Sales Roles at Fast Choice

Job Purpose

• To drive revenue growth, business development, customer acquisition, quotation conversion, customer relationship management, sales operations, and overall commercial performance while leading the execution of departmental sales and growth strategies.

Key Responsibilities

Revenue Growth & Financial Performance

• Deliver monthly, quarterly, and annual sales targets.
• Drive revenue growth and market share expansion.
• Improve profitability and gross margins.
• Maximize return on sales investments.
• Support tender acquisition, quotation conversion, and sales closure.
• Drive key account growth and market penetration initiatives.

Business Development & Market Expansion

• Identify and penetrate new markets and customer segments.
• Develop strategic partnerships and business alliances.
• Expand business opportunities across government, NGO, corporate, banking, healthcare, education, and real estate sectors.
• Drive new customer acquisition and onboarding.
• Manage customer prequalification opportunities.
• Develop sector penetration and market expansion strategies.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Drive customer retention and loyalty initiatives.
• Manage strategic and key customer accounts.
• Reactivate dormant customer accounts.
• Coordinate customer engagement programs.
• Resolve escalated customer complaints and service issues.
• Enhance overall customer experience and responsiveness.

Customer Database Management (CRM)

• Maintain an accurate and updated CRM database.
• Ensure integrity and accuracy of customer information.
• Track customer interactions and business opportunities.
• Manage customer segmentation and database reporting.
• Enforce CRM compliance across the sales team.
• Generate CRM-based business intelligence reports.

Tender Management

• Manage strategic tender opportunities.
• Lead tender presentations and customer engagements.
• Support tender reviews and approvals.
• Monitor tender pipeline performance.
• Drive tender conversion and closure activities.
• Ensure compliance with tender requirements and timelines.

Quotation & Project Sales Management

• Manage quotation preparation, issuance, and follow-up.
• Improve quotation conversion rates.
• Oversee project sales opportunities from lead generation to closure.
• Ensure accurate pricing and proposal preparation.
• Maintain quotation pipeline visibility and reporting.
• Coordinate project sales execution readiness.

Sales Operations & Commercial Excellence

• Develop and maintain accurate sales forecasts.
• Manage sales pipeline visibility and reporting.
• Monitor sales performance and opportunity progression.
• Support debtor management and collections activities.
• Drive down-payment collection and cash-flow discipline.
• Improve sales process efficiency and compliance.

Customer Order & Payment Coordination

• Coordinate customer orders from confirmation to delivery.
• Liaise with Operations, Procurement, Logistics, and Finance.
• Monitor order progress and customer updates.
• Support payment follow-up and debt recovery efforts.
• Resolve order fulfillment and delivery issues.

Internal & External Communication Management

• Manage official customer and stakeholder communications.
• Ensure compliance with Email, IFMIS, and WhatsApp communication protocols.
• Maintain proper documentation and communication records.
• Ensure timely responses to customer and stakeholder inquiries.
• Support government procurement and compliance communication requirements.

Sales Reporting Management

• Prepare daily, weekly, monthly, quarterly, and annual reports.
• Maintain sales, quotation, tender, project, and customer activity reports.
• Monitor departmental KPIs and performance metrics.
• Generate pipeline, forecast, and revenue performance reports.
• Provide management with actionable business insights.

Meeting Management & Stakeholder Engagement

• Coordinate customer meetings and business development engagements.
• Prepare presentations, reports, and meeting documentation.
• Track implementation of agreed action plans.
• Represent the department in internal and external meetings.
• Build and maintain strategic stakeholder relationships.

Interior Design & Workspace Solutions Management

• Identify and pursue workspace and interior design opportunities.
• Gather customer requirements and develop solution proposals.
• Coordinate layouts, presentations, and project concepts.
• Support project implementation and customer approvals.
• Promote workspace solutions that drive business growth.

Team Leadership & Performance Management

• Lead, coach, mentor, and supervise the sales team.
• Monitor attendance, leave, productivity, and performance.
• Conduct performance reviews and coaching sessions.
• Implement KPI management systems.
• Develop talent and succession plans.
• Foster a high-performance and accountable culture.

Communication, Governance & Compliance

• Ensure adherence to company policies and procedures.
• Maintain proper business documentation and records.
• Support audit and compliance requirements.
• Promote professionalism and ethical business practices.

Key Performance Indicators (KPIs)Revenue & Profitability – 40%

• Revenue achievement against target.
• Gross margin achievement.
• New business revenue generated.

Tender & Quotation Performance – 30%

• Tender conversion value.
• Tender success rate.
• Quotation conversion rate.
• Project sales closure rate.

Customer & Market Development – 15%

• New customer acquisition.
• Customer retention rate.
• Dormant account reactivation.
• Market penetration achievements.

Operational Excellence & Reporting – 10%

• CRM compliance.
• Forecast accuracy.
• Reporting timeliness and accuracy.
• Order fulfillment coordination.

Team Management & Compliance – 5%

• Team performance achievement.
• Attendance and leave management.
• Compliance with company procedures.

Qualifications & ExperienceAcademic Qualifications

• Bachelor's Degree in Business Administration, Marketing, Sales Management, Commerce, Economics, Procurement, Interior Design, or a related field from a recognized institution.
• A Master's Degree in Business Administration (MBA) or related field will be an added advantage.

Professional Qualifications

• Professional certification in Sales, Marketing, Business Development, Customer Relationship Management (CRM), Project Management, or related disciplines will be an added advantage.
• Membership in a relevant professional body is desirable.

Experience

• Minimum of 5 years' experience in Sales, Business Development, Account Management, or Commercial Management.
• At least 2 years in a supervisory or leadership role.
• Proven track record in achieving revenue targets and driving business growth.
• Demonstrated experience in tender management, quotation management, project sales, and customer relationship management.
• Experience working with Government, Corporate, NGO, Banking, Healthcare, Education, or Real Estate sectors is an added advantage.
• Experience in furniture, interiors, workspace solutions, construction-related products, or B2B sales environments is preferred.

Technical Competencies

• Business development and market expansion.
• Tender management and bid coordination.
• Quotation preparation and sales conversion.
• Customer relationship and key account management.
• Sales forecasting and pipeline management.
• Revenue generation and profitability management.
• CRM systems and customer database management.
• Report writing and business analytics.
• Contract negotiation and stakeholder management.
• Project sales and order management.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• IFMIS knowledge is an added advantage.

Behavioral Competencies

• Strong leadership and team management skills.
• Excellent communication and presentation skills.
• Negotiation and influencing skills.
• Commercial and financial acumen.
• Customer-centric mindset.
• Strategic thinking and problem-solving ability.
• Results-oriented and performance-driven.
• High level of integrity, accountability, and professionalism.
• Strong planning, organization, and execution skills.
• Ability to work under pressure and meet deadlines.

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Job Purpose

• To identify, develop, and convert business opportunities into revenue by acquiring new customers, managing customer relationships, coordinating quotations and tenders, supporting project sales, and ensuring effective execution of sales and business development activities to achieve departmental targets.

Key Responsibilities1. Business Development & Market Expansion

• Identify and pursue new business opportunities across target markets and sectors.
• Generate qualified leads and convert them into sales opportunities.
• Develop and maintain relationships with prospective and existing customers.
• Conduct market mapping and customer prospecting activities.
• Support market penetration and expansion initiatives.
• Participate in customer visits, presentations, and business development meetings.
• Identify partnership and strategic alliance opportunities.

Revenue Generation & Sales Growth

• Achieve assigned monthly, quarterly, and annual sales targets.
• Drive revenue growth through customer acquisition and account development.
• Promote company products, services, and workspace solutions.
• Identify cross-selling and upselling opportunities.
• Support execution of departmental sales strategies.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Conduct regular customer visits and follow-up activities.
• Support customer retention and loyalty initiatives.
• Reactivate dormant customer accounts.
• Address customer inquiries and coordinate issue resolution.
• Ensure high levels of customer satisfaction and responsiveness.

Customer Database Management (CRM)

• Maintain accurate and updated customer records within the CRM system.
• Capture customer interactions, opportunities, and activities.
• Ensure data integrity and compliance with CRM requirements.
• Generate customer and sales activity reports.
• Support customer segmentation and database optimization initiatives.

Tender Management Support

• Identify tender opportunities from various platforms and sources.
• Support preparation and compilation of tender documentation.
• Track tender submissions and deadlines.
• Ensure compliance with tender requirements and specifications.
• Maintain tender registers and tender pipeline reports.
• Support tender follow-up and communication activities.

Quotation & Project Sales Management

• Prepare and issue customer quotations.
• Conduct timely quotation follow-ups.
• Track quotation conversion and closure rates.
• Coordinate project sales opportunities from lead generation to execution.
• Ensure quotations are accurate, competitive, and aligned with customer requirements.
• Maintain quotation records and reporting.

Customer Order & Payment Coordination

• Coordinate customer orders from confirmation to delivery.
• Liaise with Operations, Procurement, Logistics, and Finance to ensure order fulfillment.
• Follow up on customer payments and down payments.
• Support debt collection and outstanding payment recovery.
• Provide customers with regular updates on order status and delivery schedules.
• Resolve order-related issues and customer concerns.

Sales Operations & Commercial Support

• Maintain and update the sales pipeline.
• Support sales forecasting and opportunity tracking.
• Monitor sales activities and conversion performance.
• Ensure compliance with sales processes and procedures.
• Support implementation of sales improvement initiatives.

Internal & External Communication Management

• Manage customer communication through Email, IFMIS, and WhatsApp platforms.
• Ensure professional and timely communication with customers and stakeholders.
• Maintain proper documentation and communication records.
• Support IFMIS-related communication and follow-up activities.
• Ensure compliance with company communication protocols.

Sales Reporting & Administration

• Prepare daily, weekly, monthly, and quarterly sales reports.
• Maintain customer, quotation, tender, and project sales records.
• Generate pipeline and opportunity tracking reports.
• Submit activity and performance reports as required.
• Ensure accuracy and completeness of sales information.

Meeting Coordination & Stakeholder Engagement

• Participate in customer meetings, presentations, and business reviews.
• Support preparation of meeting reports and action trackers.
• Follow up on agreed customer and business action points.
• Represent the department in customer engagements as assigned.

Interior Design & Workspace Solutions Support

• Identify workspace solution and interior design opportunities.
• Gather customer requirements and project information.
• Support preparation of layouts, concepts, and proposals.
• Coordinate customer approvals and project follow-ups.
• Promote workspace solutions and project opportunities.

Team Participation & Compliance

• Collaborate effectively with departmental team members.
• Participate in departmental meetings and training sessions.
• Adhere to company policies, procedures, and standards.
• Maintain professionalism, integrity, and accountability in all business activities.
• Support continuous improvement initiatives within the department.

Qualifications & ExperienceAcademic Qualifications

• Bachelor's Degree in Business Administration, Marketing, Sales, Commerce, Economics, Interior Design, Procurement, or a related field from a recognized institution.

Professional Qualifications

• Professional certification in Sales, Marketing, Customer Service, Business Development, or Project Management is an added advantage.

Experience

• Minimum of 5 years' experience in Sales, Business Development, Account Management, Customer Service, or a related commercial role.
• Experience in B2B sales, tender management, project sales, or workspace solutions is an added advantage.
• Experience working with Government, NGO, Corporate, Banking, Healthcare, Education, or Real Estate sectors is desirable.

Technical Competencies

• Business development and lead generation.
• Tender and quotation management.
• Customer relationship management.
• CRM systems and database management.
• Sales reporting and pipeline management.
• Project sales coordination.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• Market research and opportunity identification.
• Presentation and negotiation skills.
• IFMIS knowledge is an added advantage.

Behavioral Competencies

• Strong communication and interpersonal skills.
• Customer-focused and relationship-oriented.
• Results-driven and target-oriented.
• Excellent negotiation and persuasion skills.
• High level of initiative and self-motivation.
• Strong planning and organizational skills.
• Problem-solving and analytical thinking.
• Professionalism and integrity.
• Ability to work under pressure and meet deadlines.