Capacity to develop and execute comprehensive product development plans aligned with the bank’s strategic objectives and regulatory requirements.
• Analytical and attentive to details with ability to analyze competitor products and bank’s products.
• Communication Skills: Effective communication skills to articulate product strategies, convey complex concepts, and influence stakeholders at all levels of the organization.
• Leadership and ability to lead cross-functional teams, foster collaboration, and drive consensus among stakeholders to achieve product development goals.

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Responsibilities and Accountabilities

• Corporate balance sheet growth on assets, liabilities and off-balance sheet exposures.
• Increase in level of products and services consumed by corporates and spear heading increase in bank relationship across the corporate supply chain through other business departments of the bank.
• Grow trade finance and regional business with focus on importers/exporters and development of synergies with BOA Group entities internationally.
• Management of the corporate credit portfolio quality and maintaining it within risk thresholds of the Bank.
• Management and achievement of profitability and productivity ratios for the corporate portfolio.
• To manage the development of prudently priced assets, cost-effective long-term liability with reputable companies and organizations to ensure Bank’s maximum profitability.
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their investment and banking.
• Maintaining relationship with international partners ranging from Direct Foreign Investors to Correspondent banks.
• Staff management and development, including motivation and succession planning.
• Directly responsible for the performance of the assigned portfolio.
• Sustainability of the portfolio with managed risk levels & consistent quality.
• Maintain a high standard of operational control including adherence to Risk Management and Compliance guidelines.
• Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers.

Minimum Requirements; Work Experience, Academic and Professional Qualifications.

• University Degree in a business-related field. An MBA will be an added advantage.
• Minimum 5 years general banking experience with at least 3 years’ experience in Corporate Relationship Management.
• Must have experience in Credit Analysis & Administration, Sales, Relationship Management
• Experience in structured trade finance, syndication and project financing will be an added advantage.

Competencies and Attributes

• Leadership – provides leadership and strategic oversight to the RO or SRO to ensure proper management of the portfolio.
• Communication Skills (Verbal & Written) and Presentation skills – ability to articulate clearly and intentionally to various stakeholders in relation to the bank’s ambitions.
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders.
• Adaptability – Ability to adapt quickly to new and diverse environments including working with people from diverse cultural backgrounds.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills – ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decision making.