Vacancies at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

• Supervise the teller & Back-Office functions in the branch to ensure the delivery of quality service to customers, maintenance of operational controls, and compliance with regulatory requirements in the branch. Ensure adherence to Banks operating procedures, ethics and code of conduct.

Key Responsibilities

• Ensure the Smooth Running of Branch Operation according to the Bank Procedures and under the Central Bank Guidelines.
• To have Customer Satisfaction by providing top quality services to the Valued customer.
• To ensure NO financial losses occur due to process breakdown / process failure.
• To build controls in order to eliminate the chances of process failure / break down and to eliminate chances of internal fraud.
• Preparation of Instant Debit Card and Cheque book.
• Forward Clearing cheques to Centralized Operations.
• Perform Scanning activity and forward various documents to Centralized Operations.
• Assist the internal/external auditors in their review of the unit.
• Daily check of Head Teller & vault cash and ensure no cash difference.
• To ensure optimum cash management.
• To arrange for central Operation cash withdrawal/deposit as and when required.
• Ensure Key register is up to date.
• To daily review, float stock of Draft & to verify the branch reports on a daily basis.
• To ensure compliance with laid down guidelines and take the necessary sign-offs wherever required.
• To ensure all suspense accounts are reconciled on regular basis and returns checked and submitted to HO on schedule.
• Responsible for all records management and archiving of Banks documents as it relates to the department for safe keeping and retrieval.
• Taking necessary measures to maintain up to date records of all archival documents and ensure proper access control, retrieval and return to the archives.
• Familiarize with archival policy and procedure and to ensure adherence by all within the department as a Champion.
• To manage the cash position of the branch in order to ensure that sufficient cash is available in the branch to meet customer immediate needs while not carrying unnecessarily large holding of any particular denomination.

Job Specification
Education

• Minimum Bachelor's Degree.

Training / Skills

• Islamic Finance / Sharia Standards.
• Computer proficiency for using word/ excel sheet / SWIFT etc.
• Knowledge of Foreign Murabaha & Wakala.
• Knowledge of Trade Wind, IFLEX and SWIFT Systems.
• Knowledge of Trade Operations Accounting Policies.
• Knowledge of related Shariah and Legal aspects.
• Knowledge of Operation Risk standards.
• Knowledge of banking practice and local rules and regulations.

Work Experience

• Minimum of 5 years' Banking Experience and at least 3 years in a similar role.

Competencies

• Interpersonal and communication skills.
• Coaching and Mentoring.
• Problem Solving Skills.
• Analytical Thinking.
• Team Orientation.
• Assertiveness.

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Job Purpose

• Responsible for daily account opening, data clean up, reports, training, processes review and updating, and automation of manual processes.

Key Responsibilities

• Train branches in account opening & standardization processes / procedures.
• Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• Data clean-up of existing accounts for audit and regulatory purposes.
• Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• Ensure 100% recovery of all bank charges for company search
• Ensure compliance with CBK guidelines in relation to account opening.
• Responsible for follow-up on queries and matters related to accounts opened
• Manage responses to KBA and KRA circulars.
• Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• Any other duty may be assigned by the supervisor.
• Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

Job Specification
Education & Work Experience

• Bachelor's degree in business-related discipline from a recognized university.
• At least two years of banking experience in a similar role or customer service position.

Training / Skills

• Excellent communication, Inter-personal and customer service skills.
• Basic understanding of all banking operations
• Excellent knowledge of bank products,
• Good organizational skills
• Ability to work under pressure and with minimum supervision.

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Job Purpose

• The staff will be processing transactions within the assigned tasks and ensure error free smooth handling of end-to-end processing. Additionally, he/she will assist the Authorizer- Trade & Treasury Operations in performing the required controls in daily work and monitoring risks through MIS.

Key Responsibilities

• Responsible for initiating transactions in the Treasury operations unit;
• Treasury Back Office operations – ensure efficiency and optimize business levels at all times.
• Ensure strict adherence to regulatory requirements (FX documentation – governed under prudential and FX guidelines).
• Verification of front office deals – quality and independent check and certification.
• Compiling of major currencies report daily for CBK.
• Tallying of All Major Currency Positions.
• Sorting previous day's vouchers and the tray which also includes filing.
• Processing all inter-bank and money market deals.
• Posting settlements and bookings vouchers.
• Reconciliation of all Nostro Account statements with GLs.
• Reconciliation of inter-bank forex deals.
• Timely submission of CBK returns – Daily Exposure, Weekly Returns, Monthly Statistics amongst others.
• Deal confirmation matching (300 & 320s).
• Reconciliation of our CBK account.
• Correspondences with CBK, other banks and correspondent banks.
• Monitoring & checking GLs tally with outstanding inter-bank deals.
• Prepare and avail the end of day vouchers to the supervisor and ensure these are called over before leaving for the day.
• Compiling CBK reports i.e. Monthly forex statistics, Monthly currency holdings, Monthly currency payments and receipts, Weekly CBK reports, daily FX receipt and payments, daily forex exposure, diaspora reports.

Job Specification
Education

• Business related degree from a recognized University.

Work Experience

• Minimum 4 years banking experience. Previous experience in Trade/Treasury back-office will be an added advantage.

Competencies

• Good knowledge of Reconciliations, FX settlement processes & Remittance processes, AML and risks involved.
• Knowledge of Core Banking Systems, SWIFT, Internal Reports and CBK reports.
• Knowledge of Treasury Products which include Money Markets, Foreign Exchange, Swaps, Derivatives and Sukuk.
• Good understanding of the Banks procedures and CBK cut off times.

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Job Purpose

• To manage and support the IT systems that maintain customer information within the Core Banking platform. The role ensures that customer data is accurate, secure, compliant with regulatory requirements, and seamlessly integrated across banking systems to support business operations, customer experience, and regulatory reporting.

Key Responsibilities
System Support & Maintenance

• Provide day-to-day technical and functional support for customer information modules in the core banking system.
• Ensure high availability, accuracy, and performance of customer data management systems.
• Troubleshoot and resolve system errors, incidents, and data discrepancies.
• Manage configurations, parameterization, and system upgrades for customer information modules.

Data Integrity & Compliance

• Implement and enforce data quality standards, validation checks, and deduplication processes.
• Ensure compliance with CBK Prudential Guidelines, Data Protection Act 2019, AML/KYC requirements, and IT security standards.
• Maintain audit trails and controls for customer data access and modifications.
• Work with Risk, Compliance, and Audit teams to close gaps in customer data management.

Integration & Interoperability

• Manage integration of customer information with CRM, digital channels, credit scoring, and regulatory reporting systems.
• Ensure seamless flow of customer data across enterprise applications.
• Collaborate with IT teams to automate onboarding and KYC processes.

Business Support & Stakeholder Engagement

• Act as IT liaison with business units (Operations, Risk, Compliance, Retail/Corporate Banking) for customer information needs.
• Translate business requirements into IT system enhancements for customer data management.
• Provide technical training and system guidance to business users.
• Support projects that involve customer onboarding, information updates, and customer lifecycle management.

Risk, Security & Monitoring

• Ensure system access controls and segregation of duties for customer information modules.
• Monitor system logs for unauthorized access or anomalies.
• Support cybersecurity teams in securing customer information within the CB system.

Continuous Improvement

• Monitor performance and recommend optimizations for customer information systems.
• Drive automation and digitization of customer onboarding and maintenance processes.
• Research emerging technologies (biometrics, digital identity, eKYC) to enhance customer data management.

Job Specification
Education

• Bachelor’s degree in Information Technology, Computer Science, Data Management, or related field.
• Master’s degree in IT Management, Data Governance, or Business Administration is an added advantage.
• Professional certifications: CDMP, ITIL, CISA, ISO 27001, or relevant vendor certifications.

Work Experience

• At least 7 years’ IT experience in core banking systems and data management, with 3+ years in a managerial role.
• Strong knowledge of customer information processes, regulatory requirements, and IT governance frameworks.

Key Skills & Competencies

• Strong expertise in customer information systems and core banking platforms.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Knowledge of data governance, data protection, and regulatory compliance.
• Experience in system integration (APIs, middleware, CRM).
• Strong communication, stakeholder management, and training skills.
• High integrity, attention to detail, and customer focus.

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Job Purpose

• To develop, implement, and oversee IT governance frameworks, policies, and standards that ensure IT operations are aligned with business strategy, regulatory requirements, and international best practices. The role ensures effective governance of IT processes, compliance with IT policies, and continuous improvement of IT service delivery.

Key Responsibilities

IT Governance Frameworks

• Develop, implement, and maintain IT governance frameworks (COBIT, ITIL, ISO 27001/20000).
• Ensure IT processes are standardized, auditable, and aligned with corporate governance and business strategy.
• Coordinate IT governance reviews and maturity assessments.

Policy Development & Compliance

• Draft, update, and enforce IT policies, standards, and procedures (e.g., IT Security Policy, Data Management Policy, Change Management Policy).
• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, ISO standards, and other regulatory requirements.
• Conduct periodic reviews of IT policies to reflect changes in technology and regulation.
• Monitor adherence to IT policies across IT and business functions.

Risk & Audit Engagement

• Support internal and external IT audits by providing governance and policy evidence.
• Ensure audit recommendations relating to IT governance and policies are implemented.
• Work with IT Risk, Compliance, and Audit to mitigate gaps in IT governance.

Change & Compliance Monitoring

• Monitor compliance with IT change management processes to reduce risks and downtime.
• Ensure proper documentation, approvals, and governance for IT projects and initiatives.
• Establish governance mechanisms for IT procurement, vendor management, and system development.

Stakeholder Engagement

• Act as liaison with business units, regulators, and auditors on IT governance and policy matters.
• Provide training and awareness on IT policies to IT teams and business users.
• Prepare reports for senior management and Board committees on IT governance posture.

Continuous Improvement

• Benchmark IT governance practices against industry standards and recommend improvements.
• Drive automation of IT policy compliance monitoring and reporting.
• Promote a culture of accountability, compliance, and continuous service improvement.

Job Specification

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Governance, Risk, or Business Administration is an added advantage.
• Professional certifications: COBIT, ITIL, ISO 27001 Lead Implementer/Auditor, CISA, CGEIT.

Work Experience

• At least 7 years’ IT experience with 3+ years in IT governance, risk, or compliance management.
• Strong knowledge of CBK ICT Guidelines, Data Protection Act 2019, and global IT governance standards.

Key Skills & Competencies

• Strong knowledge of IT governance frameworks and policies.
• Excellent policy development and documentation skills.
• Strong analytical and compliance monitoring capabilities.
• Effective communication and stakeholder engagement skills.
• Ability to balance IT governance requirements with business needs.
• High integrity, accountability, and results orientation.

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Job Purpose

• To oversee the bank’s IT operations and monitoring functions, ensuring high availability, reliability, and performance of IT services and infrastructure. The role is responsible for managing daily IT operations, service desk functions, systems monitoring, incident response, and ensuring compliance with IT service management frameworks and regulatory requirements.

Key Responsibilities
IT Operations Management

• Lead day-to-day IT operations including data center management, servers, storage, networks, and user support.
• Ensure IT services are delivered in line with agreed Service Level Agreements (SLAs).
• Oversee IT change, incident, and problem management processes.
• Coordinate system backups, disaster recovery drills, and business continuity support.
• Monitor performance of IT systems and services to ensure optimal uptime and efficiency.

Monitoring & Incident Response

• Implement proactive monitoring tools and dashboards to track system health and performance.
• Establish thresholds and alerts for early detection of issues.
• Lead incident response, root cause analysis, and resolution processes to minimize downtime.
• Maintain incident and problem logs for reporting and continuous improvement.

Governance & Compliance

• Ensure compliance with ITIL, COBIT, ISO 20000, and ISO 27001 standards.
• Adhere to CBK ICT Guidelines and internal IT policies.
• Prepare reports on IT operations performance, incidents, and risks for senior management and regulators.
• Embed security and compliance controls within IT operations processes.

Vendor & Stakeholder Management

• Manage service providers for IT operations support and monitoring tools.
• Negotiate contracts and monitor vendor performance against SLAs.
• Work closely with cybersecurity, infrastructure, and business units to align operations with organizational goals.

Leadership & Continuous Improvement

• Lead and mentor IT operations and monitoring teams.
• Promote a culture of accountability, efficiency, and continuous improvement.
• Identify opportunities for automation, AI-driven monitoring, and process optimization.
• Manage IT operations budget and ensure cost-effective resource utilization.

Job Specification
Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Management, Business Administration, or related discipline is an added advantage.
• Professional certifications such as ITIL, ISO 20000, COBIT, CCNA, or PMP.

Work Experience

• Minimum of 7 years’ experience in IT operations and service delivery, with at least 3 years in a managerial role.
• Strong knowledge of IT infrastructure, monitoring tools, and service management frameworks.

Key Skills & Competencies

• Expertise in IT service management (ITSM) and monitoring tools.
• Strong knowledge of incident, problem, and change management processes.
• Excellent analytical and troubleshooting skills.
• Effective communication, stakeholder engagement, and reporting abilities.
• Strong leadership and people management skills.
• Ability to work under pressure and manage multiple priorities.
• Integrity, accountability, and a customer service mindset.

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Job Purpose

• To manage IT risk and compliance monitoring systems and provide technical support for finance applications (e.g., ERP, General Ledger, expense management). The role ensures that IT systems supporting risk, compliance, and finance functions are secure, reliable, and aligned with regulatory requirements, while driving automation and efficiency in risk and finance processes.

Key Responsibilities
IT Risk & Compliance Systems

• Manage IT systems that support risk management, compliance monitoring, and regulatory reporting.
• Monitor IT risk dashboards, system alerts, and compliance-related configurations.
• Ensure alignment with CBK ICT Guidelines, Data Protection Act 2019, and ISO 27001 standards.
• Support audits by providing system evidence, logs, and reports.

Finance Applications Support

• Provide day-to-day IT support for ERP/finance systems, including GL, AP, AR, fixed assets, and expense management.
• Troubleshoot incidents, resolve system errors, and manage user requests.
• Manage configurations, parameterization, and upgrades for finance applications.
• Ensure integrations between finance systems, core banking, and other enterprise systems run smoothly.

Change & Release Management

• Coordinate system upgrades, patches, and releases for finance and compliance applications.
• Oversee SIT/UAT testing and ensure proper documentation of system changes.
• Work with vendors and internal IT teams to manage release schedules and defect resolution.

Risk, Compliance & Security

• Ensure finance applications and compliance systems meet internal IT security standards.
• Implement role-based access controls, audit logs, and segregation of duties.
• Collaborate with IT Risk and Audit teams to address vulnerabilities and ensure system compliance.
• Support risk assessments of finance and compliance applications.

Business Support & Collaboration

• Act as IT liaison for Finance, Risk, and Compliance teams.
• Translate business/regulatory requirements into IT system solutions.
• Provide training and guidance to users of risk and finance applications.
• Participate in projects involving automation of finance and compliance processes.

Continuous Improvement

• Monitor performance and capacity of finance and compliance systems.
• Identify opportunities to automate risk reporting, reconciliations, and finance processes.
• Evaluate new technologies (e.g., AI-driven risk monitoring, robotic process automation for finance) to improve efficiency.

Job Specification
Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Master’s degree in IT Governance, Risk, or Finance Systems is an added advantage.
• Professional certifications: CISA, CRISC, ITIL, Oracle ERP, Microsoft Dynamics, or SAP certifications.

Work Experience

• At least 7 years’ IT experience in managing finance systems, compliance tools, and IT risk frameworks.
• Strong understanding of banking risk, compliance, and finance processes from an IT systems perspective.

Key Skills & Competencies

• Strong technical expertise in ERP/finance systems and compliance applications.
• Knowledge of IT risk and compliance frameworks (ISO 27001, COBIT, NIST).
• Excellent troubleshooting and analytical skills.
• Strong stakeholder engagement and cross-functional collaboration.
• Ability to balance IT compliance requirements with business objectives.
• Integrity, detail orientation, and results-driven mindset.