Team Lead-Nairobi at Emerge Egress Consulting

Role Objective

• Our client is looking for a Team Lead to oversee and support in achieving business targets while ensuring effective team performance, operational efficiency, quality standards, and excellent customer service.

Core Duties and Responsibilities

• Oversee daily team operations, ensuring productivity targets and service standards are consistently achieved.
• Drive sales and client acquisition by identifying new business opportunities and engaging prospective clients.
• Monitor team performance, productivity, quality, attendance, and operational KPIs, taking corrective action where required.
• Coordinate task allocation and team coverage to ensure smooth and efficient day-to-day operations.
• Identify performance gaps and implement appropriate action plans to improve individual and team results.
• Manage customer and operational escalations, coordinating with relevant stakeholders to ensure timely resolution.
• Prepare and share regular performance reports, highlighting key results, operational challenges, risks, and areas requiring management attention.
• Analyse sales and operational performance to identify trends, gaps, and opportunities for improvement.
• Identify and implement process improvements to enhance productivity, efficiency, accuracy, and service quality.
• Support the implementation of new initiatives, processes, and business requirements within the team.
• Perform any other duties reasonably assigned by management.

Job Specifications and Qualifications

• Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, or a related field.
• At least 3 years of sales experience, preferably with team leadership or supervisory experience.
• Proven track record of achieving sales targets and KPIs.
• Demonstrated ability to coach, motivate, and manage a sales team.

    Key Competencies

• Ability to take ownership of team results and day-to-day activities.
• Confident in making decisions and handling issues as they arise.
• Strong customer focus with a practical approach to resolving concerns.
• Commercially minded with a clear focus on achieving results.
• Flexible and able to remain effective in a fast-paced working environment