Vacancies at Avenue Healthcare

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Processing admissions and clearing the patient on discharge.
• Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
• Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
• Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices
• Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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Job Objective/ Purpose:

Planning, organizing, and coordinating all Critical Care unit activities, ensuring the provision of patient-centrist nursing care, operational efficiency and positive patient experience, in line with the Hospital protocols and standards.

Key Responsibilities:

• People Management:
  • Supervise Critical Care team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others, and lead performance appraisals.
  • Prepare monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
  • Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.
• Ensure the unit is financially viable and demonstrate growth through;
  • Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
  • Managing Critical Care unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
  • Supporting marketing events as needed
• Ensure proper inventory, standardization, calibration, and maintenance on all Critical Care equipment, and prudent inventory and supplies management.
• Nursing Services
  • Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
  • Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
  • Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
  • Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
  • Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage.                             
• Valid certification in BLS, ACLS or ATLS
• 3+ years of critical care nursing experience and atleast 2+ years of management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.

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Purpose Statement

Our purpose is to enable and maintain health.

Mission

To provide high quality care that exceeds our clients’ expectations.

Qualification

• Diploma

Experience

• 2 Years