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  • Posted: Feb 4, 2025
    Deadline: Feb 7, 2025
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    Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...
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    Assistant Bancassurance Officer

    ASSISTANT BANCASSURANCE OFFICER JOB DESCRIPTION

    • The Job holder is primarily responsible for the growth of the Bancassurance Business in allocated branches by bringing in new business and sustaining existing business in line with Bancassurance growth strategy

    Key Responsibilities

    • Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
    • Provide Competitive Quotations: Deliver accurate and competitive quotations promptly at the branch and prospective clients for all product lines.
    • Conduct Product Training: Conduct continuous bancassurance product training to branch and prospective clients.
    • Ensure business high retention rates through active monitoring and support renewal engagements on a timely basis particularly for high ticket clients.
    • Ensure clients whose claims are being processed are kept abreast of the progress of their claims.
    • Develop good working relationships with various branch departments, working closely
    • Relationship officers & Credit analysts to generate insurance business and leads through their customers.
    • Ensure customer inquiries are resolved promptly as per laid down policies and procedures.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    • A degree in relevant field from a recognized university.
    • COP or any other professional qualification in Insurance
    • Good planning and organization skills with the ability to deliver effectively under strict deadlines.
    • Excellent communication, presentation, and customer service skills.
    • Good knowledge of general insurance products and working knowledge of life insurance.
    • A creative, proactive, passionate, and innovative individual with a passion for excellent results.
    • At least 1 year experience in selling Bancassurance or Insurance related products.

    go to method of application »

    ICT Manager

    ICT MANAGER JOB PURPOSE

    • Responsible for overall Management, operations, and execution of IT strategy for the Organization. The holder of the role shall be reporting to the Head of ICT & Innovations.

    KEY RESPONSIBILITIES

    • The management of bank database and ensuring their security thereof.
    • Evaluate user’s needs and then scopes the system architecture, functionalities, and ensure that ICT facilitates acquisitions to meet business needs.
    • Plan, develop and implement the ICT budget, and obtain competitive prices from suppliers.
    • Schedule patches, upgrades and security backups of hardware and software systems.
    • Research and install new innovative systems to keep up to date with the changing technology.
    • BCP management for the bank and ensuring quarterly dry runs for the DR site.
    • Guarantee the smooth running of all ICT systems with an uptime of 99%.
    • Ensure that all ICT systems and governance frameworks follow internal policies and guidelines in line with best-in-class standards.
    • Manage secure access to the network for remote users, third parties and each time ensuring encryption, confidentiality and security of the databases.
    • Secure data from internal cyber and external cyber-attack through continuous security policies refinement in firewalls and other security systems.
    • Manage teams within ICT to offer appropriate helpdesk support and advice efficiency and monitor customer satisfaction.
    • Manage crisis situations which may involve complex technical hardware or software problems and give precise solutions.
    • Mentor and train ICT support staff to have a competent and motivated team.
    • Formulate ICT strategies, policies and plans.
    • Manage ICT risks and setting priorities between system developments, maintenance and operations.
    • SLA management with third parties.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

    • Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
    • Bachelor’s degree in information technology or computer science from a recognized institution. A master’s degree will be an added advantage.
    • Skills in SQL scripts and actively having worked with core banking system databases.
    • Certifications in SQL, CCNA, CCNP, Project Management (PMP/PRINCE2) will be and added advantage.
    • Minimum of 5 years’ experience required in a managerial role and ability to lead & manage a team.

    KEY PERFORMANCE INDICATORS

    • Up to date ICT strategies and policies in place.
    • System Uptime.
    • Availability of Data security and backups.
    • Return on Investment in ICT investments.
    • Level of utilization of Key ICT resources and staff.
    • Cost efficiency and management on Investment in ICT.
       

    Method of Application

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. The closing date for application will be 7 th February 2025. Only shortlisted candidates will be contacted. For more information, please visit http://www.caritas-mfb.co.k

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