Vacancies at CDL Human Resource

Role Purpose: 

• Recruitment of T-kash Agency hierarchy from Head Office to sub agents and ensuring activity of both in terms of transactions and float availability in the Territory.
• Merchant recruitment and management in assigned Territory.
• Trade development to ensure maximum T-kash visibility in assigned Territory.

Duties: 

• Ensure T-kash Agent Head Offices in assigned Territory are fully trained on product knowledge and engaged in T-kash business.
• Facilitate and ensure product availability in the Territory i.e T-kash float.
• Ensure sub agents in the assigned Territory are fully trained on product knowledge and engaged in T-kash business.
• Recruitment of Agent Head Office and sub agents.
• Recruitment of T-kash Merchants in assigned Territory and managing them to ensure that they are active.
• Trade management to ensure T-kash visibility in the Territory.
• Train sales staff on Tkash knowledge and how to sell the product. Also train and all Telkom staff to have the knowledge.

Requirements

Academic background & Professional Knowledge:

• Diploma or Bachelor’s Degree in Business or related field
•  At least 2 years’ experience in a sales role with an advantage to candidates who have experience working with a MNO

Here Are The Skills We Are Looking For:

Technical competencies

• Agents and Merchant recruitment and operations
• Business training skills
•  Trade management and development

Core competencies

• Presentation skills – ability to engage with business owners and present a compelling business case for them to invest in T-kash business
• Team player – ability to work with Mobile Team in the Territory to drive the T-kash agenda
• Management skills – ability to nurture and reactivate dormant outlets and manage out non-performing outlets

Leadership competencies

• Business acumen
• Strategic orientation
• Result orientation
• Developing self/others

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Job Overview:

We are seeking an experienced telemarketer to join our team and engage potential clients through outbound calls. This role involves researching potential leads, verifying phone numbers, and ensuring compliance with “Do Not Call” regulations. The ideal candidate will be responsible for developing call scripts and strategies, making a high volume of calls, and updating prospect information in our database. The position requires past experience in telemarketing, ideally targeting U.S.-based clients.

Key Responsibilities:

• Lead Research & Database Management: Research and gather phone numbers for potential clients and verify numbers against the “Do Not Call” list to ensure compliance.
• Outbound Calling: Make 40 to 80 outbound calls per day to potential clients, using prepared scripts and personalized approaches to generate leads and secure new business opportunities.
• Script Development: Create and refine call scripts and strategies to engage potential clients effectively, tailoring messaging to target audience needs.
• Team Collaboration: Participate in team meetings to discuss call outcomes, share best practices, and receive ongoing training and coaching for skill enhancement.
• Data Entry: Accurately enter call details, prospect information, and outcomes into the CRM/database to maintain up-to-date and organized records.
• Reporting: Track call metrics and performance, providing regular updates to the team leader or sales manager.
• Remote Work Requirements: Maintain a reliable internet connection and provide your own phone or headset for call purposes.
• Adherence to U.S. Work Hours: Work remotely during U.S. business hours and observe U.S. holidays to align with our client base.

Requirements
Qualifications:

• Experience: Minimum of 2 years of telemarketing experience, preferably calling U.S.-based clients.

Skills:

• Strong communication and interpersonal skills
• Ability to create persuasive scripts and adapt strategies based on call outcomes
• Self-motivated, organized, and detail-oriented
• Proficiency in CRM software and data entry

Technology Requirements:

• Must have a reliable internet connection
• Own a phone or headset suitable for making calls

Other:

• Familiarity with U.S. time zones and willingness to work during U.S. business hours and holidays.

Additional Preferred Skills:

• Experience in lead generation and sales conversions
• Familiarity with compliance regulations, particularly regarding “Do Not Call” lists
• Ability to adapt to various client needs and pivot strategies based on feedback