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  • Posted: Mar 15, 2024
    Deadline: Mar 22, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
    Read more about this company


    Senior Medical Claims Assessor – Inpatient Claims

    Job Ref. No: JHIL080

    Role Purpose

    The job holder will be responsible for ensuring efficient processing and assessment of inpatient medical claims within the organization and ensuring accurate assessment and processing of medical claims, ensuring fair and efficient reimbursement while maintaining compliance with regulatory guidelines and adhering to company policies.

    Main Responsibilities

    • Support the development and implementation strategies to optimize the claims assessment process and enhance efficiency.
    • Identify areas for process improvement and make recommendations for streamlining workflows.
    • Stay updated with industry trends and changes in healthcare regulations to ensure compliance and mitigate risks.


    • Review and assess medical claims, verifying the accuracy of information provided.
    • Apply knowledge of medical procedures, diagnoses, and coding systems to determine the validity and eligibility of claims.
    • Evaluate medical records, invoices, and other relevant documentation to determine the appropriateness of reimbursement.
    • Communicate with healthcare providers, policyholders, and internal teams to gather additional information or clarify claim details.
    • Adhere to predefined timelines and service level agreements for claims assessment and resolution.
    • Collaborate with internal teams such as underwriting, finance, and customer service to address claim-related queries and issues.

     Corporate Governance

    • Ensure compliance with company policies, procedures, and regulatory guidelines.
    • Maintain confidentiality and handle sensitive information in accordance with data privacy laws and regulations.
    • Adhere to ethical standards and maintain professional conduct while dealing with confidential or sensitive matters.

    Key Competencies

    • In-depth knowledge of medical terminology, healthcare procedures, and coding systems.
    • Strong analytical and problem-solving skills.
    • Attention to detail and ability to maintain accuracy while processing complex information.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and manage time effectively.
    • Critical thinking and decision-making abilities.
    • Knowledge of insurance industry practices and claim adjudication processes.
    • Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.


    • Bachelor's degree in a business, insurance or clinical related field
    • Good understanding of the concepts of medical insurance
    • Proficient in the use of Microsoft office suite and packages
    • Proficient in use of Actisure system

    Relevant Experience

    • Minimum of 4 years’ experience in a similar role.

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    Head of Business Development – HNWI & Institutions

    Job Ref. No: JAML019

    Role Purpose:

    The role holder is responsible for overseeing the strategic direction, business development initiatives, operational activities, corporate governance, leadership, and culture within the department of the organization. This role requires strong expertise in asset management, regulatory compliance, and leadership to ensure the achievement of business objectives and the highest standards of performance.

    Main Responsibilities:

    • Develop and implement the strategic plan for the company, aligned with the overall corporate strategy.
    • Identify new business opportunities, market trends, and potential risks to drive growth and profitability.
    • Monitor industry developments, regulatory changes, and emerging market conditions to adjust strategies accordingly.

    Business Development:

    • Identify and pursue business development initiatives to expand the company's client base, with a specific focus on corporate and high-net-worth segments.
    • Develop and maintain relationships with key stakeholders, including corporate clients, high-net-worth individuals, and institutional investors.
    • Collaborate with the marketing and sales teams to create targeted campaigns and promotional strategies to attract new clients.
    • Analyze market trends and competitor activities to identify opportunities for differentiation and competitive advantage.
    • Explore partnerships, joint ventures, and strategic alliances to enhance the division's market presence and offerings.
    • Conduct market research to understand the evolving needs of corporate and high-net-worth clients, tailoring services and products accordingly.

    Client Relationship Management:

    • Establish strong and enduring relationships with corporate and high-net-worth clients, understanding their financial goals, risk tolerance, and preferences.
    • Regularly communicate with clients to provide updates on portfolio performance, market conditions, and investment strategies.
    • Collaborate with the client service team to address client inquiries, concerns, and requests promptly and effectively.
    • Organize client events, seminars, and forums to enhance engagement and strengthen relationships.

    Innovation and Product Development:

    • Drive innovation in product development by identifying opportunities to create bespoke investment solutions for corporate and high-net-worth clients.
    • Collaborate with the product development team to design and introduce new investment products and services.
    • Ensure that the division remains at the forefront of industry trends and emerging technologies to provide innovative solutions.

    Corporate Governance (Regulatory and Compliance):

    • Ensure compliance with regulatory requirements, industry standards, and internal policies related to asset  management activities.
    • Establish and maintain effective internal control systems and risk management frameworks.
    • Keep abreast of regulatory changes and communicate their impact on the company.
    • Conduct regular audits and reviews to ensure adherence to regulatory and compliance standards.

    Leadership and Culture:

    • Foster a culture of excellence, collaboration, and continuous improvement within the company.
    • Provide strong leadership to the team, setting clear goals, providing feedback, and promoting professional development.
    • Encourage a client-centric approach, ensuring high-quality service delivery and maintaining strong relationships with clients.
    • Promote ethical conduct, integrity, and accountability throughout the division.

    Key Competencies:

    • Strategic thinking and business acumen.
    • Strong financial analysis and investment evaluation skills.
    • Risk management and compliance expertise.
    • Results-oriented mindset with a focus on achieving targets.
    • Ability to lead and inspire a diverse team.
    • Excellent communication and presentation skills.
    • Strong ethical conduct and integrity.

    Academic Background & Relevant Qualifications:

    • Bachelor's degree in finance, economics, business administration, or a related field.
    • A master's degree is preferred.
    • Professional certifications such as Chartered Financial Analyst (CFA) or Chartered Institute of Securities & Investments (CISI) qualification would be an added advantage.
    • Proven experience (at least 10 years) in asset management, with a strong understanding of investment strategies, Investment products and financial markets
    • Proven experience in developing and implementing marketing strategies, managing brand reputation, and executing successful marketing campaigns.

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    Digital Strategy and Assets Manager

    Job Ref. No. JHL020

    Role Purpose

    The role holder will work with other departments to create a cohesive strategy that aligns with the overall group and business unit goals. He/ She will also need to be able to track and measure the success of his/her campaigns and adjust as needed. The role holder will also craft compelling and intuitive user experiences aimed at fostering customer loyalty and repeat engagement.

    Main Responsibilities

    • Establish the end-to-end digital marketing capabilities and strategy that aligns with the needs and goals of the businesses.
    • Lead the implementation of marketing capabilities, such as media planning and buying, search, conversion rate optimization, and data and analytics to support future business growth.
    • Work alongside Senior Stakeholders, Digital Team, IT Tech Team, and the business unit marketing leaders to establish a best of breed approach to the use of marketing technology.
    • Work closely with the Digital Product teams from different business units (Life/Health/Asset Management) to ensure that the marketing technology strategy aligns with the organization’s broader digital strategy and efforts.
    • Lead the analytics and reporting function in digital campaigns with a focus on optimization.
    • Develop and lead the implementation of the longer-term data and analytics capability, in consultation with the relevant marketing and business leaders.
    • Establish best practices around the use of data and analytics to inform marketing and campaign effectiveness and lead our overall approach to the use of digital marketing and creative agencies.


    • Manage all digital channels across the group i.e. website, portals, and apps in collaboration with the technology team.
    • Analyze data and campaign performance to identify areas of improvement and optimize campaigns for maximum ROI.

    Corporate Governance

    • Compliance: Stay up-to-date on latest industry trends and best practices in digital marketing and incorporate into campaigns as appropriate.
    • Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    • Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Leadership and Culture

    • Building the team capabilities and ensuring adequate succession planning within the department.
    • Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    • Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    • To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

    Key Competencies

    • Excellent oral and written communication skills as well as excellent presentation skills
    • Thorough understanding of digital marketing strategies and tactics.
    • Ability to develop effective marketing strategies.
    • Strong relationship building, team building and interpersonal skills.
    • Proven experience in using digital marketing tools, software and technology to create and develop marketing campaigns.


    • Bachelor’s degree in marketing, communications, or related field.
    • In-depth knowledge of web analytics tools, such as Google Analytics.
    • Proven track record of developing and executing successful digital marketing campaigns.
    • Proven track record of managing digital channels i.e., website, portals and apps.
    • Familiarity with HTML/CSS and website development processes.

    Relevant Experience

    • 8 years of experience in digital marketing and channels management, with at least 5 years in a management role.

    Method of Application

    If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 22nd March 2024 Only shortlisted candidates will be contacted.

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