Openings at Avenue Healthcare

Job Objective/Purpose

• Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Accurate and clear documentation of patient history, physical examination, investigations, and management. 
• Initiate and maintain proper management and treatment of patients 
• Appropriate and early consultation and referral of patients to specialists. 
• Daily updates of the patients progress to the patient and the next of kin. 
• Facilitates patient admissions, necessary consents and discharges. 
• Undertake clinical procedures per training. 
• Conducting CMEs and research. 
• Participate in morbidity and mortality meetings as required. 
• Participation in incident reporting, root cause analysis and Quality Improvement Plan 
• To champion evidence based practice and continuous skill improvement 
• Rotation in various departments as and when required 
• Review of medical reports and provision of patient updates to insurance companies. 
• Participation in daily/weekly/monthly staff meetings. 
• Conduct timely ward rounds and patient reviews 
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the HOD/Hospital Manager. 
• Maintain a positive work attitude and foster team work. 
• Maintain patient privacy and confidentiality at all times. 
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth; 
• Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers. 
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices. 
• Work closely with the credit controller to monitor patient limits. 
• Ensure that avenue corporate governance policies are adhered to. 
• Prevent, detect and report any fraud or criminal activity 
• Implement audit recommendations 
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS. 
• Any other duty as assigned by your immediate supervisor in line with the job description.

Personal Specifications

• Medical degree
• A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)
• Updated BLS, ACLS/ATLS Certificate
• Post graduate training in a relevant medical field
• Not less than 1 year post internship experience
• At least 1 year of inpatient practice
• Excellent interpersonal and communication skills
• Attention to detail
• Empathetic and Emotionally Intelligent
• Teamwork and Result Oriented
• Ethical, Reliable, Customer focus

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Key Responsibilities

• The Unit Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department; 
• Efficient staffing - Liaise with the Nursing Services Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums. 
• Identify training gaps and liaise with the Nursing Services Manager/HR to facilitate training. 
• Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes 
• Reward, recognition and discipline - Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies 
• Ensure staff are well groomed; have their respective uniform, name tags etc 
• Ensure that the unit has the following required resources; 
• Collaborate with the NSM/HR to ensure that there is an updated locum pool 
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM. 
• Ensure the unit is financially viable and demonstrate growth through; 
• Offering quality care to patients and ensuring good relationship with stakeholders 
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done. 
• Ensure that Avenue corporate governance policies are adhered to. 
• Prevent, detect and report any fraud or criminal activity 
• Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits. 
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc. 
• Review and act on quality indicator reports 
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools 
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable. 
• Supervise and offer mentorship to patient attendants and nurses per their job description 
• Engaging the multi disciplinary team actively during ward rounds and receive handover reports from the outgoing nurse on shift 
• Ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be. 
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information. 
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls) 
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care. 
• Ensure prioritization of patient needs in a documented nursing care plan. 
• Keep emergency trolley organized for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st and 16th of every month. 
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner 
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting. 
• Ensure that all invasive nursing procedures are done under aseptic technique 20. Compiling monthly unit reports by 1st of every month. 
• Compiling government reports and submitting them by 2nd of every month 
• Ensure all the relevant consultants have explained procedures and have obtained consent 
• Ensure patient privacy and confidentiality is maintained at all times 24. Participate in emergency response 

Drug administration; 

• Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment) 
• Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes 
• Ensure D.D.A. drugs are safe and register is kept properly per unit requirements 
• Ensure all unused drugs are refunded immediately 
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor. 
• Ensure all treatment sheets have information on drug allergies 
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement. 
• Covering the hospital as and when required. 
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A BSN in nursing and administrative training
• A valid nursing council of Kenya license
• 2 years experience in a related position
• COHSASA or other Accreditation experience
• Updated BLS, ACLS/ATLS certificate
• Excellent interpersonal and communication skills
• Should be ethical
• Result Oriented
• Team Work
• Empathetic
• Attention to detail

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Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good working relationship with our stakeholders
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
• Provides patient and family education/teaching applicable to the patients’ medical condition.
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Ensure all the relevant consultants have explained procedures and have obtained consent.
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration.
• Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time,
• documentation, client education, assessment, evaluation and client refusal of treatment)
• Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
• Keep D.D.A. drugs safe and drug register properly per unit requirements
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
• Ensure all treatment sheets have patients biodata including information on drug allergies.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A nursing higher diploma, desirable Bachelor of Science in Nursing
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills
• Attention to detail, result oriented, customer focus and reliable

go to method of application »

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good working relationship with our stakeholders
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
• Provides patient and family education/teaching applicable to the patients’ medical condition.
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Ensure all the relevant consultants have explained procedures and have obtained consent.
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration.
• Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time,
• documentation, client education, assessment, evaluation and client refusal of treatment)
• Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
• Keep D.D.A. drugs safe and drug register properly per unit requirements
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
• Ensure all treatment sheets have patients biodata including information on drug allergies.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A nursing higher diploma, desirable Bachelor of Science in Nursing
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills
• Attention to detail, result oriented, customer focus and reliable

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Key Responsibilities

• Confirm daily admissions in all the wards.
• Follow up on cash deposit top ups on a daily basis
• Work with Head of Credit and the receipting and allocations team to ensure accurate and timely receipting of individual debtors’ payments in HIS and the accounting system.
• Collect and register collateral from cash patients who have requested and been granted credit by management and submit to the Hospital Manager for safe custody who releases them once the bill is fully paid.
• Update on the daily interim bills both to the insurance companies and cash payers.
• Ensure daily dispatch of invoices to the Head of Credit.
• Follow up on Letters of Undertakings as well as medical reports as and when requested by insurance companies.
• 100% collection of individual debtors in collaboration with external debt collectors.
• Inform the management on status of payment by individual debtors.
• Provide individual debtors payment report to the Head of Credit and the Financial Controller on a monthly basis
• Ensure compliance to company credit policies and guidelines ie. On discounts and undertakings
• Inform the respective supervisor on risky patients.
• Ensure that patient privacy and confidentiality is maintained at all times
• Ensure patient satisfaction through quality of care, communication, feedback, escalation and demonstrate follow-up and improvement.
• Processing of patient discharges in collaboration with insurance and direct credit companies as well as cash payers.
• Any other duty as assigned by the supervisor in line with the job description. 

Personal Specifications

• Bachelor’s Degree in Finance/Accounts
• CPA or its equivalent
• 2+ years’ experience in a similar role
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Key Responsibilities

• Ensure that clean linen, patient gowns etc. are readily available and supplied to the consultation rooms / wards per the daily requirements.
• Ensure that linen is properly sorted, soaked, washed & disinfected per laid out infection control guidelines.
• Maintain and safely store adequate linen stocks based on patient numbers.
• Efficiently operate and maintain laundry machines.
• Ensure that necessary cleaning supplies and detergents are available in adequate quantities.
• Ensures that all laundry machines are in optimal working condition.
• Report any shortages of consumables, malfunctions, breakage, or damage to the Head of Laundry so that appropriate action is taken to rectify the problem.
• Ensure that infection control and safety regulations are strictly observed.
• Ensure correct use of PPE at all times.
• Supply clean linen for dirty linen presented to the laundry.
• Receive and count linen from Parklands/Thika Hospital departments and AHC branches per the laid out guidelines.
• Ironing of linen and proper use of calendar machine
• Maintain client and patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

• Certificate/diploma in Housekeeping & Laundry
• Familiar with laundry machines and detergents
• 1 year experience in a similar role
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Key Responsibilities

• Carrying out installation, maintenance, inspection & testing, fault finding and repairs of a wide range of electrical equipment.
• Wiring, installing and repairing electrical fixtures, apparatus and other equipment.
• Planning new or modifying installations to minimize waste and increase efficient use of electrical appliances.
• Ensures that all electrical wiring is installed in proper, safe and concealed conduits
• Installs the lights & electrical points for new AHC facilities
• Supervision of external electrical service providers.
• Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

• Certificate//Diploma/ in Electrical Engineering.
• 3 years’ experience
• Attention to detail
• Result Oriented
• Customer focus
• Reliable 

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Job Objective/Purpose

• Ensure provision of high-quality laboratory diagnostic services in the hospital as defined by Avenue Healthcare’s policies, protocols, procedures and standards. 

Key Responsibilities

• Confirm and identify patients correctly in accordance with Avenue Group policies and procedures.
• Collect and handle samples carefully, following infection control and lab procedures strictly and precisely in accordance with Avenue Group policies and procedures.
• Correctly labels the collection containers with pertinent patient information in accordance with Avenue Group policies and procedures.
• Ensures that all collection instruments and environments are sterile.
• Draws urgent samples immediately for processing in accordance with Avenue Group policies and procedures.
• Maintains a clean and presentable collection point /phlebotomy area.
• Timely and accurate billing of laboratory services.

Stock management:

• Do daily/spot stock counts of lab supplies and report shortages to the Lab Superintendent.
• Proper storage of lab supplies.
• Conduct phlebotomy procedures on blood donors in accordance with Avenue Group policies and procedures.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits,
• Record all sentinel incidents/events and report to the Laboratory Superintendent within 24 hours using the provided tools.
• Infection control;
• Maintain infection control standards in the phlebotomy area.
• Observe proper disposal of medical waste.
• Disinfection of laboratory surfaces with the right disinfectants
• Observe and practice high quality of service through effective communication, prompt feedback and escalation of any unresolved issues to the Laboratory Superintendent.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical and post-analytical phases of testing.
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• Certificate in Phlebotomy
• 2 years’ experience
• Excellent interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus
• Reliable

go to method of application »

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to BioMedical Technician/Nurse in charge. 
• Ensure the unit is financially viable and demonstrate growth through; 
• Offering quality care to patients and ensuring good working relationship with our stakeholders 
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorisations and documentation has been done. 
• Ensure that Avenue corporate governance policies are adhered to. 
• Prevent, detect and report any fraud or criminal activity 
• Liaise with the Nurse in charge to fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits. 
• Read, understood and is conversant with all systems, policies and procedures as outlined in the Hospital Manual especially the Renal unit policy and policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc. 
• Performance of dialysis from start to finish, monitors patient reaction to treatment and performance of the dialysis machines and demonstrates an in-depth understanding of the mechanics of dialysis and dialysis emergencies. 
• Incident reporting tool – record all sentinel incidents/events and report within 24 hours using the provided tools 
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI,VAP,CAUTI and CLABSI) where applicable. Demonstrates an in depth understanding of infection control in the dialysis unit and prevention of transmission of pathogens. 
• Performs disinfection of dialysis equipment. 

Supervise patient attendants as per their job description 

• Engaging the multi disciplinary team actively through an established physician contact system and during Doctors/ Nephrologist visit rounds. Refers patients to other disciplines or services as needed (Nutrition, Social work, support groups etc). 
• Reviews Nephrologist prescription for dialysis patients, collects pre-treatment dialysis data, and reviews patient records prior to dialysis. 
• Ensure recording and safe keeping of patient’s valuables 13. Document findings of patient assessment and intervention and advises providers of any significant change in the patients condition and other pertinent information as soon as they are available. 
• Performs diagnostic tests such as blood sugar testing. Collection of pre-dialysis blood samples for testing. Ensure that all diagnostic requests and reports (lab and radiology) have accurate patient’s clinical information and biodata.Demonstrates a working knowledge of dialysis laboratory tests and dialysis medications. 
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls) 
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care. 
• Prioritize patient needs. Conducts pre-dialysis patient assessment including obtaining patient vital signs and assessing the patient’ s vascular access, laboratory findings, and the patient’ s general health. 
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly A checklist should be kept and updated on the 1st and 16th of every month, and as needed. 
• Preparation of the dialysis delivery system, dialysate bath, and dialyzer and confirms that all mandatory alarm tests on the dialysis equipment are performed. 
• Perform all invasive nursing procedures under aseptic technique. Utilizes sterile techniques to assess the dialysis catheter exit site and to apply dressing on the patient’ s vascular access (dialysis catheter , arterioveinous access) per protocols 
• Promptly assesses, prepares, and aseptically cannulates a patient’ s vascular access (including needle insertion in arterioveinous fistula or grafts for connection with dialysis equipment). 
• Ensure all the relevant consultants have explained procedures and have obtained consent 
• Conducts post dialysis assessment and patient discharge, by evaluating treatment, documenting medication administration utilizing the appropriate protocols, assessing condition of vascular access, discharging the patient when vital signs are stable, and documenting and recording patient treatment data. 
• Ensure patient privacy and confidentiality is maintained at all times, as per policy. 

Drug administration; 

• Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment) 
• Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes 
• Keep D.D.A. drugs safe and drug register properly per unit requirements 
• Refund all unused drugs immediately 
• Ensure All verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy. 
• Ensure all treatment sheets have patients biodata including information on drug allergies 
• Maintains skills necessary to do regional heparinization, set up oxygen, administer saline, intradialytic transfusion and maintain dialysis equipment. 
• Participate in emergency response 
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya. 
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality

Personal Specifications

• A Higher Nursing Diploma Nephrology
• A Diploma in Nursing{KRCHN/KRN/M]
• A valid Nursing council License
• Updated BLS, ACLS/ATLS certificate
• Minimum of 1 years of relevant working experience
• Proficient in computer and Health Information Systems
• Confident, organized and with excellent communication
• Critical thinking, analytical and problem-solving skills
• Excellent interpersonal and a team player
• Ethical, Empathetic and customer focused

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Key Responsibilities

• Reconciliation of cashier shift reports against the system reports and validating the same against the bank
• Keep track of cash collections from all locations confirm the same against the bank statements and post in the financial system.
• Reconciliation of Mpesa and credit cards on a daily/monthly basis.
• Verification of petty cash expenses from all locations before reimbursement
• Confirmation of patient refund requests in the financial system, Mpesa, Card and bank statements to facilitate refunds.
• Post and reconcile revenue.
• Assist in end of month closure and posting in the GL.
• Any other duties assigned by your supervisor

Personal Specifications

• Bachelor’s degree in finance
• CPA Section II
• 2 years’ experience

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Key Responsibilities

1. Liaise with Head of Credit and the receipting and the allocations team to ensure accurate and timely receipting of individual debtors’ payments in the accounting system. 
2. Confirm daily admissions in all the wards, follow up on cash deposit top ups on a daily basis, and ensure 100% collection of individual debtors. 
3. Collect and register collateral from cash patients who have requested and been granted credit by the management, and submit to the Hospital Manager for safe custody who will release them once the bill is fully paid. 
4. Prepare monthly aged debtor balances, Collect all monies from insurance, corporate and individual credit customers as and when it falls due, follow up overdue accounts by telephone, email, letter and clients visits as need and within agreed timelines. 
5. Ensure the unit is financially viable and demonstrate growth by managing costs. 
6. Processing of patient discharges in collaboration with insurance and direct credit companies as well as cash payers while ensuring compliance to company credit policies and guidelines. 
7. Follow up on Letters of Undertaking as well as medical reports as and when requested by insurance companies 
8. Maintain and share individual debtors payment reports to the Head of Credit and the Financial Controller on a monthly basis. 
9. Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations. 
10. Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance. 
11. Any other duty as assigned by the supervisor.

Personal Specifications

1. Bachelor’s Degree in Finance/Accounts, or its equivalent. 
2. CPA II 
3. 2+ years’ experience in a similar role in a busy Credit Control setting, preferably in a Hospital set-up 
4. Expert knowledge in credit management. 
5. Customer focus and results oriented 
6. Strong interpersonal skills, team playing abilities, and communication skills. 
7. Highly responsive, ethical and responsible

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Key Responsibilities

• Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up. 
• Any other duty as assigned by the supervisor.
• Maintain patient privacy and confidentiality at all times. 
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance. 
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations. 
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/insurance clients. 
• Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices. 
• Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition. 
• People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies. 

Personal Specifications

1. Degree/ Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
2. 3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up
3. Customer focus and results oriented
4. Strong Leadership and mentoring skills
5. Strong interpersonal skills, team playing abilities, and communication skills.
6. Highly responsive, ethical and responsible

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Key Responsibilities

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current. 
• Processing admissions and clearing the patient on discharge. 
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital. 
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients. 
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices. 
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up. 
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations. 
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance. 
• Maintain patient privacy and confidentiality at all times. 
• Any other duty as assigned by the supervisor.

Personal Specifications

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible