Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 25, 2020
    Deadline: Jul 7, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).

    Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
    Read more about this company

    Head of Talent Management

    Reporting to:         Chief Human Resource Officer

    Band:                           5.1

    Department:          Human Resources 

    Role Purpose

    We are seeking to hire Head of Talent Management. You will perform a range of duties including to oversee Talent acquisition, Talent development, Employee retention, and Employee mobility and performance management in supporting delivery of business results. The role includes custodianship for all policies, procedures and practices related to Talent Management and compliance to such policies. Furthermore, to ensure alignment of Talent Management initiatives to the business requirements and to advise and inform business decisions.

    A critical success factor to this role is the ability to understand the strategic development of Telkom and ensure that the function adds value to the People Management agenda. This role is also responsible to develop and implement a Talent Management approach for Telkom. This approach needs to achieve talent mapping and succession planning.

    Working For Us, We Expect You To:

    •  Act as custodian for the Talent Management budget and ensure good governance
    • Optimise expenditure to third party providers who supply services to Telkom
    • Examines workforce plans, understands the labour markets segments, skills, competencies and experience necessary that aligns to the business needs
    • Continuous tracking and use of key metrics to drive continuous improvement and to make better decisions, to ultimately improve the quality of Talent Acquisition & Training function.
    • In conjunction with HRPBs, deploy the end to end Performance management system including the appropriate plans for the various talent classifications within budget/timeframe
    • Collaborate with HRBPs & business leaders to identify talent gaps, the existing talent capabilities and future requirements and develop an overarching Talent Acquisition, Talent Development and Mobility philosophy
    • Understand Telkom competence framework and deploy across leaders and individual contributors. Analyse and compare the level of competencies of the employees with the competencies needed to be successful in the role and translate eventual gaps in development programs, monitor and report effectiveness of programs
    • Building a positive candidate experience, managing candidates expectations and maintaining relationships for those candidates who are not selected at present against a particular skill set, for future prospects
    • Enhance productivity through effective design and implementation of identified Talent programs
    • Design and implement learning philosophy which will include blended learning
    • Recordkeeping of evidence of “best in class” training and related aspects
    • Facilitate in house programs as per business need and roadmap through the adoption of diverse tools
    • Responsible for maintaining an up to date job evaluation and maintenance of organization structures that reflects business reality
    • Actively network within the Learning and Development community to stay abreast of latest development
    • Manage the achievement of KPI’s for all team members & address non-performers within the team
    • Ensure employee development, implementation, monitoring and evaluation of learning initiatives
    • Ensure whole PM process is managed in the PM system and the link between pay and performance is maintained
    • Coach and mentor line managers to create understanding and meaning for HR training policy and the importance of compliance.

    Academic background & Professional Knowledge

    • Bachelor’s Degree in HR or related field and registration as HR professional.
    • 5-8 years’ experience covering all aspects of the HR discipline which 3 years need to be in Learning & Development & or Talent Management or Workforce Planning
    • In-depth understanding of all HR aspects that impact on the business
    • Extensive knowledge of the service providers and learning programs suitable for Telkom.

    Here Are The Skills We Are Looking For:

    • Excellent Organization, analytical and communication skills
    • Ability to facilitate leadership programs, or other programs such business related ( sales, customer service etc.) is a plus
    • Thorough grounding in the sub-functions of HR as well as related HRIS systems.
    • Experience in design of learning programs 
    • Thorough knowledge of competencies and skills assessments.

    go to method of application »

    HR Business Partner

    Reporting to:          Chief Human Resource Officer

    Band:                           4.1

    Department:           Human Resources 

    Role Purpose

    Reporting to the Chief Human Resource Officer (CHRO), this position is a key partner to management on broad business issues by integrating HR functional expertise with Business-wide business objectives. With the guidance from Chief Human Resource Officer, this role provides support to the respective business divisions by driving and delivering employee-centred programmes as well as services to support the digital growth of the business.

    Working For Us, We Expect You To:

    • Acquiring the desired talent for the respective business units
      • Identifying core organizational competencies and individual capability requirements
      • Developing diverse, flexible, safe and alternative work arrangements
      • Conducting talent succession and retention planning
      • Installing Career development and employee assistance practices that assist employees in managing their own career
      • Embedding the recruitment, selection and promotion methods to hire, orient and assimilate the desired talent.
    • Engaging the workforce
      • Installing Performance Management systems that attune individual and team behavior with strategic direction, core values and Telkom Competencies
      • Linking total rewards to capability and performance
      • Contributing to the creation of recognition systems that reinforce strategic direction, core values and Telkom Competencies
    • Organizing High Performing teams
      • Understanding, designing and developing teams
      • Developing programs that reward and reinforce teamwork.
    • Creating a Learning Culture
      • Embedding learning and intellectual capital quickly across the organization by all employees
      • Providing feedback on HR measurements and driving the attainment of various HR KPIs within the business.
      • Creating ways to encourage creative thinking and innovation within the business
    • Facilitating Cultural Change
      • Engaging in a continuous process of communications, dialogue, discovery and assessment to deepen everyone’s shared understanding of the organizations vision and desired culture verses its current status
      • Shaping and developing collective management skills (Telkom Leadership Competencies) in support of desired culture
      • Designing and organizing structures and people management roles
    • Collaborating with stakeholders
      • Developing the knowledge, awareness and skills of employees to operate in a global environment while being relevant in our market place.
      • Understanding, developing and maintaining strategic alliances and networks including outsourcing
      • Maintaining positive people environment and competitive advantage in the marketplace

    Academic background & Professional Knowledge

    • Bachelor’s Degree in HR or related field
    • Extensive leadership and successful HR experience in a variety of disciplines, especially employee engagement, recruitment and compensation & benefits
    • 8 years proven work experience in HR with at least 3 as an HR subject matter expert
    • Previous experience of direct supervision of a team of HR professionals
    • Minimum 5 years in a HR role in a comparable environment, 3 years at senior management level, on a consultative or partnership capacity.
    • Extensive leadership and successful HR experience in a variety of disciplines, especially employee engagement, recruitment and compensation & benefits
    • Proven experience in complex change processes
    • Previous experience of direct supervision of a team of HR professionals
    • Must be an active member of IHRM.

    Here Are The Skills We Are Looking For:

    • Unquestionable integrity, confidentiality and professional maturity
    • Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
    • Ability to influence, collaborate and build consensus
    • Ability to work under pressure and meet deadlines
    • Build and sustain effective relationships within the business
    • Excellent communication

    go to method of application »

    HRMIS and Data Analytics Specialist

    Region:                   Nairobi

    Reporting to:       Chief Human Resource Officer

    Band:                       3

    Department:           Human Resources 

    Role Purpose

    We are seeking to hire an analytical Human Resource Information System (HRIS) Specialist to supervise the implementation and daily operation of our HRIS. You will perform a range of duties including processing employee data, preparing reports, and developing data processing systems. The successful candidate will ensure that all HR-related systems are regularly updated and compliant with labour regulations. In addition to having excellent written and verbal communication skills, you will possess in-depth knowledge of HR-related software and databases and be passionate about data.

    Working For Us, We Expect You To:

    • Supervise the day-to-day activities of our HR Information Systems.
    • Support management on structural policy matters related to the HRIS.
    • Record and process employee information including annual leave, salaries and working hours. Ensuring security, end-user access, and data integrity across all HR platforms
    • Maintain data integrity in systems by regularly analysing data. Ensure all HR-related systems are compliant with data protection laws.
    • Work alongside the IT department to perform regular assessments and improvements to the HRIS.
    • Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
    • Serve as a system administrator for HR systems and applications. Design user-friendly processes, guidelines, and documentation.
    • Oversee all system upgrades and system additions in partnership with the Information Technology (IT) department.
    • Develop intuitive reports that will guide decision-making on people matters in the organization.

    Academic background & Professional Knowledge

    • Bachelor's degree in Human Resource Management or relevant field.
    • A minimum of 3 years’ experience in an HRIS manager position. Good communication and organizational skills.
    • Must be an active member of IHRM.
    • Must be highly proficient in Microsoft Suite. Ability to effectively conduct virtual presentations and training sessions.
    • Practical experience with HR database administration, including payroll systems.
    • Experience in understanding and translating the priorities of the business and integrating the HR value proposition and strategies to meet the needs of the business.
    • Knowledge of data visualization and analysis software is a key advantage.

    Here Are The Skills We Are Looking For:

    • Proactive and dynamic.
    • Ability to work under pressure.
    • Efficient and results oriented
    • Self-motivated person able to work under minimum supervision
    • Excellent Organization and communication skills
    • Hands-on and practical thinker

    go to method of application »

    Manager, Contact Experience

    Reporting to:         Director, Customer Experience  

    Band:                       4.1

    Department:           Mobile Division 

    Role Purpose

    The purpose of this role is to design and unify the customer experience in the call/contact centre, retail and digital touch points and also define capabilities needed to meet consumer business unit strategy and deliver change necessary to execute the strategy. The incumbent will also perform strategy planning, concept processes definition and implementation and lifecycle management.

    Working For Us, We Expect You To:

    • Contribute to the cost savings target of the business including churn management.
    • Work with the consumer team to drive initiatives to deliver CDI/NPS at the touch points.
    • Lead role in customer advocacy at different decision making levels to ensure the voice of the customer is heard and understood through designing the foundational customer experience framework related to call center, retail and digital touch points
    • Integrate Consumer Business customer experience principles in all products and services and deliver change necessary to execute customer experience strategy.
    • Work with the customer experience and consumer team to drive initiatives to deliver CDI/NPS at the touch points.
    • Ensure the customer experience teamwork together with the products, innovations and digital teams to develop the customer centric products and services and provide strategic input on usage analysis.
    • Define and document the key end-to-end customer journey processes for the customers.
    • Develop an efficient knowledge sharing and feedback mechanism to enhance the customer life cycle management process.
    • Create development and training plans to close any performance gaps identified. Identify training needs and ensure staff is trained to fill gaps in liaison with HR teams.
    • Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of messages to the customer and partners.
    • Effective engagement & management of assigned 3rd party resources, channel partner staff & company resources,
    • Communicate agreed corporate strategy, performance standards and targets.
    • Measure individual performance against standards and perform one-one -one or team coaching where necessary.

    Academic background & Professional Knowledge

    • Degree in Business, Marketing, IT or other relevant field (or equivalent).
    • 5-10 years relevant experience in a management role within an innovation environment within the telecommunications or products and services portfolio including financial services sector, having being exposed to all disciplines.

    Here Are The Skills We Are Looking For:

    • Customer relationship management and business partnership skills
    • Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside TKL.
    • Proactive and dynamic.
    • Ability to work under pressure.
    • Efficient and results oriented
    • Language Skill: Proficiency in English
    • Self-motivated person able to work under minimum supervision
    • Excellent Organization and communication skills
    • Leadership skills.

    go to method of application »

    Organization Development Partner

    Reporting to:         Head of Talent Management  

    Band:                       4.1

    Department:           Human Resources 

    Role Purpose

    The purpose of this role is to take the lead in designing and maintaining organization systems and process for the job creation, job evaluation, organizational structure design and organizational change rules. You will be responsible in designing the systems for the job grading and evaluation of job positions and maintain the job matrix of the organization.

    Working For Us, We Expect You To:

    • Facilitates the process of the new job position creation, designs the job creation training for managers and HR Business Partners.
    • Designs and maintains the methodology for the job creation and the job evaluation
    • Designs and maintains the job matrix of all jobs in the organization
    • Conducts regular audits of the organizational structure and recommends changes to make the organization more efficient.
    • Audits the business units as the potential changes of job descriptions are identified
    • Evaluates new job descriptions and puts them into the job matrix
    • Checks the consistency of job descriptions with internal policies and procedures
    • Supporting the People and Change Group in linking Talent Management and Change Management through effective Organizational Development
    • Cooperates with Specialist on the grading of job positions and assigning the correct optimum salary.
    • Support linking organizational design and setup to learning and career paths
    • Taking talent management requirements and feeding them into office structures
    • Designs and maintains the rules for the organizational structure creation.
    • Refining, developing and implementing the organizational development framework and body of knowledge
    • Designs and maintains the rules for the span of control in different business units.
    • Participates in HR Projects and organization wide projects

    Academic background & Professional Knowledge

    • Bachelor’s degree in human resource management, Organization design or relevant field
    • Professional qualifications in HR
    • Must be an active member of IHRM.
    • At least 5 years’ relevant experience in Organizational Design, e.g. in Organizational Change Management, this experience could also come from an HR or Management Consulting background.
    • Ability to understand and interpret organization strategy into actionable HR activities.
    • Excellent Analytical Skills, communication, presentation and negotiation skills
    • Proficient in Microsoft office suite.

    Here Are The Skills We Are Looking For:

    • Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside TKL.
    • Proactive and dynamic.
    • Efficient and results oriented
    • Language Skill: Proficiency in English
    • Self-motivated person able to work under minimum supervision
    • Excellent Organization and communication skills
    • Leadership skills.

    go to method of application »

    Reward Officer

    Reporting to:        HR Operations and Reward Partner

    Band:                      3

    Department:         Human Resources 

    Role Purpose

    We are seeking to hire a reward officer. You will perform a range of duties including maintaining the people cost budget to ensure operations are within budget. Manage the payroll function, ensuring accurate & timely payment of employees’ salaries along with compliance to statutory requirements.

    Working For Us, We Expect You To:

    • Collating compensation information to facilitate participation in the annual salary surveys
    • Facilitate recognition programs on annual and quarterly basis
    • Manage the Telkom payroll processing end to end
    • Prepare monthly people cost budget/actual variance analysis and reporting and communication to various functions
    • Ensure accurate preparation and submission of monthly statutory payment remittances and proper filing of all statutory returns and receipts
    • Maintain compliance requirements as per regulatory and company guidelines
    • Accurate reconciliation & authorization of payroll reports and schedules
    • Ensure timely payment of Salaries and remittance of Statutory and other authorized deductions
    • Coordinate with the HRBPs to ensure employees’ queries are responded to within stipulated timeframes
    • Partner with the Talent team to ensure New Hires and Exits are updated accordingly into the system 
    • Ensure timely communication to employees where applicable.

     

    Academic background & Professional Knowledge

    • Bachelor’s Degree in HR or related field.
    • At least 3-5 years’ experience in HR, 2 of which should have been in reward.
    • Professional qualifications in HR
    • Must be an active member of IHRM
    • Must have experience working with an ERP as well as a payroll systems
    • Proficiency in Microsoft applications including Microsoft Office Outlook, Word, PowerPoint, and Excel.

    Here Are The Skills We Are Looking For:

    • Proactive and dynamic.
    • Ability to work under pressure.
    • Efficient and results oriented
    • Self-motivated person able to work under minimum supervision
    • Excellent Organization, analytical and communication skills
    • Ability to network both internally and externally
    • Good eye for detail
    • Good negotiation and facilitation skills.
    • Ability to multi-task and undertake research initiatives.

    Method of Application

    Application should be sent to irecruitment@telkom.co.ke for internal applicants and to recruitment@telkom.co.ke for external applicants by providing an updated Curriculum Vitae (CV) before 7th July 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.

    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join over 130K happy subscribers

 
 
 
Send your application through

Yahoomail Gmail Hotmail