Vacancies at Accor

Key Responsibilities

• Supervise the preparation of all pastry items including breads, viennoiserie, desserts, petits fours, cakes, and specialty items, ensuring production aligns with forecasted covers, events, and occupancy levels.
• Inspect all finished products for taste, texture, appearance, and portion size before service to ensure consistency with established standards and brand expectations.
• Assist in designing dessert menus, buffet displays, afternoon tea offerings, and special event menus. Test new recipes and contribute creative ideas while maintaining cost efficiency.
• Allocate daily tasks, manage staff schedules, and oversee shift operations to ensure smooth workflow. Provide hands-on support during peak service periods.
• Conduct on-the-job training for junior chefs, commis, and interns on techniques, plating, portioning, and hygiene standards. Ensure continuous development of team skills.
• Enforce strict adherence to HACCP and food safety standards, including proper labeling, storage, temperature control, and cleanliness of workstations and equipment.
• Monitor inventory levels of ingredients and pastry supplies. Assist in stock ordering, receiving, and proper storage while minimizing spoilage and wastage.
• Support in maintaining food cost targets by controlling portion sizes, optimizing ingredient usage, and tracking wastage. Suggest improvements to enhance efficiency.
• Ensure all pastry kitchen equipment (ovens, mixers, refrigerators, etc.) is used correctly, cleaned regularly, and reported for maintenance when necessary.
• Work closely with other kitchen sections, banqueting, and service teams to ensure timely delivery of pastry items for à la carte, buffets, and events.
• Plan and execute pastry production for weddings, conferences, and special functions, including custom cakes, dessert buffets, and themed displays.
• Maintain updated recipe files, production schedules, and SOPs. Ensure consistency across all shifts through proper documentation.

Qualifications

• Degree in Pastry Arts, Culinary Arts or a related field.
• Minimum of 5 years’ experience in a similar role within a luxury hotel or high-end hospitality environment.
• Strong knowledge of pastry, bakery and dessert production, including modern techniques and presentation.
• Proven leadership and people management skills.
• Sound knowledge of food safety, hygiene and cost control.
• Excellent communication, planning and organizational skills.
• Demonstrate service attributes in accordance with industry expectations and hotel standards.
• Creativity and innovation in pastry and dessert development
• Strong attention to detail and quality
• Cost awareness and budget management
• Team leadership and training capability
• Guest-focused and service-oriented mindset. 

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We are looking to grow our team and engage a highly motivated and passionate Ecommerce and Digital Marketing Manager who will be responsible for maximizing the hotel’s online visibility, digital performance, guest engagement and revenue generation through effective digital strategy, e-commerce governance, content management, campaign execution, CRM activation, OTA optimization, AI/GEO/AEO readiness, performance analysis and stakeholder collaboration, while maintaining alignment with Fairmont and Accor digital standards.

The role supports the commercial objectives of Fairmont Mount Kenya Safari Club by ensuring that all digital touchpoints contribute to awareness, active consideration, conversion, retention and advocacy across local and international markets.

As part of your role you will be accountable for:

• Manage all aspects of the hotel’s digital strategy, including owned media, paid media, website, CRM, OTA content, social media, email marketing, digital partnerships and reporting.
• Implement Accor and Fairmont digital standards to ensure maximum online exposure, conversion, retention and guest engagement.
• Coordinate with Revenue, Sales, Marketing, Reservations, Guest Experience, F&B, Spa, Corporate Digital and agency partners to ensure an omnichannel approach with one voice and one commercial strategy.
• Manage and update website content, including rooms, offers, dining, spa, experiences, weddings, MICE, FAQs, metadata and landing pages.
• Lead website hygiene, SEO, GEO and AEO readiness to ensure the property is discoverable by both guests and AI-powered search platforms.
• Maintain consistency of property information across the website, Google Business Profile, OTAs, CRM, social media, email campaigns and partner platforms.
• Develop digital campaigns for local and international markets in support of Rooms, F&B, Spa, Weddings, MICE, Experiences and Loyalty revenue.
• Support direct booking growth through website optimization, campaign tracking, content improvements and conversion-focused digital activity.
• Oversee OTA content governance across platforms such as Booking.com, Expedia, Trip.com and other e-retailers, ensuring accuracy of room descriptions, amenities, policies, images, fees and offers.
• Coordinate CRM and guest marketing activity, including segmentation, email campaigns, guest lifecycle communication, loyalty initiatives and database governance.
• Manage digital content planning and storytelling across key property pillars, including Mount Kenya views, conservation, gastronomy, wellness, culture, heritage and Fairmont service.
• Support influencer, media and content creator collaborations through briefs, itineraries, deliverables, content tracking and performance reporting.
• Set digital objectives and KPIs aligned with the hotel’s business direction and commercial priorities.
• Analyze and report on website, social media, OTA, CRM, paid media and campaign performance to support data-led decision-making.
• Proactively identify digital advertising, distribution, AI-search, partnership and content opportunities that can improve visibility, engagement and revenue.
• Contribute to budget planning, supplier coordination, subscription tracking and digital tool management.
• Keep updated with developments in the digital media, hospitality e-commerce, AI-search, CRM and online distribution landscape.
• Support team knowledge development by creating SOPs, training guides, reporting templates and digital governance frameworks.
• Ensure brand compliance, data accuracy and consistent digital execution across all online platforms.

Qualifications

• Degree or diploma in Marketing, Communications, Digital Marketing, Hospitality, Business or a related field.
• Minimum of five years’ experience in digital marketing, preferably within luxury hospitality, travel, lifestyle or premium brands.
• Proven experience managing digital campaigns, websites, social media, content calendars, email marketing, OTA platforms and performance reports.
• Strong understanding of hotel e-commerce, direct booking strategy, CRM, SEO, GEO, AEO, paid media and online distribution.
• Experience working with brand standards, corporate digital teams, creative agencies and cross-functional hotel teams.
• Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Competent use of digital tools such as Canva, Adobe, GA4, Google Search Console, Meta Business Suite, CMS platforms, DAM systems, email platforms and OTA extranets.
• Proven ability to create clear briefs for social media, creative content, influencer collaborations and campaign execution.
• Strong storytelling ability with the capacity to turn existing property assets into commercially relevant content.
• Ability to communicate effectively with corporate, leisure, MICE, wedding, loyalty, partner and stakeholder audiences.
• Strong understanding of local and international social media platforms and digital market trends.
• Flexibility to travel as required for client meetings, industry events, and hotel visits.

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Job Description

Reporting to the Cluster Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for operational IT management which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Creating business cases for justification of investments and expenditures to support the approval process in regard to Information Technology.
• Responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Hotel Manager.
• Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.
• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software providers.
• Supports the hotel in resolving Software issues by escalating of issues to Software providers.
• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program matters IT (in coordination with the Learning & Development department) This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.
• Responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that there is always relevant backup policies are duly respected and the system reaches the highest level of security.

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in a five-star hotel.
• Strategic thinker, results-driven, process-oriented, and attentive to details.
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
•  Positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.