Jobs at Absa Bank Limited

Job Summary

To support the Premier Relationship Manager’s sales and relationship building activities by completing the administrative requirements of the sales function.
To provide customer service to Premier customers.

Job Description

Key Accountabilities/Deliverables/Outcomes

Transaction Processing: Time Split 40%

• To key in Telegraphic transfers (TT’s) in Flex cube, filing and follow ups.
• Responsible for follow ups on standing orders/ bankers order
• Credit and Debit cards applications to be forwarded to the respective Depts. and follow ups
• To support business in the effective management of customer documentation and filing of the Financial Planning Guides and ensuring proper indexing as required
• To ensure that all instructions (FDR, standing orders) for processing are to be sent to the respective Depts.
• To assist in the effective amendment of customer addresses.
• To follow up on cheque book applications.
• Sybrin customer applications

Customer Service: Time Split 50%

• Act as first point of contact for Premier customers when they require customer service follow-up.
• Log and resolve any customer service requests and ensure that the requests are completed within acceptable set SLAs.
• Log complaints received from Premier Customers according to the complaints logging standards. Respond to complaints where possible; otherwise escalate to the Premier Service Executive for follow-up.
• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• ‘’Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, ATM’s. Includes encouraging client to sign-up and use digital channels
• Explain operational processes to customers such as the process for applying for a new cheque book or card or the account statement cycle.
• Ensure the customer has completed all transfer documentation
• Before processing any transfers, validate the customer’s instructions to ensure it’s accurate, authentic and appropriately authorized by the relevant bank official(s).
• Complete form HO974 in case of any suspicious or unexplained transactions and forward to BOL for onward forwarding to the Country Money Laundering and Reporting Officer (MLRO) or escalate through the normal whistle blowing process.
• Ensure the Large Cash Transaction form is dully completed as per procedure.
• Some of the areas which requires urgent attention are: -
• Support business growth by identifying opportunities by way of successful referrals or ensure sales through service
• Capture the transaction on the bank’s core system as per the customer’s instructions.

Note:

• The above is aligned to the existing Bank procedures and should be strictly adhered to.
• Simultaneous Cash Withdrawal and Cash deposit without physical movement of that cash over the counter is prohibited.

Branch Administration: Time Split 5%

• Complete monthly/quarterly/yearly returns for signoff by Centre Manager. Returns include Controlled stationary i.e., credit & debit Cards, cheque book returns, and others as required.

Rigour: Time Split 5%

• Conduct snap checks as assigned

Role/person specification

Preferred Qualification

• Bachelor’s degree from a recognized university

Preferred Experience

• At least 1 year experience in supporting a Relationship Manager in either SME or Wealth

Knowledge and Skills

Essential & Experience

• Detailed knowledge of the full Absa retail Product set, including international banking.
• An understanding of Risk and Credit policies and procedures.
• Details working knowledge of KYC and AML policies and procedures.

Preferred

• Some knowledge of competitor offerings in the high-net worth segment.

Technical Competencies

• Customer engagement/management skill
• Negotiation Skills
• Financial Analytical skills
• Excellent telephone and listening skills
• Proven communication skills, both verbal and written
• High level of numerical skills

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Job Summary

Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.

Job Description

The Digital Solutions Head will lead the organization to design, implement and deliver on the Company’s Digital Strategy.

The Digital Solutions Head will be responsible for the design and implementation of processes and tools to enable continuous integration and continuous delivery. Maximizing the speed and quality of delivery across Teams.

This role is responsible for the development, delivery and operations of Absa Kenya assets which include but are not limited to web apps, mobile apps, USSD apps, platforms powering Banking, Insurance & Wealth as a Service.

The role is also responsible for providing steer in on digital offerings viability, design, and execution. The role is expected to engage with senior business stakeholders and ensure alignment on delivery expectations primarily focusing on maturing digital platforms that create an environment that facilitates continuous integration and delivery of digital products & services.

Key Accountabilities.

• Establish a delivery strategy that incorporates speed and agility.
• Lead the team that will drive design, development and approval of digital applications, platforms, products and services for Absa Kenya.
• Responsible for automating build, release, deployment and configuration activities.
• Work closely with software, QA and system engineers to understand requirements and prototype, architect, implement & operate and update DevOps solutions accordingly.
• Work and partner with external approved external vendors and suppliers to deliver appropriate technical solutions in line with the company’s Digital Strategy.
• Establish a portfolio of DevOps processes, practices, and tools to empower and support delivery teams in continuous deployment, continuous integration and rapid delivery across value streams.
• Create and implement automation and orchestration tools with Infrastructure teams & cloud providers.
• Full responsibility for migration and upgrading to new releases.

Core competencies, knowledge & experience

• Platform mindset, Agile, SAFe, Kanban.
• Good understanding of operational processes in the Technology industry
• Infrastructure automation and configuration management tools e.g. Puppet, Chef, Ansible, Salt.
• Continuous Integration and continuous delivery methodologies and tools
• Production – readiness assessment of modules and supporting systems.
• Expertise with at least two or more programming languages (e.g. PHP, Java)
• Database technologies – RDBMS, e.g. MySQL, PostGreSQL, Oracle and NoSQL e.g. Cassandra, Spark, Redis, Mongo etc.

Must have technology & professional qualifications:

• Strong technological background with a bachelor’s degree in computer science, Electrical Engineering, Telecommunications or the equivalent. Delivery leadership exposure preferably via Agile based methodologies.
• Working experience as a Technology leader, focusing on Digital deliveries. Foundational experience in a DevOps Capacity, Cloud Engineering, Software Engineering or the equivalent preferred. Experience delivering within a Multi Nationals or Multi Market environment.

Key performance indicators:

• Deployment Frequency: The ability to make code changes in a expeditiously with a safe secure environment in order to provide customers new features & respond to shifts in behaviour.
• Speed of deployment, achieving at least 95% of tasks on time.
• Deployment success rate – 100% success rate.
• Time to recovery: services restored within SLA.