Openings at Kenya Revenue Authority (KRA)

Job Summary:            

This role is responsible for performing software installation and configuration, systems monitoring, performance tuning, troubleshooting and securing systems.

Key Responsibilities:

• Configure servers as per user requirements.  
• Installs, configures and maintains software
• Implements relevant software updates and patches and service packs on servers to ensure they are up to date;
• Monitors system performance and address potential issues to ensure services are available;
• Deploys application software releases as per deployment instructions
• Maintains documentation for server parameters and system settings.
• Reviews documented processes and procedures including server inventory.
• Provides technical assistance and subject matter expertise to Authority applications developers and testers.
• Implements security procedures to secure systems.
• Performs backup operations and recovery.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications         

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Master’s degree in IT is an added advantage

Professional Qualifications   

Required Certification:

• Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer

The following certifications will be an added advantage:

• COBIT 5
• ITIL
• PRINCE2
• Web Application Servers i.e. Tomcat and JBOSS, Web Logic
• Virtualization software training i.e. VM Ware, Citrix, Hyper-V

Relevant Work Experience Required       

• Have at least one (1) year working experience in Unix/ Linux/Windows operating systems in a busy environment

Technical Skills Required:

• Ability to implement servers and storage virtualization.
• Ability to plan and set-up server installations including security hardening and software patching.
• Experience in administering e-mail systems
• Ability to install and configure Unix/Linux/ Windows installations.
• Ability to manage systems installations including mix of Operating system, databases and applications
• Skills in Business continuity management
• Skills to administer Web Application Servers i.e. Tomcat and JBOSS, Web Logic
• Ability to manage databases on RDBMS like Oracle, Postgres, MySql and MS SQL Server

Key Competencies

• Excellent listening and communication skills
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision

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Job Summary      

The job holder is responsible for;

• Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
• Preparing and implementing user training/knowledge transfer programmes
• Providing general support to respective business system users by fulfilling general user requests

Key Responsibilities

• Analyses escalated system issues and designing cost effective solutions that meet business requirements
• Analyses business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)
• Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
• Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
• Analyses trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
• Identifies and proactively fixes system issues through monitoring and early detection of potential issues
• Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations
• Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
• Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
• Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
• Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
• Ensures that tasks assigned are resolved within internal standards
• Coordinates user demos for automated processes and change requests
• Reviews training /knowledge transfer programmes and seeks approvals for implementation
• Coordinates user training and user support programmes
• Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Academic and  Professional Qualifications        

Academic Qualifications

• Bachelor’s Degree or Masters Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Technical Skills Required:     

The Job holder must have:

• Working knowledge in Oracle development and database management tools
• Working knowledge in Java programming language and PL/SQL
• Working knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
• Working knowledge of structured programming and database design concepts
• Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
• Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
• Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
• Working knowledge of Linux/Unix and Windows operating system platforms
• Working knowledge with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
• Knowledge of system design and modelling techniques
• Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
• Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

Relevant Work Experience Required  

• At least One (1) year post qualification experience in systems analysis and support of large enterprise applications.

Competencies      

The Job holder must:

• Have good understanding of the KRA’s goals and objectives.
• Be resilient, focused, results oriented and a team player.
• Have strong analytical, diagnostic, decision making and problem solving skills.
• Have strong abilities to conduct research affecting business and propose suitable solutions/products.
• Have ability to pay attention to details and work under minimum supervision and for long hours.
• Have strong interpersonal, written and oral communication skills.
• Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity

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Job Summary:            

 The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.

Key Responsibilities:    

• Attend to service requests and incidents assigned to them within defined SLA.
• Troubleshooting system and network problems diagnosing and solving both hardware and software faults.
• Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.
• Setup and supports audio /visual equipment for presentations and other meetings
• Setup and support of virtual meeting solutions, Webex, Zoom, Teams etc.
• Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
• Installation & configuration of computer hardware operating systems and applications.
• Maintaining and monitoring of computer networks and systems.
• Logging the queries of end users in the incident management tool.
• Capturing resolution details into the knowledge base system
• Testing and evaluating new technology.
• Replace computer parts as required
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications         

• Bachelor’s degree in Computer Science, IT or a related field
• Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

Professional Qualifications   

The following certifications will be an added advantage:

• CompTIA A+, CompTIA N+
• ITIL

Relevant Work Experience Required      

• Minimum one (1) year working experience in a busy IT environment

Technical Skills Required

• Ability to troubleshoot software configuration and hardware related issues
• Network setup and configuration skills

Key Competencies:

• Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain the solution
• Ability to be Team player
• Problem solving skills
• Customer focus
• Ability to prioritize workload

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Job Summary:     

This role is responsible for installation, configuration, operation and maintenance of databases

Key Responsibilities:

• Undertakes planning for database installations.
• Carries out database software installation and configuration
• Performs software upgrades and patching.
• Performs database monitoring, troubleshooting and performance tuning.
• Implements database security as per security policy
• Develops strategy for database backup, testing and recovery
• Undertaking data Backup and Recovery
• Carries out database changes and updates during deployments of application releases.
• Maintains documentation for all database instance parameters and system settings
• Performs appropriate database sizing activities and capacity planning
• Executes data extraction for reporting as per user requests.
• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements

Academic Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Professional Qualifications  

 Required Certification

• Certification in Database administration.
• Red Hat/Unix/Linux Certified Systems Administrator/Microsoft Certified Engineer

The following certifications will be an added advantage:

• COBIT 5
• ITIL
• Data Warehousing and Business Intelligence
• JBOSS, Oracle Weblogic  

Relevant Work Experience Required

• Have at least three (3) years hands-on experience in RDBMS installation, tuning and troubleshooting in a busy environment.
• Have working experience in Unix and Windows operating systems in a busy environment

Skills Required:

• Ability to manage enterprise databases on RDBMS like Oracle, Postgress, MySql and MS SQL Server.
• Demonstrate ability to diagnose and performance tune databases for optimal performance
• Experience in Programming/scripting languages such as SQL, PL/SQL
• Ability to install and configure Linux/ Windows installations,