Openings at APA Life Assurance Company Ltd

JOB DESCRIPTION

This role is responsible for performing front desk customer service, answering inquiries, and obtaining information for the general public, customers, visitors, and other interested parties and provides a range of administrative and clerical support.

KEY PRIMARY RESPONSIBILITIES

• Receiving, providing information, and transferring calls/messages to the appropriate staff, ensuring customers/visitors are attended to promptly and appropriately;
• Placing telephone calls as instructed and keeping records of calls placed accordingly;
• Providing callers with required information such as company address, directions to the company location, company fax numbers, company website, and other related information;
• Keeping the reception tidy, receiving visitors and directing them into offices;
• Performing clerical tasks such as sorting and distributing mails, and coordinating mail flow in and out of office

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Marketing or any Business related field.

JOB SKILLS AND REQUIREMENTS

• Team Player
• Customer Service skills
• Interpersonal Skills
• Communication skills

JOB SKILLS AND REQUIREMENTS

• Team Player
• Customer Service skills
• Interpersonal Skills
• Communication skills

EXPERIENCE

• At least 1 year relevant experience in an insurance company

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JOB DESCRIPTION

This position is responsible for debiting and crediting finances and implementing reconciliation recommendations on the system. This involves preparing daily reports on mail status.

KEY PRIMARY RESPONSIBILITIES

• Raising debit and credit notes as assigned;
• Developing timely motor certificate / cover notes declarations for all concerned intermediaries;
• Establish efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate
• Prepare Quotations.
• Assess, manage and rate all risks to ensure acceptance and retention of quality business.
• Continuously review the performance of assigned accounts and make necessary recommendations in liaison with the supervisor.
• Reconciling service provider statements and confirming the status to finance for payments;
• Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements
• Preparing the document status report;
• Deliver on Service Level Agreements.
• Communicate effectively to relevant parties on confirmation of policy documentation receipt, endorsements, etc.
• Participating in company CSR and brand-building activities in liaison with other departments.
• Issuing and revising quotes to intermediaries within recommended guidelines and follow-up to ensure business closure
• Reconciliation of client accounts to reflect the business booked status on monthly basis.
• Preparation and issuance of Renewal notice sixty days before renewal date
• Appoint property & vehicle valuers where necessary

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

•  Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and Communication skills 

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK or any relevant professional qualification