Job Openings at CDL Human Resource

Key Responsibilities

• Assist in processing, confirming, modifying, and cancelling reservations.
• Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.
• Assist with checking availability, rates and booking details.
• Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.
• Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information.
• Assist in preparing daily check-in and check-out lists.
• Support the team in maintaining accurate and up-to-date reservation records.
• Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns.
• Support the Reservations Manager with daily administrative and operational tasks.
• Ensure all reservations and guest information are accurately recorded and updated.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
• At least 6 months of experience in reservations, hospitality, customer service, or a related role.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
• Strong attention to detail, multitasking ability, and a customer-first approach.
• Ability to work well in a fast-paced environment.
• Speaking and/or writing Chinese is an added advantage.

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PURPOSE OF THE ROLE

• Our Client is an established provider of Integrated Electronic Security Systems (surveillance, access control, fire detection, building management, visitor and parking management, and related solutions) with a strong client base across government, financial, and commercial sectors in Kenya and the region.
• The Business Development Executive supports the Business Development Manager by driving ground-level lead generation, outreach, and coordination cold calling, setting up meetings, gathering project and market information, and drafting quotations. This frees the BDM to focus on strategic, senior-level relationships with consultants, architects, and project owners. While this is a support role, the BDE also carries their own mandate: they are expected to generate and progress credible leads independently, and are accountable for converting these into closed accounts, working closely with but not solely dependent on the BDM.

KEY RESPONSIBILITIES

• Conduct outbound cold calling and outreach to identify and generate leads within target sectors and industries.
• Set up meetings and introductions for the BDM with consultants, architects, quantity surveyors, project owners, and security managers.
• Carry out groundwork site visits, project sightings, and market canvassing to identify projects under construction or in the pipeline.
• Feed timely, accurate ground-level information and market intelligence back to the BDM to support relationship and pipeline strategy.
• Draft quotations in coordination with the presales team, based on gathered site details, client requirements, and specifications.
• Maintain and update the CRM system on a regular basis with leads, contacts, and activity.
• Follow up on leads and maintain ongoing contact with prospects to keep the pipeline warm between BDM engagements.
• Own delivery against agreed KPIs including volume of credible leads and contacts generated, and their conversion into closed accounts.
• Work independently to progress own leads through to close where appropriate, in addition to supporting leads originated by the BDM.
• Provide general coordination and administrative support to the BDM scheduling, documentation, and follow-through on action items.
• As the role matures, may be assigned focus on a specific industry vertical to build deeper sector knowledge and contacts.

Requirements

QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor's degree in Business, Marketing, or a related field.
• A minimum of 1–2 years of B2B business development, sales support, or telesales experience.
• Confident, persistent, and comfortable with outbound cold calling and fieldwork.
• Well organized, with strong follow-up discipline and attention to detail.
• Good verbal and written communication skills.
• Familiarity with CRM systems.
• Comfortable working with quotation formats/data and coordinating with the presales team on pricing inputs.
• Able to work both under the direction of the BDM and independently, taking ownership of own leads and targets.
• Added Advantage: Prior exposure to the ELV (Extra Low Voltage) or electronic security domain will be considered an added advantage.

Benefits

• Product and technical training provided on onboarding — no prior security-systems product knowledge required.
  Direct mentorship from the BDM, with a clear path to grow into a more senior business development role.
• A collaborative, team-based way of working rather than an isolated, individual sales role.

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PURPOSE OF THE ROLE

• Our Client is an established provider of Integrated Electronic Security Systems (surveillance, access control, fire detection, building management, visitor and parking management, and related solutions) with a strong client base across government, financial, and commercial sectors in Kenya and the region.
• The Business Development Manager will build and sustain relationships with consultants, quantity surveyors, architects, project owners/developers, and security managers, with the objective of creating early, consistent visibility and preference for the client within projects that are under construction or in the pipeline. This is a relationship-first, network-driven role.

KEY RESPONSIBILITIES

• Identify, build, and maintain relationships with consultants, quantity surveyors, architects, project owners, developers, and security managers within the built-environment and infrastructure ecosystem.
• Proactively map and track projects under construction or in the pipeline, engaging relevant stakeholders early in the project lifecycle.
• Represent USS at industry events, professional association forums, site visits, and networking functions to build brand visibility and credibility.
• Position USS as a trusted, capable partner for electronic security and safety systems to key influencers and decision-makers.
• Generate and qualify leads, then hand them off cleanly to the presales team for quotation and the design team for solution development.
• Maintain an accurate, up-to-date record of relationships, engagements, and opportunities in the CRM.
• Feed market intelligence back to management competitor activity, upcoming tenders, industry trends, and project pipeline movement.
• Work collaboratively with the presales and design teams to ensure a smooth internal handoff once an opportunity is identified.
• Own delivery against a mutually agreed sales/business development target.
• Update the CRM system on a periodic basis with relationships, engagements, and opportunity status this record will form the basis of periodic review meetings and discussions.

WHAT THIS ROLE DOES NOT COVER

• This role is intentionally scoped around relationship-building and pipeline sourcing, not technical or commercial execution:
• Quotation and pricing — owned by the presales team.
• Technical solution design — owned by the design team.

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• A minimum of 3–5 years of proven B2B business development or relationship management experience, ideally within construction, built environment, security, or ICT-related industries.
• An existing professional network among consultants, architects, quantity surveyors, or project owners is highly desirable.
• Strong track record of relationship-building and networking at a senior/professional level.
• Excellent verbal and written communication and presentation skills.
• Self-driven and comfortable operating with a high degree of autonomy and accountability.
• Comfortable engaging confidently with architects, consultants, project owners, and senior stakeholders.
• Added Advantage: Prior experience working within the ELV (Extra Low Voltage) or electronic security domain will be considered a strong added advantage.

Benefits

• Product and technical training provided on onboarding — no prior security-systems product knowledge required.
• Support from dedicated presales and design teams, allowing full focus on relationship-building and pipeline generation.
• A high-profile, high-autonomy role representing an established, reputable brand within its industry.

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Job Description

• The overall purpose of this role is to generate sales via desk research, prepare Technical and Commercial Bids for Tenders and Customized Electronic Security Solution offerings for the clients subsidiary

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Verify and approve the BOQ that is derived by the design team
• Prepare detailed commercial proposal for the project
• Design and prepare Technical and Commercial Bids for Tenders and Customized
• Electronic Security Solution offerings.
• Solution presentation to potential clients.
• Gaining a clear understanding of the Clientz0s requirements
• Taking clients for site visits and demos
• Stay updated on industry trends, emerging technologies, and practices and incorporate them into improving work deliverables.
• Follow and adhere to the reputed design standards and guidelines as may be applicable.
• Perform any other duties as may be assigned by the HOD/Management.

Requirements

Skills & Personal Attributes

• A Bachelor’s Degree and/or MBA in Marketing or Engineering faculties.
• Sales/Marketing Professional courses will be an added advantage
• A minimum of 2 years’ experience as presales personnel
• Should be very well conversant with MS office packages. Very well conversant with excel.
• Knowledge and experience in security management solutions i.e. Entrance control, Access control, Fire Alarm, Intrusion Alarm, CCTV and BMS system will be an added advantage.
• Advanced Microsoft Excel skills
• Strong communication and interpersonal skills
• Should be very well conversant with MS office packages. Excellent hands on skills on Microsoft Excel, MS Word and Power point.
• Strong strategic, analytical and organizational skills.
• Ability to work on own initiative, me0et the sales targets within the stipulated deadlines.
• Willingness to travel occasionally for customer visits, design workshops, and industry events.