Vacancies at Remote

What you bring

Offboarding

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
• Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
• Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
• Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
• Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
• Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
• Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
• Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
• Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
• Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

Key Responsibilities 

• Extensive experience experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
• Tertiary qualifications in HR/labour relations/employment law considered a plus.
• Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR advice and guidance on employment laws and regulations, spanning various jurisdictions.
• Understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.
• Ability to interpret and apply industrial instruments, analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions, undertake research and translate this into usable team resources, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments.
• Superior communication, influencing, conflict management, and negotiation skills, with the ability to independently lead difficult conversations to a positive outcome, often where parties have conflicting interests, while conveying authority and expertise as the representative of Remote, and maintaining professionalism and strict confidentiality.
• Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.
• Aptitude and appetite to innovate and optimize processes, continuously identifying, developing and implementing opportunities for automation and champion best practice.
• Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.
• Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment while successfully balancing multiple competing priorities. Willingness to work flexible hours as needed.
• Proactive and self-motivated with a strong sense of ownership and accountability, and ability to inspire others.

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What you bring

• Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience
• Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape
• Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes
• Experience designing and managing customer workflows and project implementation plans
• Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges
• Creative problem-solving skills with exceptional written and verbal communication
• Comfort working with SaaS platforms to deliver excellent client experiences
• A polished, professional presence and confidence in customer- and employee-facing video calls
• A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency
• Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact
• Commitment to documentation and asynchronous workflows to support a distributed team
• Familiarity with Zendesk or similar ticketing tools (a plus)
• Full fluency in English; additional languages are a bonus

Key responsibilities

• Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices
• Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team
• Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices
• Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed
• Provide support to companies and employees on all onboarding-related questions and issues
• Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements
• Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams
• Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
• Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience