Openings at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and proactive Experience & Activities Concierge responsible for the day-to-day administration of Guest Experience . This is a fantastic opportunity to further develop and initiate tactfully new experiences for our guests everyday and be instrumental in driving revenue through guest activities.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Rooms Divisions Manager, responsibilities and essential job functions include but are not limited to the following: 

• Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
• Share the history and culture of Canadian Rockies enthusiastically
• Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
• Selling, booking and updating guided experiences
• Be responsible for a positive, safe and memorable experience for each and every guest
• Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
• Contribute new activity ideas and assist in the future development of Resort Activities, as well as other programs
• Carry out all other tasks as assigned by the Resort Activities Manager or Executive Team
• Other duties as assigned

Your experience and skills include:

• Degree in a social field / hospitality training
• Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for National Parks
• Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
• Must be a great communicator
• Basic First Aid training would be an added advantage
• Proficient in MS Excel, Word, & PowerPoint
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times
• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Reporting to the Director, Digital, Marketing & Communications, the Senior Social Media Platforms Manager will be in charge of managing and developing the content strategy for all Fairmont Kenya Hotels.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Digital, Marketing and Communications, responsibilities and essential job functions include but are not limited to the following: 

• In charge of managing and developing the content strategy for all Fairmont Kenya (Fairmont The Norfolk, Fairmont Mount Kenya Safari Club, Fairmont Mara Safari Club) social medias platforms, in order to achieve the communication strategy set up by the category managers
• Manage all aspects of social media content production and scheduling
• Segment the social medias according to the communication objectives and targets (non-exhaustive : LinkedIn, Wechat, Facebook, Tik Tok, Instagram, Twitter…)
• Develop a strategy of communication on social medias and work hand-in-hand with the category managers in order to create the appropriate content strategy
• Recommend new social medias if relevant with the strategy
• Feed our B2B and B2C community with the relevant day-to-day communications
• create or co-create content and story telling (images, videos, texts, ads, partnerships).
• Coordinate the right partners in order to co-create or create these contents (category managers, experience managers, creative agencies, photographers, videographers, external partners, etc)
• Create briefs for your internal partners (category managers, experience managers, property managers) or external partners (creative agencies, photographers, videographers), follow execution
• Train property managers and experience managers so that they create fresh content for the purpose of your strategy
• Implement all components of Accor Digital Strategy on social medias in order to deliver maximum online exposure
• Develop Fairmont Kenya Hashtag and Tag strategy
• Set up objectives and KPIs
• Analyse and report ROI and all relevant datas in order to optimize engagement and lead to sale
• Proactively identify advertising and PR digital opportunities that align with the hotel brand, and present these to the team for discussion and action
• Coordinate together with the category manager all digital PR or digital advertising actions that could impact awareness, engagement, conversion on/from our social medias platforms.
• Analyse competition / influencers actions on social medias
• Develop constantly your knowledge on fast moving social medias
• Happy to share : develop teams knowledge in order for them to help create new opportunities of content
• Manage and update the content library 
• Contribute to budget creation and management
• Follow legal actions regarding content : image rights, music rights

Your experience and skills include:

• To be successful you will have proven experience as a content creator for a brand during a minimum of 5 years, Ideally in the luxe and / or travel industry
• We will also consider candidacies from digital specialists, reputation managers, community managers and influencers who want to develop themselves on brand management through social medias
• you will have proven your ability to see things differently with creative flair,
• you like to challenge the status quo
• you love working in an inspiring, experiential, luxe and fast-paced environment.
• You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
• Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. Photoshop, video editors, music purchase, Adobe Photoshop, Canva…
• Creating a brief for social media content creation has no secret for you
• Creating story telling with existing content or imagining new opportunities of impactful content is your motto
• You know how to speak to various communities : from corporate guests to leisure guests, but also key stakeholders and partners
• You have an overview of all relevant social medias on local as well as international markets
• You have Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions
• You Understand social media platforms and have the ability to analyze their performance
• You have Tertiary qualifications in Marketing, digital or advertising
• Data and result oriented : you have an appetence for data and the reach of KPIs and engagement/conversion objectives

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Reporting to the Director, Digital, Marketing & Communications, the Senior Category Manager is responsible for developing the Corporate and weddings segments of Fairmont Kenya properties on local and international markets position.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Digital, Marketing and Communications, responsibilities and essential job functions include but are not limited to the following: 

• Develop the occupancy rate taking marketing action : brand image, offer, go-to-market, loyalty and advocacy
• Analyse data : revenues, competition, consumer insights, reputation, brand image
• Identify threat, opportunities and take actions
• Develop Story telling for each sub target of the segment
• Develop the offer : experience all along the path to purchase (service, accommodation, F&B, events) together with the operation direction
• Propose a strategy of go-to-market including media communications, digital communications, PR, trade marketing, product improvements
• Ensure customer relationship management through actions of loyalty management, rating management, community management
• Work closely with sales and reservations
• Report to the Director of Marketing Communications and Digital
• Coordinate execution together with a junior category manager, a digital specialist, a social media specialist, operation managers,
• Manage agencies: PR, creation, etc.
• Look for partnerships
• Create content
• Develop a Training plan together with training managers to align internally the brand positioning, story telling and the strategy
• Manage budget

Your experience and skills include:

• 5 years’ experience minimum in marketing position such as brand manager or marketing category manager Ideally in the luxe industry, hospitality or travel industry

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Reporting to the Director, Digital, Marketing & Communications, the Senior Digital Specialist is responsible for managing and developing the digital ecosystem of Fairmont properties in Kenya

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Digital, Marketing and Communications, responsibilities and essential job functions include but are not limited to the following: 

• In charge of managing and developing the digital ecosystem of Fairmont properties in Kenya (Fairmont The Norfolk, Fairmont Mount Kenya Safari Club, Fairmont Mara Safari Club) in order to achieve the communication strategy set up by the category managers (awareness, active consideration, lead to sale, retention and advocacy on both local and international markets)
• Manage all aspects of digital strategy and scheduling (owned media, paid medias)
• Coordinate with revenue manager and social media manager in order to work in an omnichannel perspective with one voice and one strategy
• Identify all relevant digital touch point to activate and develop the marketing and communication strategy (website, e-retailers, social medias, google for business, e-mailing, rating platforms, etc.) and supervise their development and content strategy with the right key stakeholders (social media content manager, category managers, revenue manager, sales teams, creative agencies)
• Develop websites
• Develop digital media campaigns on local and international markets
• Implement all components of Accor Digital Strategy in order to deliver maximum online exposure, conversion and retention
• Set up objectives and KPIs
• Analyse and report ROI and all relevant datas in order to optimize KPIs
• Proactively identify advertising and digital opportunities and take decision
• Coordinate together with the category manager all digital actions that could impact awareness, active consideration, sale, retention and advocacy
• Analyse competition on digital medias
• Develop constantly your knowledge on fast moving digital medias
• Happy to share : develop teams knowledge in order for them to help create new opportunities
• Contribute to budget creation and management

Your experience and skills include:

• To be successful you will have proven experience as a digital marketing specialist for a brand during a minimum of 5 years, Ideally in the luxe and / or travel industry
• you will have proven your ability to see things differently with creative flair,
• you like to challenge the status quo
• you love working in an inspiring, experiential, luxe and fast-paced environment.
• You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
• Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. Photoshop, video editors, music purchase, Adobe Photoshop, Canva…
• Creating a brief for social media content creation has no secret for you
• Creating story telling with existing content or imagining new opportunities of impactful content is your motto
• You know how to speak to various communities : from corporate guests to leisure guests, but also key stakeholders and partners
• You have an overview of all relevant social medias on local as well as international markets
• You have Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions
• You Understand social media platforms and have the ability to analyze their performanc
• You have Tertiary qualifications in Marketing, digital or advertising
• Data and result oriented : you have an appetence for data and the reach of KPIs and engagement/conversion objectives

go to method of application »

Reporting to the Director, Digital, Marketing & Communications, the Senior Category Manager will develop the leisure segment of Fairmont Kenya properties on local and international markets.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Digital, Marketing and Communications, responsibilities and essential job functions include but are not limited to the following: 

• Develop the occupancy rate taking marketing action : brand image, offer, go-to-market, loyalty and advocacy
• Analyse data : revenues, competition, consumer insights, reputation, brand image
• Identify threat, opportunities and take actions
• Develop Story telling for each sub target of the segment
• Develop the offer : experience all along the path to purchase (service, accommodation, F&B, events) together with the operation direction
• Propose a strategy of go-to-market including media communications, digital communications, PR, trade marketing, product improvements
• Ensure customer relationship management through actions of loyalty management, rating management, community management
• Work closely with sales and reservations
• Coordinate execution together with a junior category manager, a digital specialist, a social media specialist, operation managers,
• Manage agencies: PR, creation, etc.
• Look for partnerships
• Create content .

Your experience and skills include:

• To be successful you will have proven experience as a Senior Category manager for a brand during a minimum of 5 years, Ideally in the luxe and / or travel industry
• you will have proven your ability to see things differently with creative flair,
• you like to challenge the status quo
• you love working in an inspiring, experiential, luxe and fast-paced environment.
• You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
• Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. Photoshop, video editors, music purchase, Adobe Photoshop, Canva…
• Creating a brief for social media content creation has no secret for you
• Creating story telling with existing content or imagining new opportunities of impactful content is your motto
• You know how to speak to various communities : from corporate guests to leisure guests, but also key stakeholders and partners
• You have an overview of all relevant social medias on local as well as international markets
• You have Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions
• You Understand social media platforms and have the ability to analyze their performanc
• You have Tertiary qualifications in Marketing, digital or advertising
• Data and result oriented : you have an appetence for data and the reach of KPIs and engagement/conversion objectives

go to method of application »

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following: 

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance