Jobs at BURN

About Role

Burn is looking for an Electric Quality Control Lead who will oversee the activity of the quality assurance team, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and development processes.

Duties and responsibilities:

• Manage quality processes to ensure quality compliance of:
  • Electric product assembly lines.
  • Incoming quality of Electric products.
  • Finished assembled Electric products.
  • In-process quality of Electric products.
• Manage and provide feedback to the production, engineering, and product teams.
• Manage quality processes that require performing tasks that interface with software-related products supporting the Electric products.
• Manage a team of quality inspectors and analysts with their daily tasks and workstation allocation.
• Generate and share quality reports including corrective actions regarding quality processes for Electric lines and products.
• Coordinate quality inspection of Electric products and assembly lines.
• Work with engineering & product teams to ensure that process/product validations are carried out adequately and successfully.
• Lead and own the development and revision of quality documents, such as spec sheets, SOPs, drawings, etc.
• Facilitate training, learning, and knowledge dissemination for quality inspectors and analysts. Contribute towards quality training strategy for Electric team.
• Identify stations and assembly lines that need more training and/or more talent.
• Ensure that all quality requirements are met before any product release.
• Perform any other duties as may be assigned by the manager from time to time.
• Ensure all measurement and inspection instruments are calibrated

Skills and Experience:

• Bachelor’s degree with at least 2 years of experience in a quality control role.
• Prior leadership in a quality role in manufacturing setup.
• Strong supervisory and leadership skills.
• Background in electrical and electronics engineering.
• Knowledge of software platforms for process management.
• Can work collaboratively across teams to pull needed resources.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.

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About The Role

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and or client relationship management. You will be responsible for handling all customer queries and surveys.

• Workdays: Monday-Saturday
• Rest days: 1 day between Monday and Sunday
• Shift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager

Duties and Responsibilities:

Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

• Help customers register product
• Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair
• Answer customer queries and direct them to the proper channels
• Follow up with customers to ensure product satisfaction and address any confusion with the use
• Attend to customer inbox messages, calls, social media, and live chat and respond accordingly
• Conduct phone call interviews, and surveys and capture data
• Work with the repair coordinator to facilitate warranty repair and walk-in customers

Maintain Customer Database & SMS platform

• Data entry and organization/cleaning
• Conduct basic analysis of customer care statistics and create simple reports
• Translate messaging and responses
• Set up and modify automated messaging of the SMS platform
• Complete repair service orders in ERP

Support & System Improvements

• Support other departments regarding customers info and service
• Identify areas for improvement and bring issues to the team’s attention as well as help to follow-through with solution implementation
• Help set up new functionality in the SMS platform

BURN Ambassador:

• Always maintain the integrity and be a positive ambassador for BURN
• Strive for continuous improvement in the services that we offer our customers
• Maintain an open and receptive attitude when receiving feedback and suggestions

Skills and Experience:

• Excellent verbal communication and interpersonal skills
• Highly organized, punctual, and professional
• Proactive attitude and takes initiative to problem solve
• Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
• Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• Experience in a leadership role and/or organizing events
• Knowledge of BURN products

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About The Role

Burn is looking for a LinkedIn Sourcing Assistant, who will be responsible for identifying candidates on LinkedIn with highly technical and specialized skills to fill current or future vacancies. The individual will play a critical role in coordinating the sourcing activities while working closely with the recruiters.

Duties and Responsibilities:

• Working together with the recruitment teams and hiring manager to define candidate personas.
• Sourcing suitable candidates through LinkedIn Recruiter and other sources.
• Drafting and sending out recruiting emails to potential candidates on LinkedIn.
• Maintaining a professional network with potential candidates by responding to their inquiries and sharing their profiles with recruiters once they receive them.
• Developing a database for current and future hires on LinkedIn by populating the projects.
• Following up on employee referrals on LinkedIn.

Skills and Experience:

• Bachelor’s degree in Human Resources Management or equivalent
• Outstanding communication skills – both Verbal and Written
• Familiarity with LinkedIn Recruiter
• Knowledge of MS Office
• Excellent time-management and organizational skills
• Demonstrate affinity with candidate sourcing and recruitment techniques

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About The Role

BURN is seeking a Head of Carbon Sales to lead the development of our carbon credit sales strategy and build a sales desk. The Head of Carbon Sales will be responsible for closing large, multi-year deals through both indirect and direct sales channels.

Duties and Responsibilities:

• Design, manage, and monitor sales practices and tools to create repeatable, scalable sales processes that accelerate growth quickly, including scripts and pricing strategies
• Build and execute a comprehensive go-to-market sales strategy
• Collaborate with members from the Carbon and Marketing departments to produce marketing materials for projects, monthly newsletters to the customer base, and market announcements, etc.
• Lead the recruitment of a specialist carbon sales desk
• Develop and maintain a robust CRM database of clients
• Oversee a sales team that keeps in regular contact with our customer base
• Establish, monitor, and report on goals and key performance indicators (KPIs)
• Oversee market analyses related to industry trends and client trading activity, to optimize sales timing and achieve optimum pricing

Skills and Experience:

• 5+ years of experience working in sales, including a multi-year track record of leading a sales desk in consistent growth
• Experience within the carbon offset credits markets is desirable, or experience in fair trade commodity markets
• Demonstrated experience building and managing a sales desk
• Comfortable engaging senior stakeholders and closing deals with large companies
• Mature, highly motivated, energetic self-starter who takes ownership and works independently
• Ability to work in a fast-paced, entrepreneurial environment
• Ability to work collaboratively across multiple country offices and departments
• Exceptional written and verbal communication skills
• Fluent in CRM platforms and tools to drive productivity
• Technical acumen to discuss standards and carbon credit quality
• Excellent interpersonal and influencing skills
• Top-performing academic background
• A detailed knowledge of the carbon markets
• A passion for BURN’s mission