Career Opportunities at I&M Bank

Job Summary:

The Ideal candidate will play a crucial role in overseeing and enhancing the sales governance framework within the Retail banking segment. The main responsibilities will include designing and implementing sales policies, procedures, ensuring compliance with all relevant laws, regulatory requirements, and driving initiatives to optimize sales processes.

Key responsibilities:

The Incumbent will report to the Deputy General Manager-Personal Banking and will be responsible for:

• Developing, implementing, reviewing and updating sales policies and procedures to ensure compliance with all relevant laws, regulations, and industry standards.
• Collaborating with cross-functional teams to ensure policies are practical and support business objectives.
• Monitoring and ensuring adherence to policies, procedures and regulatory requirements related to retail banking sales activities.
• Overseeing internal audits, reviews, and investigations to identify and address compliance issues. This includes incidents related to exceptions being managed. Defining root cause quality issues and guiding remediation by implementing process improvements to improve efficiency and effectiveness.
• Collaborating with operations teams to streamline workflows and reduce friction in the sales cycle.
• Implementing training programs for sales staff to ensure a deep understanding of sales policies and compliance requirements.
• Monitoring, identifying and assessing the department’s risk exposure and working with risk management teams to develop strategies for mitigating potential risks.
• Developing and maintaining reporting mechanisms to track key performance indicators related to sales governance.
• Providing regular reports to senior management on the status of sales compliance and governance initiatives.
• Ensuring that the department operates in an ethical and socially responsible manner while being fully aligned to the operational standards.
• Communicating compliance requirements and best practices to all stakeholders, including employees, and customers, including, Business Continuity Planning.
• Resolving or raising issues that impact the Sales Governance team efficiency or ability to execute.
• Provide day-to-day user support to resolve stakeholder issues by working with sales and support teams directly and indirectly.
• Management of the departmental meetings, including arrangements, meeting agendas and taking minutes and follow through to closure of actions points arising from the meeting.
• Fostering a spirit of teamwork and unity among team members that creates a workplace culture consistent with I &M Banks values.
• Working closely with HR and Personal banking leadership team to manage attendance, recruitment, headcount, disciplinary and other related responsibilities in support of people management activities for example Contracts, notices, Performance, Grievance/Disciplinary, Exits and leave.
• Creating training materials and delivery of training, Induction & Orientation, mandatory, refreshers, compliance training, product knowledge-product including developing and managing training budgets and conducting training needs analysis.
• Ensuring seamless onboarding of new staff within the personal banking unit.
• Acting as a lead resource on matters related to internal governance processes
• Ensuring that all policies, processes, and procedures are documented, properly signed off and are applied alongside awareness and training. Documentation in the department -handling, storage, tracking.
• Ensuring that the department is data driven - dashboards and frequency as well as alignment to all decision making, rewards, consequence management etc. Complaint handling and customer communications, call back and confirmation of selling process aligned to after sales service/awareness.
• Carrying out data quality audits to ensure consistency in data values across systems.
• Developing and maintaining strong relationships with key stakeholders

PERSON SPECIFICATIONS

Academic Qualifications

• Graduate with understanding of Sales Governance function and banking regulations.

Professional Qualifications

• Diploma in Marketing or its equivalent; and
• Member of Chartered Institute of Marketing (CIM) or equivalent professional body.

Experience

At least 5 years of experience in a relevant Sales Governance function within the banking sector is required.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Strong people management skills.
• Strong strategic and analytical thinking skills.
• Take ownership of responsibilities and possess a high level of positive energy and drive.
• Strong analytical skills to analyze industry trends and to adapt to changing needs.
• Problem-solving skills to find creative solutions in developing, prioritizing, and implementing strategic solutions.
• A highly motivated self-starter with a hands-on, delivery focused approach.
• Ability to multitask and review data as well as perform deep dive analysis where required.
• Strong accountability for deliverables.
• Self-motivation skills driving you to take initiative in identifying, prioritizing and implementing tasks with a personal commitment to succeed.
• Organization skills that include superb attention to detail
• Understanding of the bank operations, products, policies, regulations, compliance, and risk management is require.
• Good knowledge of the Policy, Procedures, Standards, local and international regulations.
• A deep understanding of sales and governance practices.

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Job Summary:

The job holder will be responsible for formulating the strategy for I&M Kenya Bancassurance proposition and proactively managing the  business plans as well as  lead and manage planning of annual business targets and achievement of Bancassurance profitability through driving the financial performance of I&M Kenya .

Key responsibilities:

The Incumbent will report to the Executive General Manager Bancassurance and will be responsible for:

• Regularly meeting with the I&M Kenya Board members, providing timely and comprehensive information to keep them informed.
• Fostering open communication with the Board and committees, sharing risks, issues, and successes across the insurance activities.
• Keeping the Board informed about entity performance, market opportunities, and developments affecting the business.
• Visiting  corporate customers, branches, and teams nationwide to nurture existing relationships and cultivating new business prospects.
• Regularly engaging with external stakeholders like Insurance Companies, Regulatory Authority, and more for business and customer support matters.
• Developing and communicating the strategic framework for resource allocation and policies across the group's insurance agencies.
• Creating an annual strategic plan for Board consideration, outlining growth directions and policies for the Corporation's profitability.
• Leading and motivating team members, empowering them for growth through periodic training and development sessions.
• Recruiting and retaining high-performing team members, focusing on talent management and career development.
• Ensuring a positive work environment, overseeing compensation, performance assessment, and leadership development.
• Ensuring self and direct reports complete required learning hours through E-learning, internal, and external training.
• Promoting a corporate culture emphasizing ethics, integrity, and social responsibility. Representing the organization at events and conferences as a spokesperson.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s Degree in a Social Science or related field

 Professional Qualifications

• Member of a relevant professional body
• ACII or an equivalent professional qualification will be an added advantage

Experience

• Over Twelve (12) years’ relevant experience with over five (5) years in management in a similar organization.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Strong strategic and analytical thinking skills.
• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.