Jobs at Corporate Staffing

Duties and Responsibilities

• Ensure the facility is sparkling clean, neat and tidy in all areas at all times.
• Promote a professional and hospitable image to the guest, give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
• Actively take part in sales and marketing activities of the resort and come up with growth strategies to increase revenue
• Maintain regular and efficient communication with the directors
• Take on supervisory responsibilities as required and assist in all areas operationally.
• Assist in the training and induction of new staff.
• Ensure the security of the resort, inventory and keys at all times.
• Maintain a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards and procedures.
• Purchase items for the resort and engaging with Suppliers / Vendors for quality products and provide performance assessment of vendors
• Inspect restaurant for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Carrying out random inspection of stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the Chef to ensure quality food is served
• Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.
• Supervises and delegates duties to staff and prepares work schedules for them.
• Develops weekly host’ schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where finds opportunities to develop service standards.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between the front office department and other departments.
• Performs all duties applicable to the night shift ensuring all reports, system checks, as well as run of the day (date system change), are performed according to standards and hotel requirements.
• Controls expenses of the resort.
• Liaise closely with housekeeping to ensure that the optimum number of rooms/suites are available and all incoming guests requirements are met.
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information accordingly
• Conducts daily briefings
• Blocks a special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with the supervisor for proper follow up.
• Make sure that the service of the front office is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his responsibility.
• Meets regularly with supervisors to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Communicate to management concerns, movement of guests and guest comments.
• Prepare revenue and occupancy forecasting
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs
• Conforms to the company’s Policies & Procedures.
• Directing and assessing workflow periodically.
• Instituting suitable disciplinary measures upon employees’ misconduct.
• Perform any other duties as assigned by the Management requirements.

Key Qualifications

• Diploma/Degree in hospitality, sales and marketing or any related field
• Possession of a Management, Training and Development, or adjacent qualification is ideal.
• Demonstrable experience as a reliable resort manager.
• Three or more years of progressive managerial experience as a hotelier.
• Experience in Food and Beverage service
• Experience in housekeeping and Front Office
• Have basic hotel accounting knowledge
• Consistent & proven track record in business development, client acquisition and retention.
• Proficient in mainstream scheduling solutions.
• Excellent verbal and written communication skills.
• Brilliant supervision, motivational, and task delegation abilities.
• Refined coordination techniques.
• Willingness to perform nighttime and weekend tasks.
• Knowledge of MS Suite applications.
• Excellent knowledge of guest related functions and guest service.
• Hands-on approach to all operational aspects.
• Is self-motivated and can work independently.
• Ability to work under pressure in all aspects of job function.
• Ability to maintain guest confidentiality.
• Possess good administration and inventory management skills.
• Possess good interpersonal skills.
• High level of integrity
• Physically fit to climb stairs and handle heavy luggage, heavy lifting of materials up to 75lbs.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.

go to method of application »

• More specifically, you will spearhead the development and implementation of Human Resource and Administration strategies, policies, and practices that support the strategic objectives of the company and are compliant with the related laws of Kenya.

Key Responsibilities

Human Resource Management

• Keep abreast of Kenya’s legal framework for employment and HR practices.
• Manage HR processes such as recruitment, contracts, induction, employee relations, staff performance, leave, remuneration and benefits, welfare, training and development, and coordinate corporate social responsibility initiatives.
• Continually review and implement HR strategies, policies, and procedures.
• Update the HR manual and handbook and disseminate.
• Maintain up-to-date HR records including employees’ biodata, contracts, and qualification certificates.
• Assist with payroll by providing the Finance Department with relevant employee information.
• Manage staff attendance, weekend rosters, overtime where required, and leave planning and ensure adequate cover of work at all times and that all leave is taken by the end year.
• Manage employee engagement and team-building activities such as staff meetings, quarterly staff birthday celebrations, team-building gatherings, and end-of-year celebrations.
• Manage employee welfare including health and safety requirements, refreshments and other facilitation required while on duty, and company support for individual celebrations or during challenging times as far as possible.
• Ensure effective management of all staff performance in compliance with the Management Performance Policy and ensure timely submission of Evaluation Reports and effective management of non-performance; issuance of PIPs.
• Effectively implement the company’s grievance and disciplinary procedure.
• Set annual targets, coach, review performance in the year, and conduct annual performance appraisals for the staff under your supervision and property staff, the latter in collaboration with the Maintenance and Projects Manager.
• Identify, implement, and evaluate suitable staff training and manage training budgets.
• Supervise administration staff: Front office/Receptionist, Drivers/Administration Assistants, and provide supervisory support to property caretakers and other property staff.
• Lead and co-ordinate corporate social responsibility initiatives.
• Carry out other related tasks as might be required from time to time.

Administration

• Ensure all business licenses and insurance are procured and displayed as necessary.
• Ensure all statutory inspections of company vehicles are conducted on schedule quarterly, biannually, or annually as required.
• Oversee cost-effective requisition, procurement, storage, utility, and maintenance including cleanliness of office structures, facilities, furniture, equipment, and supplies.
• Ensure all the office and property-based staff are well facilitated.
• Ensure business continuity through regular data backups, and quick action on utility failures e.g. internet, computer services, phone services, car service, etc.
• Maintain a detailed company asset register and monitor the movement of company assets.
• Manage diary of official meetings (external and internal), prompt external and internal communication on issues arising, deliveries, and receipts.
• Oversee security of office, business assets, and staff For Property Management Clients
• Administration of client contacts database, cleaning consumables, company secretarial services, insurance, client meetings, AGMs, and social events.
• Administration of client contacts database, cleaning consumables, company secretarial services, insurance, client meetings, AGMs, and social events.

Qualifications and Skills

• Bachelor’s Degree in Human Resources Management or a related field.
• At least four (4) years of working experience in a similar position.
• Possess a high sense of integrity.
• In-depth knowledge of the relevant Kenya labour laws and regulations related to business administration skills.
• Excellent leadership, negotiation, conflict resolution, interpersonal communication, and decision-making skills.
• Ability to implement change and manage teams.
• Excellent organization and administrative skills
• Good writing skills.
• A strong team player.
• Ability to perform with minimal supervision.

go to method of application »

• They are looking to hire a Sales and Marketing Officer who will be tasked with ensuring effective formulation and implementation of sales and marketing strategies and efficient co-ordination of activities in the sales and marketing department.

Responsibilities

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Manages and coordinates sales and marketing activities
• Develops and implements a sales and marketing strategy and annual plans in conjunction with the other departments.
• Conducts market research to determine market requirements for existing and future products including carrying out regular customer surveys
• Develops and maintain long-term relationships with clients through managing and interpreting their requirements;
• Builds and maintains relationships with key partners in assigned accounts/prospects
• Facilitates customer relationships to ensure timely resolution of customer issues and queries
• Sells products by establishing contact and developing relationships with prospects; recommends solutions.
• Follow up on all leads, requests/quotes issued to new/potential clients to ensure the business is secured.
• Attain the communicated monthly sales turnover.
• Actively make client visits and follow up to ensure client satisfaction and secure business.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; establishing personal networks and benchmarking state-of-the-art practices.
• Calculates client quotations and administers client accounts by disseminating sales documentation including invoicing and payment dispatches
• Assists in negotiating tender and contract terms and conditions to meet both client and company needs

Key Qualifications

• Bachelor’s degree in Sales & Marketing or relevant field
• Over 3 years of experience preferably in clearing, forwarding, freight and logistics
• Knowledge of Microsoft Office, Research methods
• Negotiation skills. Organizational and prioritization skills
• High levels of creativity & Integrity
• Strategic Thinking, Self-driven, and Service-oriented
• Positive self-motivated, Builds lasting bond
• Excellent communication, interpersonal and customer service skills
• Knowledge of data analysis and report writing
• Ability to understand and follow company policies and guidelines
• Strong analytical, organizational and creative thinking skills
• Problem-solving skills
• Knowledge of clearing and forwarding policies
• Proven track record in sales