Jobs at Canonical

What your day will look like

• Write high quality, rigorously designed Python and Golang software
• Collaborate proactively with a globally distributed team
• Debug issues and produce high quality code to fix them
• Contribute to technical documentation that define best practices for authoring high quality operators
• Discuss ideas and collaborate on finding good solutions
• Develop and maintain software for delivery, operations and life-cycle management of Ceph storage

What we are looking for in you

• You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
• You have experience with writing modern, maintainable Python
• You have experience with Ceph storage
• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest and experience with two or more of the following: Linux, Kubernetes, Public cloud, OpenStack, LXC/LXD, Python, Go, Debian packaging
• An exceptional academic track record from both high school and preferably university
• Willingness to travel up to 4 times a year for internal events

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The role entails:

• Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.
• Customer interactions and support to your team: you resolve escalated customer issues requiring expertise or intervention. You work closely with your team members to ensure timely resolution.
• Team management: you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. You are ready for regular performance reviews with team members. While your help in identifying areas for improvement is key, you are asked to celebrate excellence, recognise your team's achievements, and set goals for individual growth within the team.
• Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You establish trustworthy channels of communication across the board.
• Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you also ensure the changes are well documented, instilling quality and attention to detail in all you do.

What we are looking for in you

• Excellent academic results at school and university
• Bachelor's or equivalent degree in Business, Communication or STEM
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
• Track record of bringing exceptional Customer Success experience results
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem-solving and cross-team collaboration
• Experience growing and developing a CSM team
• Hands-on approach to using data to drive team activities and continuous improvement
• Willingness to travel up to 4 times a year for internal events

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What your day will look like

• The data platform team is responsible for the automation of data platform operations, with the mission of managing and integrating Big Data platforms at scale. This includes ensuring fault-tolerant replication, TLS, installation, backups and much more; but also provides domain-specific expertise on the actual data system to other teams within Canonical. This role is focused on the creation and automation of infrastructure features of data platforms, not analysing and/or processing the data in them.
• Collaborate proactively with a distributed team
• Write high-quality, idiomatic Python code to create new features
• Debug issues and interact with upstream communities publicly
• Work with helpful and talented engineers including experts in many fields
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel for 2 to 4 weeks per year for internal and external events

What we are looking for in you

• Proven hands-on experience in software development using Python
• Proven hands-on experience in distributed systems, such as Kafka and Spark
• Have a Bachelor's or equivalent in Computer Science, STEM, or a similar degree
• Willingness to travel up to 4 times a year for internal events