Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
JOB PURPOSE
- The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.
Key Responsibilities
Operational Supervision
- Supervise daily export operations to ensure timely execution of customer requirements.
- Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
- Monitor operational KPIs and implement corrective actions where required.
- Escalate operational risks and service issues promptly.
Client Service & Relationship Management
- Maintain strong relationships with existing clients and ensure service excellence.
- Resolve customer concerns within agreed service levels.
- Conduct client service reviews and support customer retention initiatives.
- Support tariff reviews and implementation.
Regulatory & Compliance
- Ensure compliance with customs regulations, KRA requirements, and company procedures.
- Coordinate submission of bond returns and statutory documentation.
- Support internal and external audits.
- Ensure documentation accuracy and process compliance.
Reporting & Performance Monitoring
- Prepare daily, weekly, and monthly operational reports.
- Monitor departmental KPIs and productivity.
- Analyse operational trends and recommend improvements.
- Maintain accurate operational records.
Business Development Support
- Support the identification of new business opportunities.
- Prepare quotations and operational proposals.
- Participate in customer visits where required.
- Support implementation of new customer accounts.
Team Leadership
- Supervise, coach and develop the exports team.
- Allocate work and monitor productivity.
- Conduct performance discussions and provide continuous feedback.
- Identify training needs and support capability development.
- Drive adherence to company policies and operational standards.
Continuous Improvement
- Identify opportunities to improve efficiency and reduce operational costs.
- Champion process improvement initiatives.
- Support implementation of operational excellence projects.
Qualifications
- Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
Experience
- 8+ years of experience in export operations within Logistics, Freight Forwarding, Transport & Supply Chain Management industry
- 3+ years managing a team at a supervisory level.
go to method of application »
JOB PURPOSE
- To lead and manage the Company's transport operations by ensuring the efficient planning, allocation, execution and monitoring of transport activities while optimizing fleet utilization, managing transporter relationships, ensuring regulatory compliance, controlling transport costs and delivering exceptional customer service in line with operational and commercial objectives.
Key Responsibilities
Transport Operations Management
- Lead the planning, coordination and execution of all transport operations to ensure timely cargo movement and service delivery.
- Develop transport schedules, allocate resources and monitor execution to maximize fleet utilization and operational efficiency.
- Ensure daily transport activities are executed in accordance with customer requirements and operational priorities.
- Monitor operational performance and implement corrective actions to resolve delays and service disruptions.
Transport Planning & Fleet Optimization
- Optimize truck allocation, route planning and transporter utilization to improve operational efficiency and reduce transport costs.
- Monitor transporter performance, equipment availability and capacity planning to meet customer demand.
- Ensure effective planning of loading schedules, departures and delivery timelines.
- Transporter & Vendor Management
- Develop and maintain strategic relationships with transport service providers to ensure reliable and cost-effective transport solutions.
- Evaluate transporter performance against agreed service levels and contractual obligations.
- Support transporter onboarding, qualification and performance improvement initiatives.
- Participate in rate negotiations to improve transport cost competitiveness.
Customs & Regulatory Compliance
- Ensure compliance with all transport-related customs documentation and statutory requirements, including T1s, Exit Notes, T812 documentation and transit regulations.
- Monitor changes in customs regulations and implement operational changes where required.
- Ensure transport documentation is processed accurately and within required timelines.
Customer Service & Operational Coordination
- Coordinate closely with Commercial, Customer Service, Customs and Warehouse teams to ensure seamless transport execution.
- Ensure customer queries, transport exceptions and operational issues are resolved promptly.
- Maintain proactive communication with customers regarding shipment status and delivery performance.
Performance Reporting & Cost Management
- Prepare and present daily, weekly and monthly transport performance reports.
- Monitor transport costs, transporter buying rates and operational KPIs to identify improvement opportunities.
- Analyse operational performance trends and recommend initiatives that improve efficiency, profitability and customer satisfaction.
Leadership & Continuous Improvement
- Lead, coach and develop the transport team to achieve operational excellence.
- Conduct performance reviews and ensure individual objectives align with departmental goals.
- Promote continuous improvement initiatives that enhance productivity, compliance and service delivery.
- Foster a culture of accountability, teamwork and operational discipline.
Qualifications
- Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
- Minimum 5–7 years of relevant experience in transport or logistics operations, including at least 3 years in a supervisory or management role within the Logistics, Transport, Freight Forwarding, or Supply Chain Management industry.
- Strong understanding of clearing & forwarding, customs procedures and regional transit operations.
- Working knowledge of KRA, KPA, URA and regional customs systems.
- ERP and transport management system experience is highly desirable
Benefits
- Benefits – Medical + Pension + Fuel allowance.
go to method of application »
POSITION SUMMARY
- The Field Director – Kenya is the senior leader responsible for the overall management, performance, culture, growth, and operational effectiveness of the organization's Kenya operations.
- The role combines:operations leadership, recruiting, client relationship management, human resources oversight, employee development, financial oversight, and organizational development.
- The Field Director serves as the primary link between Kenya operations, U.S.-based leadership, clients, and Kenya-based remote professionals. The position is initially hands-on and requires direct involvement in key recruiting, client, employee, and operational activities, with the role expected to become increasingly strategic as the organization grows.
KEY RESPONSIBILITIES
Operations Leadership and Business Management
- Provide overall leadership and direction for Kenya operations.
- Execute the organization's operating plan in line with business objectives.
- Establish clear operating standards, accountability structures, responsibilities, and escalation procedures.
- Ensure effective collaboration across departments and functions.
- Identify operational risks, staffing requirements, service gaps, and opportunities for improvement.
- Develop scalable systems and processes that support business growth.
- Represent Kenya operations in discussions with executive leadership.
- Address priority business and client matters requiring senior-level intervention.
- Act as an authorized signatory or company representative where formally appointed.
People Leadership, Culture and Development
- Lead and oversee key Kenya-based functions, including Recruiting, Client Concierge, Human Resources, Finance/Accounting, and Executive Support.
- Set clear objectives and performance expectations for managers and team members.
- Conduct regular leadership, team, and performance meetings.
- Coach, mentor, and develop managers and employees.
- Support professional development through training, leadership discussions, and continuous learning initiatives.
- Promote a respectful, collaborative, accountable, and service-oriented workplace culture.
- Ensure performance and conduct matters are handled fairly, professionally, and consistently.
- Maintain effective communication with employees, remote professionals, and leadership.
Client Relationship Management and Business Development Support
- Participate in introductory, discovery, strategy, and planning meetings with prospective and existing clients.
- Understand client business needs, staffing requirements, culture, technology, schedules, and performance expectations.
- Explain the organization's recruitment, onboarding, employment, and ongoing support model.
- Translate client requirements into clear recruitment and operational specifications.
- Maintain effective communication between clients, executive leadership, and Kenya operations.
- Provide senior-level oversight of client relationships and client service activities.
- Participate in significant client reviews, escalations, and strategic discussions.
- Monitor client satisfaction and identify opportunities to strengthen relationships and support business growth.
Recruitment and Candidate Management
- Develop recruitment and sourcing strategies based on client requirements.
- Oversee candidate sourcing through LinkedIn, job boards, professional networks, referrals, and other appropriate channels.
- Develop or review job descriptions and candidate requirements.
- Review applications, resumes, and shortlisted candidates.
- Conduct or participate in candidate screening and interviews.
- Develop or review interview questions and assessment criteria.
- Ensure candidates are evaluated consistently against established requirements.
- Review assessment results and support candidate selection decisions.
- Ensure shortlisted candidates have accurate and professionally presented resumes, profiles, portfolios, videos, and other required materials.
- Communicate role expectations, working arrangements, compensation structures, and employment requirements clearly to candidates.
Client Interviews and Placement Coordination
- Coordinate candidate interview schedules, invitations, meeting links, and instructions.
- Prepare candidates for client interviews and ensure they understand relevant expectations.
- Participate in client interviews and post-interview discussions where appropriate.
- Gather client feedback and coordinate next steps promptly.
- Maintain accurate records of interview outcomes, decisions, and follow-up actions in designated systems.
- Ensure selected candidates transition smoothly from recruitment to placement.
Contracts, Onboarding and Placement Launch
- Ensure required client and employee documentation is completed before placement.
- Coordinate employment and service agreements and related documentation.
- Confirm working hours, responsibilities, reporting arrangements, systems, and communication expectations.
- Ensure technology, equipment, connectivity, accounts, and other onboarding requirements are in place.
- Conduct or participate in onboarding sessions.
- Ensure remote professionals understand their roles, client expectations, company policies, schedules, and reporting structures.
- Coordinate communication between clients, remote professionals, Recruiting, Human Resources, and Client Concierge teams during the placement launch.
- Follow up after placement to support a successful transition and identify any early issues.
Employee Performance and Professional Development
- Establish effective systems for monitoring employee and remote professional performance.
- Work with managers and clients to address performance concerns and determine appropriate interventions.
- Ensure significant performance matters are appropriately documented.
- Coordinate coaching, training, performance improvement, reassignment, or replacement where necessary.
- Lead or oversee significant employee and client escalations.
- Identify suitable reassignment opportunities for employees whose placements end.
- Coordinate training based on employee, client, and organizational requirements.
- Support the effective use of AI and other technology tools for productivity, communication, documentation, and research.
- Promote continuous professional development and learning.
Human Resources and Employee Administration
- Oversee the maintenance of accurate and confidential employee records.
- Review employment contracts and related documentation.
- Participate in the recruitment and approval of Kenya-based employees.
- Ensure consistent onboarding and offboarding processes.
- Monitor compliance with applicable Kenyan employment and labour requirements, engaging qualified HR or legal professionals where necessary.
- Ensure company policies and employment practices are appropriately implemented.
- Participate in significant disciplinary, conduct, and workplace matters.
- Ensure employee concerns are addressed confidentially, fairly, and professionally.
Compliance, Risk and Documentation
- Ensure required client, employee, and operational documentation is completed and properly maintained.
- Promote confidentiality, data protection, and secure information-handling practices.
- Ensure organizational policies and procedures are communicated and followed.
- Work with relevant professional advisers on legal, employment, financial, or compliance matters.
- Escalate significant legal, financial, employment, security, or operational risks to executive leadership.
Financial and Administrative Oversight
- Oversee Kenya operating expenses and financial processes.
- Work with Finance/Accounting to ensure accurate financial and operational reporting.
- Review relevant payroll, attendance, staffing, and employee information.
- Support budgeting and forecasting activities.
- Monitor actual expenditure against approved budgets and investigate significant variances.
- Ensure appropriate financial controls and authorization procedures are followed.
- Ensure spending remains within approved policies and delegated authority.
Reporting and Business Performance
- Maintain visibility of the overall performance and operational health of the Kenya business and provide regular reports to executive leadership covering, as appropriate:
- Recruitment pipeline and turnaround time
- Candidate sourcing and interview activity
- Placements and successful launches
- Client satisfaction and retention
- Employee and remote professional retention
- Performance and escalations
- Staffing capacity and workforce utilization
- Client and employee onboarding
- Department performance
- Operational risks and challenges
- Budget performance
- Growth opportunities
- Recommended corrective or improvement actions
Office, Travel and In-Person Support
- Where applicable, oversee the effective operation of the Kenya office, including:
- Facilities and equipment
- Internet and technology infrastructure
- Workplace security
- Vendors and maintenance
- Health and safety requirements
- Office procedures
- The role may also require local travel for:
- Candidate and client meetings
- Employee or remote professional visits
- Team meetings
- Training sessions
- Company events
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree and/or Master's degree in Business Administration, Management, Human Resources, Operations, or a related field. Equivalent senior-level professional experience may be considered.
- At least 5 years' experience*in leadership, operations management, outsourcing, professional services, staffing, recruitment, client success, or a related environment.
- Demonstrated experience managing teams, managers, or department-level functions.
- Experience working with executives, business owners, senior leaders, or international clients.
- Strong understanding of recruitment, interviewing, employee management, and performance management.
- Demonstrated ability to manage complex operations involving multiple stakeholders.
- Experience working with U.S.-based companies, international organizations, remote teams, outsourcing businesses, or professional staffing organizations is an advantage.
- Strong written and spoken English.
- Excellent communication, presentation, negotiation, and relationship-management skills.
- Strong judgment, integrity, professionalism, and discretion when handling confidential or commercially sensitive information.
- Ability to manage difficult employee and client matters calmly and professionally.
- Strong organizational and problem-solving skills.
- Ability to combine accountability with respectful, constructive, and supportive leadership.
- Comfortable remaining hands-on in recruitment, onboarding, training, client service, and operational activities when required.
Gmail
Yahoomail