Careers at World Food Programme (WFP)

JOB PURPOSE:

• To support all Operational Information Management and Performance Reporting (OIM & PR) activities and contribute to the establishment and presentation of standard operating picture of WFP programme portfolio and associated results that facilitate informed and timely decision-making at all levels throughout the organisation.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Support staff in assigned area to ensure that standard OIM & PR procedures and templates are followed to drive the quality, consistency and standardisation of information management and performance reporting across WFP.
• Collate relevant information and data from media and local internal and external sources to facilitate and maximize the exchange of information and data flow between functional area networks in WFP, to provide operational awareness and understanding of events that may have humanitarian and/or operational impact.
• Support the collation and dissemination of political and humanitarian analysis pertaining to WFP current or future responses and donor policies, trends and preferences to ensure country specific input to WFP’s operational reporting.
• Support the collation, analysis and communication of the ‘Essential Elements of Information’, pertaining to the operational environment and available human, financial and physical assets in order to facilitate access to timely and accurate information used at country and corporate level.
• Support the preparation of Annual Corporate Report (ACR) for the Annual Reporting Exercise in collaboration with the country office programme, monitoring & evaluation, logistics and resource management functions by coordinating to ensure coherence and quality of performance information.
• Collaborate with counterparts internally to ensure consistency in humanitarian information and to complement WFP analysis and information.
• Support the enhancement of the capacity of WFP staff and partners to effectively manage operational information and performance reporting, for example through scheduling the delivery of the OIM & PR training on core competencies.
• Support COs or ROs in emergencies by preparing, organising and providing secretarial support to Operational Task Forces (OTFs).
• Provide feedback on activities associated with the Corporate Performance Reporting Improvements.
• Support the initiatives for developing improved, streamlined, and harmonized OIM & PR including drafting of OIM & PR related normative guidance, as required.
• Support the assurance of defined quality standards in all processes and products.
• Other as required.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education:

• Advanced University degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field, or First University degree with additional years of related work experience and/or training/courses.

Experience:

• One year or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development.

Knowledge & Skills:

• General knowledge of information management best practices, techniques and processes with some understanding of the basic theoretical background.
• Strong written and oral communication skills, including substantive analysis and report writing skills.
• Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.

Language:

• Fluency (level C) in English language and the duty station’s language, if different.

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JOB PURPOSE:

• To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
• Respond to standard queries and provide timely and accurate guidance.
• Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources
• Manage and maintain records and databases, to ensure information is organised and readily available for staff.
• Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff.
• Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
• Contribute to improvement of business procedures and processes.
• Collect and perform basic analysis of data to contribute to quality business information management.
• Provide guidance to junior colleagues in performing their duties.
• Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education:

• Completion of secondary school education. A post-secondary certificate in Business Administration, Management, or related field is desirable.

Experience:

• At least five (5) years of progressively responsible administrative or business support experience.
• Experience in working with international organizations or UN agencies is an asset.

Knowledge and Skills:

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a multicultural environment.
• Attention to detail and ability to handle confidential information with discretion.

Competencies

• Action Management: Demonstrates ability to manage multiple tasks and prioritize effectively.
• Client Orientation: Maintains a client-focused approach and responds promptly to requests.
• Teamwork: Collaborates effectively with colleagues and contributes to a positive team environment.
• Adaptability: Adjusts to changing priorities and remains flexible under pressure.
• Ethics and Values: Upholds WFP’s values and principles in all interactions.

Languages:

• Fluency in English is required. Working knowledge of other UN languages is an advantage.