Open Roles at Tech Care for All Africa (TC4A)

The Customer Support Officer is the first point of contact for the healthcare professionals, institutional clients, and program participants who use TC4A\'s platforms — primarily the Medical Learning Hub (MLH). You will resolve queries quickly, keep the user experience
consistent across markets, and feed insights back to product and program teams.
Key responsibilities

• Provide first-line support to healthcare professionals on the MLH platform — login, course access, certificates, accreditation queries
• Manage support tickets across email, WhatsApp, and in-platform chat, with clear SLAs
• Verify HCP credentials during onboarding to maintain platform integrity
• Support pharma client program participants with queries on training, registration, ancertification
• Document recurring issues and contribute to FAQs, help center articles, and self-service content
• Liaise with the tech team to log, prioritize, and escalate platform bugs
• Track and report support metrics: response time, resolution rate
• Support periodic user communications (course launches, reminders, country-specific notices)
• Flag patterns and user feedback to inform product and program decisions

Requirements

• Bachelor\'s degree, or equivalent professional experience
• 2–3 years in customer support, customer success, or a comparable user-facing role
• Experience supporting a SaaS or digital platform
• Excellent written communication; calm, patient, problem-solving mindset
• Comfortable with help desk and CRM tools (Zendesk, Freshdesk, Intercom, HubSpot or similar)
• Strong organization and ability to manage high ticket volumes without losing quality
• Excellent written and spoken English
• Familiarity with healthcare professional workflows or medical terminology
• Basic data fluency (Excel/Sheets) for tracking trends

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The Finance Manager leads TC4A\'s finance function — controls, reporting, planning, and compliance — across all operating countries. You will work closely with the CEO and country leads to keep the business financially sound, audit-ready, and well-positioned for continued growth.
Key responsibilities

• Lead month-end close, management accounts, and quarterly financial reporting for the company and for each country entity
• Own the annual budget process and rolling cash flow forecasts; flag variances early
• Manage statutory and client/grant audits across all entities
• Ensure tax, payroll, and statutory compliance in each operating country (KRA, URA, RRA, etc.), directly or through local providers
• Manage banking relationships, FX exposure, and intercompany flows
• Build and review grant and contract budgets for pharma clients and grant funders
• Strengthen internal controls, finance policies, and the chart of accounts
• Supervise the finance team and external accountants in country offices
• Support fundraising and investor due diligence

Requirements

• CPA(K), ACCA, or equivalent
• Bachelor\'s degree in Finance, Accounting, or related field; Master\'s a plus
• 5+ years of finance experience, including 2+ in a management role
• Demonstrated experience consolidating multi-country accounts in Africa
• Hands-on experience with donor and client-funded program audits
• Advanced Excel; experience with QuickBooks, or comparable accounting systems
• Excellent written and spoken English; French is a strong advantage

Nice to have

• Experience in health, tech, or social enterprise sectors
• Familiarity with pharma client contracting and revenue recognition
• Exposure to investor reporting and capital raises

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The Admin Officer keeps the engine room running. You will manage the day-to-day operations of TC4A\'s Nairobi HQ — office, vendors, travel, logistics, and team support — and provide administrative backbone to country teams across our markets.
Key responsibilities

• Manage the Nairobi office: facilities, supplies, IT coordination, vendor contracts
• Coordinate domestic and international travel, visas, and accommodation for staff and partners
• Plan and coordinate internal and external events — workshops, partner meetings, client visits
• Maintain organized records: contracts, MoUs, insurance policies, statutory documents
• Support HR administration: onboarding, leave tracking, contracts, staff records
• Process vendor invoices, expense reports, and reimbursements in coordination with Finance
• Manage procurement of office and program supplies; ensure value for money
• Support country offices with administrative requests as needed
• Provide executive support to the CEO when required

Requirements

• Bachelor\'s degree in Business Administration, Office Management, or related field
• 3–5 years in an administrative or office management role
• Demonstrated experience coordinating travel and logistics across multiple countries
• Strong organization, attention to detail, and the ability to juggle competing priorities
• Fluent in Google Workspace (Docs, Sheets, Calendar) and Microsoft Office
• Excellent written and spoken English